酒店回复: Dear valued guests, Thank you for sharing your lovely feedback. We’re delighted that you enjoyed our convenient location, just moments from the Sydney Opera House, Circular Quay, and the beautiful Botanic Gardens. It’s also wonderful to hear that you found the rooms well equipped, the breakfast delicious, and our team friendly.We appreciate your comment regarding the fixed overhead shower. We understand how a removable showerhead can offer added convenience, and your feedback has been noted as we continually review ways to enhance our guest experience.Thank you again for your thoughtful review. We hope to welcome you back on your next visit to SydneyWith warm regards, The Pullman team

酒店回复: Dear Shuaiqiderencaishikeyidagongzi,Thank you for your feedback. We’re pleased you enjoyed the spacious room, balcony views of the Royal Botanic Gardens, and our convenient location.We sincerely apologise for the confusion regarding your reservation at check-in and for the inconvenience this caused. We are reviewing this internally to ensure it does not happen again. We’re also sorry that breakfast did not meet your expectations and appreciate your comments.Thank you again for bringing these matters to our attention, and we look forward to welcoming you back soon. With warm regards, The Pullman team

酒店回复: Dear valued guest,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our convenient location near Circular Quay and appreciated the apartment-style accommodation with its balcony and Harbour Bridge views.We do, however, sincerely apologise for the inconvenience you experienced with the shower setup. We understand how a handheld showerhead can make a difference in comfort and convenience, and your feedback regarding this has been shared with our maintenance and design teams for consideration in future upgrades.We hope despite this, you were able to enjoy your time in Sydney and look forward to welcoming you back for an even more comfortable stay.Kind regards,Pullman Quay Grand Management Team

酒店回复: Dear Guest,Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed the spacious room, found the bed comfortable, and appreciated the beautiful view. It’s also great to know that our location made it easy for you to get around.Your kind words truly mean a lot to our team, and we’re thrilled to hear that you found your stay worth returning for. We look forward to welcoming you back for another enjoyable experience in the near future.Warm regards,Pullman Quay Grand Management Team

酒店回复: Dear Guest,Thank you for your positive feedback regarding the room environment, outdoor views, and convenient location close to the Sydney Opera House. We are delighted to hear that you enjoyed your stay with us.Sincerely,Pullman Quay Grand Management Team

酒店回复: Dear Guest,That's fantastic feedback! It sounds like you had a wonderful stay with us.We're thrilled you enjoyed our prime location, with Circular Quay and the Royal Botanic Gardens so accessible, and that you loved the view of the Sydney Harbour from your balcony.We appreciate you mentioning the apartment-style room and generous breakfast portions—it's great to know these features enhanced your stay. We've noted your comment regarding the condition of the gym equipment and will look into that immediately.Thank you again for choosing to stay with us! We hope to welcome you back again soon.Sincerely,Arvee PalmeaAssistant Manager

酒店回复: Dear Solbeileye,Thank you very much for your feedback.We are delighted to hear that you had a pleasant stay and that our location made exploring the area convenient.We look forward to welcoming you back again soon for many more enjoyable stays. With warm regards, The Pullman team

酒店回复: Dear valued guest, Thank you for your kind words! We're so glad to hear that you enjoyed the location and our service. Your feedback means a lot to us, and we hope to welcome you back soon for another great experience!With warm regards, The Pullman team

酒店回复: Dear Yangyang2010,Thank you very much for taking the time to share your detailed feedback.We’re delighted to hear that you enjoyed our prime location near Circular Quay and just moments from the iconic Sydney Opera House. It’s wonderful to know the apartment layout, kitchen facilities, washer and dryer, and daily housekeeping made your stay comfortable and convenient for your family.We also truly appreciate your constructive comments. We understand that some of our bathroom facilities may feel a little dated, and we are continually reviewing upgrades to enhance our guests’ experience. Your feedback helps us prioritise these improvements.Regarding breakfast, we’re sorry to hear that the à la carte Western-style menu did not suit your preferences. We value this insight and will certainly share it with our team as we explore ways to better cater to a wider range of tastes.Thank you again for your thoughtful review. We hope to welcome you and your family back to Sydney in the future.Warm regards,Pullman Quay Grand Management Team

酒店回复: Dear Guest,Thank you for taking the time to provide us with your feedback. We're delighted to hear that you enjoyed the early check-in, the spacious room with a kitchen and washer-dryer, and our fantastic location.We sincerely apologize for the issues you experienced with the air conditioner, the clogged sink, and the unpleasant smell from the washing machine drain. This is certainly not the standard we aim to provide, and we are very sorry for the discomfort these issues caused during your stay, especially with the rainy weather. We have already shared your comments with our maintenance and housekeeping teams to ensure these items are addressed immediately.Regarding the breakfast, we understand your preference for a buffet. We appreciate your feedback and will take it into consideration as we continue to improve our guest experience.We hope to have the opportunity to welcome you back and provide you with a flawless stay in the future.Warm Regards,Arvee PalmeaAssistant Manager