Mantra Towers of Chevron 是一个绝佳的入住选择。从你踏入酒店的那一刻起，就能闻到清新的茶树香气；这里不仅看起来一尘不染，闻起来也同样干净。公寓令人惊叹。主卧就像一个独立的套间，自带浴室，空间巨大。客厅和其他卧室都布置得很好，干净整洁。公寓的氛围非常适合我接待客户。我真希望这里是我24/7的家。
酒店回复: Dear Guest,Thank you for the great review of our hotel! We are glad to hear you enjoyed your stay and found the location very convenient. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sylvia AmbroseGeneral Manager of Mantra Towers of Chevron
3.0分
商务出差
原文
翻译提供方：Google
水管断了
洗衣机漏水
洗碗机里装满了烤箱设备，而且生锈了。
毛巾架从墙上掉了下来
电视声音断断续续。
前台根本不关心，也没有提供任何帮助来弥补不便。
除此之外，住宿环境还不错。
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酒店回复: Dear Guest,Thank you for your feedback, I would like to take some time and look into these issues you faced to ensure that have been resolved. We hope to see you in the near future. Sincerely,Sylvia AmbroseGeneral Manager of Mantra Towers of Chevron
酒店回复: Dear Josh,Thank you for your feedback. We are pleased to hear you appreciated our excellent location, the amazing pool, and the stunning views from your room.However, we sincerely apologize for the inconvenience caused by the non-operational elevators during your five-day stay. We understand how frustrating this must have been, especially being on the 36th floor. We are actively working to ensure the elevators are functioning reliably.We also regret that you did not receive housekeeping services during your stay. This is not our standard practice, and we apologize for the oversight and the inconvenience of having to manage your own recycling and collect towels. We are reviewing our service protocols to ensure this does not happen again.We appreciate your understanding and hope that despite these issues, you would consider staying with us again in the future, where we aim to provide a much smoother and more comfortable experience.Sincerely,
酒店回复: Dear Valued Guest, Thank you for your feedback. We are pleased to hear that you found our reception staff helpful and that you enjoyed our excellent location and pool areas.However, we are very sorry to hear about the multiple maintenance issues you experienced in your two-bedroom apartment. We sincerely apologize for the faulty range hood, the malfunctioning air conditioning timer, the broken toilet seat and towel rail (though we are glad those were fixed), the non-functioning Foxtel, and the broken phone. These are significant issues that impacted your stay, and we regret that the air conditioning was not fixed despite being reported.We understand the frustration of having to search for a working number to contact reception. We will be reviewing our phone system to ensure it is functioning correctly.We appreciate you bringing these matters to our attention. We are taking your feedback seriously and will be conducting a thorough review to address these maintenance issues and improve our response times. We will also be reviewing our communication procedures to ensure guests can easily reach reception.We hope you will consider staying with us again, allowing us to demonstrate our commitment to providing a more comfortable and problem-free experience.Best regards,
