Room was clean but parties all night with no stopping from Security. Definitely NOT a place for a solo female traveller. I would not recommend this hotel to anyone. I did not feel safe with all the hallway yelling, slamming doors. My call to the front desk did not get any response. I certainly was glad to be l was leaving in the morning.
2.0分
其他
The bed was old and had a big dip in the middle. The bathroom cabinets looked ratty and beaten up. The pool closed at 9 would have like to see at least 10 pm
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酒店回复: Thank you Brenden for taking the time to review your stay. I am saddened to hear that you encountered complications with the bed and washroom. I have informed our maintenance team of the issue and these issues will be addressed. I will also review the closure time of the pool with the management team. It is our hope that you will give us a second chance to impress you in the future.
2.0分
家庭亲子
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We all thought for the price we pd no breakfast was kinda a disappointment almost $70 for three people to eat. The rooms were nothing special, we had a bathroom door that didnt close properly and when we went to speak to them about it we were told weather shifts it. We had to pay 150 security and as far as i know it has not been returned to us. Also pool closed at 9 so kids never even had a chance to swim, so we pd that amount for the pool and it closes early. So all in all it was fine but not the greatest.
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酒店回复: Thank you Danielle for taking the time to review your stay. I am saddened to hear that you were disappointed with your meal and the hours of operation of the swimming pool. I will be discussin the matter of your meals with the kitchen management team, and the pool operational hours with the general manager. I have also informed maintenance of the issue with the washroom door, and they are addressing the problem.
2.0分
其他
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The staff wasnt very nice, I asked for a cot twice before arriving and they said yes theres an additional charge i said no problem ill pay it and when arriving the front dest was rude and said there was no cots available. I will never be staying there again. It was a horrible sleep.
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酒店回复: Thank you Kendra for your review. I appologize that no cots were available for you when you checked in. I have discussed this matter with the housekeeping and front desk staff. They will check if cots are available before offering a cot to the guest.
5.0分
其他
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Ok this is an old hotel, one of the city originals. For the past 20 years it had really been a bit of a dive.
Right now it is going through renovations for 2 years. I stayed in one of the renovated rooms and it was very nice indeed.
Stay was quiet, bed was comfortable lots of pillows, bathroom is renovated good shower and hot water.
Good pool and hot tub, but open only til 9pm, a bit of a downer.
Good restaurant it tasted good and had a decent price.
There is a bar, and all staff were wonderful. Every one. Front desk, bar, restaurant and cleaning staff.
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酒店回复: Thank you Reginald for your review. I am pleased to hear that you are noticing and enjoying the efforts we are putting forward towards renovations. I have brought forward you comments to the management team about the pool hours and we will review our swimming pool closure time. I am also pleased to hear that you enjoyed the service from the staff in all our outlets. I will share your comments with the team, and it is my hope that this will encourage them to continue with their great service.
2.0分
其他
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When I booked the hotel it shows breakfast included which is not true .
Checked out time they charged me extra price, when I asked the reception they said they have an everyday different price which is hard to understand. Then after long discussion they agree to returns back my over charge money. Wasting so much time at checkout and checked in.
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酒店回复: Thank you Rahul for taking the time to review your stay. Please be advised that breakfast is available for a fee, and is not included with the room. I am sorry to hear that this was not expressed to you during the time of your booking. In regards to rooms rate, the rate of the room was agreed upon at the time of your booking and does not change afterward.
和往常一样，住得很愉快
房间太老旧，地毯有点脏，酒店门口很多抽烟的，味道不好闻
基本满意，但是必须加强环境 服务 卫生 房间设施的提高。
很棒的体验，房间非常干净，员工也非常友善。
Room was clean but parties all night with no stopping from Security. Definitely NOT a place for a solo female traveller. I would not recommend this hotel to anyone. I did not feel safe with all the hallway yelling, slamming doors. My call to the front desk did not get any response. I certainly was glad to be l was leaving in the morning.
The bed was old and had a big dip in the middle. The bathroom cabinets looked ratty and beaten up. The pool closed at 9 would have like to see at least 10 pm
We all thought for the price we pd no breakfast was kinda a disappointment almost $70 for three people to eat. The rooms were nothing special, we had a bathroom door that didnt close properly and when we went to speak to them about it we were told weather shifts it. We had to pay 150 security and as far as i know it has not been returned to us. Also pool closed at 9 so kids never even had a chance to swim, so we pd that amount for the pool and it closes early. So all in all it was fine but not the greatest.
The staff wasnt very nice, I asked for a cot twice before arriving and they said yes theres an additional charge i said no problem ill pay it and when arriving the front dest was rude and said there was no cots available. I will never be staying there again. It was a horrible sleep.
Ok this is an old hotel, one of the city originals. For the past 20 years it had really been a bit of a dive.
Right now it is going through renovations for 2 years. I stayed in one of the renovated rooms and it was very nice indeed.
Stay was quiet, bed was comfortable lots of pillows, bathroom is renovated good shower and hot water.
Good pool and hot tub, but open only til 9pm, a bit of a downer.
Good restaurant it tasted good and had a decent price.
There is a bar, and all staff were wonderful. Every one. Front desk, bar, restaurant and cleaning staff.
When I booked the hotel it shows breakfast included which is not true .
Checked out time they charged me extra price, when I asked the reception they said they have an everyday different price which is hard to understand. Then after long discussion they agree to returns back my over charge money. Wasting so much time at checkout and checked in.