酒店回复: Thanks for the wonderful review. I am sorry it took so long to get you a new hair dryer. Unfortunately, we do have guests who like to take them home and it seems our team did not replace it when inspecting the room. We understand that having to visit the front desk added unnecessary inconvenience during your stay, and we appreciate your patience while we resolved this issue. Regarding your deposit, we regret any concern caused by not receiving a receipt at first; however, we're glad that it was eventually returned safely.Your insights are invaluable in helping us enhance our services, and we hope to have another opportunity to welcome you back in the future under improved circumstances.
3.0分
家庭亲子
原文
翻译提供方：Google
房间里的咖啡机坏了
早餐从 6:30 开始供应，但尚未准备好。
这很遗憾，因为房间很宽敞、舒适。
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酒店回复: Hi Keiko, I am sorry to hear that the breakfast wasn't ready in time. I will talk with the team to find out how we can prevent this from happening again. We do have replacements for the in room coffee machines and I am sorry it was not working then you were tried to use it.
3.0分
其他
原文
翻译提供方：Google
没有热水
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酒店回复: I'm sorry to hear you experienced some issues with hot water during your stay with us. I will be reviewing this issue with our team to get a better understanding of what occurred and if there is anything we can do in the future to further prevent this from happening.
1.0分
其他
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I didnt stay at the hotel and was still charged for the days even though they marked me as a no show. I didnt make the reservations. And they will not return my money.
I have nver stayed with them and will never stay with them and tell everyone I know not to stay there.
Horrible and rude service when I called to talk to them about it.
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酒店回复: Based on reviewing your reservation, We only charged the first night no show charge and did not charge for the other 2 nights of your 3 night reservation. Because your reservation not directly through the hotel, you do need to review the cancelation terms as they may be different than what we have.
2.0分
情侣出游
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I requested an upstairs room and Alicia gave us room 235 at check in with a non smiling face. The room has a moldy smell, old carpet, noisy wall ac, bed sheet not real clean with some human hairs found on top and worst of all some creaking noise from the bathroom that sounds like plumbing issue to me. It felt like a motel 6 room with a $190 price tag. And last but not least got a small bed bug bite on the ankle. Thanks , Sonesta, i will stay away from booking here again.
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酒店回复: I am so sorry to hear about your experience during your stay with us. As this is not the typical 5 star experience we get from most of our guests. I will be looking in further to see if I can find out what could have caused some of these issues and do want to offer my most sincere apologies. I do hope you give us another opportunity in the future.
5.0分
其他
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Very clean, updated, spacious room! Easy pre-check and had my request for extra blankets, coffee and Kleenex ready in the room when we arrived. The included breakfast was great! They ran out of things but refilled everything quickly. The breakfast included biscuits, sausage gravy, waffles, yogurt, fruit, milk, toast, hard boiled and scrambled eggs, cereal, etc…Juice, coffee and milk. I will definitely be back!
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酒店回复: Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your clean and spacious room, as well as the quick service with your requests. It's great to know that you loved our breakfast offerings, and we appreciate your understanding when items ran low. We can't wait to welcome you back for another fantastic stay!
他们给我的房间马桶冲水器和空调都坏了。过了一段时间，才给我们换了另一个房间。
其实就是的大的motel 距离公路太近 有点吵。不过早餐还有设施什么的都还可以。
工作人员很友好，乐于助人。
3.5 星
有一个新的、设计有趣的浴室等，它与厕所是分开的，这很有趣，而且没有吹风机，我在社交媒体上问是否有问题，但这就是AI的极限吗？没办法，我只好去前台，只有平常的答复，一个小时后，问题终于解决了。我担心他们要100美元保证金，我给了他们现金却拿不到收据，但信封安全地还给了我，上面写着我的名字。这比价格更好。
房间里的咖啡机坏了
早餐从 6:30 开始供应，但尚未准备好。
这很遗憾，因为房间很宽敞、舒适。
没有热水
I didnt stay at the hotel and was still charged for the days even though they marked me as a no show. I didnt make the reservations. And they will not return my money.
I have nver stayed with them and will never stay with them and tell everyone I know not to stay there.
Horrible and rude service when I called to talk to them about it.
I requested an upstairs room and Alicia gave us room 235 at check in with a non smiling face. The room has a moldy smell, old carpet, noisy wall ac, bed sheet not real clean with some human hairs found on top and worst of all some creaking noise from the bathroom that sounds like plumbing issue to me. It felt like a motel 6 room with a $190 price tag. And last but not least got a small bed bug bite on the ankle. Thanks , Sonesta, i will stay away from booking here again.
Very clean, updated, spacious room! Easy pre-check and had my request for extra blankets, coffee and Kleenex ready in the room when we arrived. The included breakfast was great! They ran out of things but refilled everything quickly. The breakfast included biscuits, sausage gravy, waffles, yogurt, fruit, milk, toast, hard boiled and scrambled eggs, cereal, etc…Juice, coffee and milk. I will definitely be back!