酒店回复: Thank you so much for your fantastic review and for giving us a perfect 9.2! We’re thrilled to hear that you enjoyed your stay at Yehs Hotel Harbour Suites.It was our pleasure to host you, and we truly appreciate your kind feedback. We look forward to welcoming you back for another exceptional experience in the future!
酒店回复: Dear Guest, Thank you for taking the time to share such detailed feedback. We sincerely apologize for the shortcomings you experienced during your stay, particularly regarding room servicing and amenities. We fully understand how disappointing it must have been, especially during a longer stay, and we regret that our service did not meet your expectations.While the New Year period did place significant pressure on staffing, this should never compromise the basic standards of cleanliness, replenishment of amenities, or communication with our guests. We are very sorry that requests for shampoo and shower gel were not fulfilled and that housekeeping was inconsistent. This is certainly not the level of service we strive to provide, and your comments have been shared with our housekeeping and operations teams for immediate review and improvement.We also apologize for the inconvenience caused by the pool temperature, the sauna not being operational, and the limited size and equipment of the gym. We appreciate you highlighting these points, as honest feedback helps us identify areas that need urgent attention.That said, we’re glad to hear that our front desk team left a positive impression and that you valued our location. Your recognition of our staff’s friendliness is truly appreciated.Thank you again for your candid review. We regret that your experience fell short and hope we may have the opportunity in the future to restore your confidence and provide a stay that better reflects our intended standards.Warm regards, Amy Yeh's Hotel Sydney Harbour Suites
酒店回复: Dear GuestThank you so much for your kind words and for sharing your experience at YEHS Hotel Harbour Suites. We’re thrilled to hear that you enjoyed by staying in one of our rooms together spending your holiday with us.Your feedback means a lot to our team and motivates us to continue providing excellent service to all our guests. We would be delighted to welcome you back on your next visit to Sydney.Warm regards,Mark
4.3分
一卧室高级套房
家庭亲子
位置超级好，去哪里都非常方便，但是酒店设施有点旧了，价格合适可以考虑。
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酒店回复: Thank you so much for your fantastic review and for giving us a 8.7! We’re thrilled to hear that you enjoyed your stay at Yehs Hotel Harbour Suites.It was our pleasure to host you, and we truly appreciate your kind feedback. We look forward to welcoming you back for another exceptional experience in the future!
酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad to hear that you found the room clean, hygienic, and offering good value for its central location. We apologize for the disturbance caused by the fire alarm and appreciate your understanding—it’s certainly not the experience we would like for our guests.We hope to welcome you back in the future for an even more comfortable stay.Best regards,Sim
酒店回复: Dear Guest, Thank you for your feedback! We’re delighted to hear that you enjoyed our unbeatable location and convenient access to attractions and public transport, as well as our proximity to Chinatown. We also appreciate your comments regarding the room size and age of the hotel, and we’re glad to know you found the rooms clean. Your feedback helps us continue improving, and we hope to welcome you back on your next visit to Sydney!Warm regards, Amy Yeh's Hotel Sydney Harbour Suites
酒店回复: Dear Wenjue,Thank you very much for your outstanding review.We are delighted to hear that you enjoyed our fantastic location near Darling Harbour and City Hall, and that you found your room clean and comfortable. It is wonderful to know that our front desk team was able to assist you with a friendly welcome and early check-in.We truly appreciate your kind words and look forward to welcoming you back to YEHS Hotel Sydney Harbour Suites on your next visit.Yours sincerely,Buddhi B.YEHS Hotel Sydney Harbour Suites
整体超预期，套房有大大的窗户，卫生也是每天都收拾，厨房设施很全，就是不敢用火，怕消防报警，1460刀还是多少来着？
环境：位置好好啊，走着去QVB或city里面其他地方都很近，歌剧院我们也是走着能到，从奥莱回来坐一趟公交车就直达了
服务：不错，前台热情
虽然没有早餐，但周边吃早饭很方便，也就不太重要了
唯一一点要注意的就是晚上窗外飙车或警笛（还是救护车？）声音很大
地理位置非常好，很多景点走走就到了。特别是距离达令港5分钟，晚上散个步，或者吃晚餐很方便。
4人出行，订的套房，2个房间，一个大床两个小床，睡得很舒服。另外还有小厨房、洗衣机等设施，挺惊喜的。就是酒店年代有些久，设施便陈旧，我们房间空调用了一个落地小空调。
哎，这个酒店是我住那么多酒店第一次给客房服务差评的。一共住了8天，前三天还算勉强打扫干净，后面几天连碗都不洗，甚至有一天都没有人来打扫，酒店说新年工作人员短缺，无语了，最基本的服务也没有，打电话要求加洗发液洗澡液，都是有去无回，前台人员还算比较热情，客房真的要好好提高服务水平。自己想要做饭菜要提前备好油盐调料。另外这个游泳池是冷水哦，都不是温水的，桑拿房也是个摆设不开，健身房只有哑铃和跑步机和楼梯机，微型中的微型。酒店除了地理位置没话说，其他真的给三星不能高了，大家避避雷，早点定跨年酒店，别等到后面只能订这样的收五星价格的但实际星级都不够的酒店。
这次是为了跨年欣赏烟火订的这家酒店，交通非常方便，到几个烟火观赏点非常近，15分钟步行就到，今年的悉尼跨年非常完美。酒店设施非常的现代，周边二家超市，购买日用品非常方便。
位置超级好，去哪里都非常方便，但是酒店设施有点旧了，价格合适可以考虑。
我们在这家酒店的入住体验非常棒。升级到顶楼套房让我们能欣赏到周围区域，包括部分达令港的绝佳景色。房间很大，让我们得到了很好的休息。房间内的设施也很齐全。客房服务人员非常乐于助人且令人愉快。
几乎所有方面都很出色，只有两点需要改进。一是浴室的排水和供水不太稳定。另一点需要注意的是，卧室浴室的门应该换成能遮挡阳光的材质，以便让客人睡得更沉。
房间比较小，但是干净卫生，在市中心的性价比比较高
当天晚上运气不好有人触发火警，也算是一种难得的体验吧
环境：酒店的位置真的非常好，过马路上坡就是达令港和W酒店；出酒店往背面走两条街就是维多利亚女王大厦（QVB），QVB斜对角还有个大超市（Woolworths），购物逛街都非常方便。酒店大堂提供免费的咖啡茶饮和小饼干
服务：入住给了我们16楼的房间，从窗户可以看到悉尼塔和一点点歌剧院。前台很好有求必应，第二天不能打扫卫生，给送了4瓶水。
设施：房间设施齐全，可以做饭，有微波炉有烤箱还有洗衣机和烘干机，生活起来非常方便。 非常适合一家子入住。
问题：房间设施有点老旧，尤其是马桶，冲水方式太古老了是虹吸式的，所有水都涌上来再吸进去非常慢，还容易堵，找了服务员通也不见好。另外就是卫生间里的排风扇，没有开关根本不能关上，进了卫生间一关上门就呼呼的风，让人起寒战。
酒店地理位置没得说，很方便，去景点或者坐火车都挺方便。但是酒店有点旧，房间不大，但还是挺干净的，离中国城也近
酒店位置很棒哦，离达令港以及city hall都很近，超方便！房间干净整洁，很不错。这里还要夸一下酒店前台工作人员，真的很友善，还帮忙early check in了！