When I booked the hotel it shows breakfast included which is not true .
Checked out time they charged me extra price, when I asked the reception they said they have an everyday different price which is hard to understand. Then after long discussion they agree to returns back my over charge money. Wasting so much time at checkout and checked in.
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酒店回复: Thank you Rahul for taking the time to review your stay. Please be advised that breakfast is available for a fee, and is not included with the room. I am sorry to hear that this was not expressed to you during the time of your booking. In regards to rooms rate, the rate of the room was agreed upon at the time of your booking and does not change afterward.
5.0分
情侣出游
Great staff with very good customer service, was upgraded to a newly renovated room, great experience, clean, comfortable.
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酒店回复: Thank you Dyvane for your review. I am pleased to hear you enjoyed the customer service from the team and the comfort of the newly renovated room. I will share your comments with the team, whom I am sure will be motivated by your remarks.
3.0分
商务出差
Convenient for where we needed to be. Outside of hotel was very run down and felt a little unsafe.no hot water for a shower in the morning
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酒店回复: Thank you Tammy for your review. I am pleased that you enjoyed the convenience of our location, but am saddened to hear your concerns with the outside of the building and that there was no hot water from your shower in the morning. We had brought in a plumber to address the water issue and it has now been fixed. We are also currently in the process of making improvements to the exterior of the hotel.
1.0分
情侣出游
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The room we were in had a king bed the side tables were way too small looked like they come out of a kids room. Very unsafe for guests too go out too smoke too many vagrants running around. They told me because they booked us on a floor that a wedding party was on that they would upgrade our room frkm a king too 2 queens they down graded the room
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酒店回复: Thank you Robert for your review. I am saddened to hear your concerns with safety, furnishings and your guest room upgrade. We are making continual efforts to increase the comfort of all our guests in and around the hotel, our most recent effort is to move the smoking area away from the front entrances of the building. I will also be reviewing our room move policy at the front desk. Thank you once again for your review, and it is our hope you will give us another chance to serve you in the future.
4.0分
家庭亲子
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The property is due for update badly. Staff is great and friendly. They tried their best to keep up during a big First Nation community gathering with a lot of people coming in and out.
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酒店回复: Thank you for taking the time to review your stay. I am pleased to hear that you enjoyed the service from the staff, but am saddened to hear your concerns with the condition of the property. We are currently in the midst of renovating in and around the hotel. It is our hope that with these renovations that it will improve the overall guest experience.
4.0分
家庭亲子
The hotel was clean, the staff was friendly and it was nice having the restaurant on the property.
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酒店回复: Thank you Meagan for your review. We are pleased to see you enjoyed your stay and the services that were provided.
和往常一样，住得很愉快
房间太老旧，地毯有点脏，酒店门口很多抽烟的，味道不好闻
基本满意，但是必须加强环境 服务 卫生 房间设施的提高。
很棒的体验，房间非常干净，员工也非常友善。
When I booked the hotel it shows breakfast included which is not true .
Checked out time they charged me extra price, when I asked the reception they said they have an everyday different price which is hard to understand. Then after long discussion they agree to returns back my over charge money. Wasting so much time at checkout and checked in.
Great staff with very good customer service, was upgraded to a newly renovated room, great experience, clean, comfortable.
Convenient for where we needed to be. Outside of hotel was very run down and felt a little unsafe.no hot water for a shower in the morning
The room we were in had a king bed the side tables were way too small looked like they come out of a kids room. Very unsafe for guests too go out too smoke too many vagrants running around. They told me because they booked us on a floor that a wedding party was on that they would upgrade our room frkm a king too 2 queens they down graded the room
The property is due for update badly. Staff is great and friendly. They tried their best to keep up during a big First Nation community gathering with a lot of people coming in and out.
The hotel was clean, the staff was friendly and it was nice having the restaurant on the property.