酒店回复: Dear Marouf,Thank you for your loyalty over the past 12 years! We're delighted to hear that you and your family love our unique lagoon pool and beautiful indoor facilities. Your feedback regarding the outdoor spa and apartment conditions is much appreciated, and we will certainly take it into consideration for future improvements.We truly value your recommendation and look forward to welcoming you back for another wonderful stay.Best regards,
酒店回复: Dear Malcolm,Thank you for sharing your experience. We're pleased to hear that you enjoyed our central location with convenient access to shops, parking, and the beach.However, we sincerely regret that certain aspects of your stay did not meet expectations. We apologize for the difficulty in locating a designated parking spot, the cleanliness concerns in your room, and the odor in the elevators. Please rest assured that we take such feedback seriously, and we will follow up with our housekeeping and maintenance teams to address these issues.Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide you with a much-improved experience in the future.Best regards,
酒店回复: Dear Jason,Thank you for your feedback. We regret to hear about your experience with check-in and the room's presentation. Your comments regarding the wait time and discrepancies between the photos and the actual room will be reviewed to improve clarity and guest satisfaction.We appreciate your understanding and hope to provide a better experience should you choose to stay with us again.Kind regards,
我们被升级了房间，真是太棒了。
其中一间房是海景房，景色美极了，另外两间河景房也很棒。
唯一的缺点是浴缸的水龙头坏了，没法用，只能用头顶花洒，要是能有个手持花洒就好了。
房间里有两个淋浴间（一个带浴缸），两个独立的卫生间和洗手台，非常适合多人入住。
厨房设施齐全，有锅具、餐具、微波炉和烤箱，冰箱也很大，很满意。
我们住了整整一周，几乎所有做饭的工具都有，非常方便。
作为一个日本人，我觉得要是能有个电饭煲就更完美了。
酒店楼下有超市和餐厅，地理位置也很好，离海边、电车站和水上巴士站都很近，非常满意。
马路对面就是公园，散步也很舒服。
傍晚的夕阳很美，早晨在阳台上看日出也超赞。
酒店有室内和庭院泳池，都很不错。五楼的庭院很宽敞也很漂亮，非常适合晒太阳。
下次有机会的话，我还会选择这里。
Mantra Towers of Chevron 是一个绝佳的入住选择。从你踏入酒店的那一刻起，就能闻到清新的茶树香气；这里不仅看起来一尘不染，闻起来也同样干净。公寓令人惊叹。主卧就像一个独立的套间，自带浴室，空间巨大。客厅和其他卧室都布置得很好，干净整洁。公寓的氛围非常适合我接待客户。我真希望这里是我24/7的家。
我们的住宿非常愉快，我们住在本地，步行即可到达冲浪者天堂海滩和卡维尔大道。
楼下有一家超市，非常方便。我们的酒店宽敞干净，虽然略显陈旧，但设施齐全。总的来说，这是一次美好的住宿体验，强烈推荐。
水管断了
洗衣机漏水
洗碗机里装满了烤箱设备，而且生锈了。
毛巾架从墙上掉了下来
电视声音断断续续。
前台根本不关心，也没有提供任何帮助来弥补不便。
除此之外，住宿环境还不错。
房间漏水，而且脏兮兮的，到处都是灰尘和臭味。
再也不会来了。
这是我人生中最糟糕的经历了。
位置很好，游泳池很棒，景色也很棒，我们住的 5 天里有 2 部电梯都不工作，这让 36 楼的住宿变成了一场噩梦，而且整个期间都没有客房清洁服务，考虑到住在那里的费用，这太疯狂了，你必须自己把可回收物拿出去，然后从接待处拿毛巾。
位置很棒，可惜房间不太好。
接待人员很乐于助人，但这套两居室公寓有一些小问题。
抽油烟机很难拉出来；空调卡在4小时定时关机状态，所以我们晚上不得不一直开着（已报告但未修好）；马桶座圈和毛巾架坏了（已报告并修好）；Foxtel 电视连续9天都无法使用，打给接待处的电话也打不通。我打了好多电话才找到接待处的电话号码。
位置非常好，室内外泳池都很棒，也很干净。工作人员也很乐于助人。
我已经来这里12年了，我和我的家人都很喜欢这里的泳池。泻湖美得令人惊叹，独具特色，室内的人们也非常漂亮。室外水疗中心最近几次都没能用，但室内水疗中心仍然运转良好。
公寓很不错，但我们住过的一些公寓确实需要翻新一下。
除此之外，强烈推荐，因为如果你找到合适的价格，这里的价格也很合理。
酒店地处中心位置，楼下商店林立，提供停车位，步行即可到达海滩。然而，要找到一个免费的指定停车位却很难。2号塔楼的电梯有异味，我们的房间也不干净，尽管客房服务人员留了纸条。其他塔楼和泳池层都很干净。我们把反馈转达给了前台，前台承诺会调查此事，但我怀疑情况不会有任何改善。
除了办理入住手续外，一切都还好，我们不得不在炎热的天气里走了 2 个小时才等到办理入住手续。
我还认为，为了推销优惠而展示的房间照片应该是我实际支付的房间，而不是我认为我会得到的房间。
我对我们的房间印象不太好，因为我以为我得到的就是我在照片上看到的东西，但我们还是把它弄好了，只有一台电视和简陋的家具。