酒店回复: Dear JiuJiu,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Afrina karimAssistant Manager

酒店回复: Dear Guest,That's fantastic feedback! It sounds like you had a wonderful stay with us.We're thrilled you enjoyed our prime location, with Circular Quay and the Royal Botanic Gardens so accessible, and that you loved the view of the Sydney Harbour from your balcony.We appreciate you mentioning the apartment-style room and generous breakfast portions—it's great to know these features enhanced your stay. We've noted your comment regarding the condition of the gym equipment and will look into that immediately.Thank you again for choosing to stay with us! We hope to welcome you back again soon.Sincerely,Arvee PalmeaAssistant Manager

酒店回复: Dear Solbeileye,Thank you very much for your feedback.We are delighted to hear that you had a pleasant stay and that our location made exploring the area convenient.We look forward to welcoming you back again soon for many more enjoyable stays. With warm regards, The Pullman team

酒店回复: Dear Guest,Thank you for taking the time to provide us with your feedback. We're delighted to hear that you enjoyed the early check-in, the spacious room with a kitchen and washer-dryer, and our fantastic location.We sincerely apologize for the issues you experienced with the air conditioner, the clogged sink, and the unpleasant smell from the washing machine drain. This is certainly not the standard we aim to provide, and we are very sorry for the discomfort these issues caused during your stay, especially with the rainy weather. We have already shared your comments with our maintenance and housekeeping teams to ensure these items are addressed immediately.Regarding the breakfast, we understand your preference for a buffet. We appreciate your feedback and will take it into consideration as we continue to improve our guest experience.We hope to have the opportunity to welcome you back and provide you with a flawless stay in the future.Warm Regards,Arvee PalmeaAssistant Manager

酒店回复: 尊敬的Rosmawati， 感谢您的宝贵反馈！我们很高兴您喜欢我们无与伦比的地理位置以及令人叹为观止的悉尼港和歌剧院景观。我们非常感谢您对我们员工友好和专业精神的赞赏；得知他们为您的入住体验带来了如此积极的改变，尤其是在解决您遇到的任何问题方面，我们感到非常高兴。我们期待着再次欢迎您，享受再次美好的体验！ 此致， Arvee Palmea 助理经理

酒店回复: Dear Guest,Thank you very much for your review. We’re delighted to hear that you enjoyed the balcony and the wonderful views of the large railway bridge and the Royal Botanic Garden. It’s great to know that the scenery added to your stay. We look forward to welcoming you back again soon!From,Pullman Quay Grand Management

酒店回复: 亲爱的 KIMBENJAMIN： 感谢您的精彩反馈！我们很高兴您喜欢这里绝佳的景色和便利的地理位置，尤其是步行即可到达歌剧院。您强烈推荐我们的房源，这对我们来说意义重大，期待您下次光临！ 此致， Arvee Palmea 助理经理

酒店回复: Dear Guest,Thank you so much for the fantastic review!It truly makes our day to hear that you and your family had such a great experience, from the stylish room to the excellent environment and large space. We're especially happy you enjoyed connecting with our staff and their photo tips!We look forward to welcoming you back next time!Sincerely,Arvee PalmeaAssistant Manager

酒店回复: 亲爱的Bona， 感谢您抽出时间分享您的美好体验！我们很高兴听到您对我们的房源、房间、员工和地理位置感到满意。很高兴我们能为您带来完美的住宿体验，并期待您未来再次光临。 此致， Arvee Palmea 助理经理

酒店回复: Dear Guest,Thank you for your feedback. We apologize for the issues you experienced with the room cleaning, crowded lobby, and lack of assistance with your luggage. This does not reflect our usual standard of service, and we will address these points with our team to ensure it doesn't happen again. We appreciate you highlighting the convenient location and good view, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Arvee PalmeaAssistant Manager