酒店回复: Dear Xiguaheputaobaba,Thank you for taking your time to share your feedback with us. We are delighted to hear that you enjoyed our superb location, comfortable rooms, and the new facilities. It is also great to know that the property’s convenience to the Opera House and grocery shopping added to your stay.I would like to kindly clarify regarding the additional charge. Your original booking was made for two adults, which covers accommodation based on the existing bedding in the apartment. The extra charge of 60 AUD per night was applied because an additional bed (sofa bed) was requested for the children upon arrival. This fee covers the extra bedding, linen, and the additional housekeeping required to prepare it.We completely understand how this may have been unexpected, and we sincerely appreciate your understanding. Your feedback is very important to us, and we hope that, overall, you and your family enjoyed your stay.We would be delighted to welcome you back in the future.Sincerely,James FergusonGeneral Manager

酒店回复: Dear Maolidong,Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to learn that your experience did not meet expectations.Please be assured that any concern of this nature is treated with the utmost seriousness. Following your report, a thorough inspection of the room was conducted by our Housekeeping and Engineering teams, including a detailed examination of the mattress and surrounding areas. No evidence was found at the time of inspection. As a precaution, all bedding and linen were replaced and the room was comprehensively cleaned.In line with our strict protocol, we also arranged for an independent professional pest control contractor to complete a further inspection. The formal assessment confirmed that no concerns were detected. We regret if any interaction with our team did not meet the standard of service we strive to provide. Your comments have been shared with the relevant departments for review and follow-up, as we remain committed to improving the overall guest experience.Thank you again for your feedback.Sincerely,James FergusonGeneral Manager

酒店回复: Dear Guest,Thank you very much for taking the time to share such detailed feedback following your stay. We are pleased to hear that you enjoyed the spacious two-bedroom apartment, the stunning views, and our convenient location, as well as the in-room laundry and kitchen facilities that supported your family’s stay.We appreciate your constructive comments regarding kitchen equipment, bedding comfort, air-conditioning vents. Your feedback has been shared with our relevant teams for review as part of our ongoing efforts to improve guest comfort and facilities.Thank you also for noting our daily service and proximity to Circular Quay. We understand that the surrounding stairs and slopes can be challenging, and we appreciate your helpful mention for future guests.Sincerely,James FergusonGeneral ManagerYour insights are truly valued, and we hope to have the opportunity to welcome you and your family back in the future for an even more comfortable stay.

酒店回复: Dear Guest,Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our unbeatable location in the heart of Sydney and the convenient access to nearby attractions, shopping, and restaurants.It is also wonderful to know that the room felt welcoming and homely, and that our lobby manager made a positive impression by assisting you and sharing helpful local insights. Your kind words will be shared with the team, as they will be delighted to hear your appreciation.Thank you again for your feedback, and we hope to have the pleasure of welcoming you back on your next visit to Sydney.Sincerely,James FergusonGeneral Manager

酒店回复: Dear Benbenailvxing424, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location, just a short walk from the Opera House, and that the stunning view made your visit to Sydney even more memorable.It is especially pleasing to know that you found the stay to be great value and enjoyed the vibrant atmosphere of the area, including the renowned bar located downstairs.We truly appreciate your kind comments and hope to have the pleasure of welcoming you again on your next visit to Sydney.Sincerely,James FergusonGeneral Manager

酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our excellent location, the convenience of the back entrance, and the spacious room with kitchen and laundry facilities.We appreciate your comments regarding soundproofing and breakfast service timing, and these have been shared with our team for review and improvement. We are pleased that you enjoyed the generous breakfast portions and that overall you would highly recommend us.We look forward to welcoming you back in the future.Sincerely,James FergusonGeneral Manager

酒店回复: Dear Guest,Thank you for your fantastic feedback! We are thrilled that you enjoyed the views, the suite, and the facilities, and that your stay exceeded expectations.It is wonderful to hear that you plan to stay with us again on your next visit to Sydney. We look forward to welcoming you back for another memorable experience!Sincerely,James FergusonGeneral Manager

酒店回复: Dear Guest,Thank you very much for your wonderful feedback. We are thrilled to hear that you enjoyed the stunning views and that they made your stay memorable. It is especially great to know that you appreciated capturing Sydney’s beauty from the comfort of the hotel.We truly appreciate you choosing to stay with us and look forward to welcoming you back on your next visit.Sincerely,James FergusonGeneral Manager

酒店回复: Dear Guest,Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed the spacious layout of the apartment, including the two bedrooms, kitchen, living area, and sofa bed. It’s wonderful that you appreciated our prime location near the Shangri-La and Four Seasons hotels, as well as the short walk to Circular Quay. We’re also delighted that you enjoyed the balcony views of the Sydney Opera House and Harbour Bridge and found dining, transport, and shopping very convenient.We appreciate your comment regarding the rooms being a bit older. While the apartments are well-maintained and kept clean, we understand that some guests prefer a more modern style. Your feedback is very valuable to us as we continue to look for ways to improve.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Sincerely,James FergusonGeneral Manager

酒店回复: 尊敬的宾客： 非常感谢您精彩的点评。 我们很高兴听到您喜欢海港大桥和歌剧院的壮丽景色，并且我们优越的地理位置为您的旅程增色不少。很高兴您能够探索附近的咖啡馆和酒吧，充分享受该地区的魅力。 您的推荐对我们意义重大，我们希望再次欢迎您再次入住，享受难忘的体验。 此致， James Ferguson 总经理