酒店回复: Dear Ramon, We deeply apologize for the cleanliness issues you experienced during your stay. This is certainly not the standard we strive for, and we’re committed to addressing these concerns to improve our guest experience. We appreciate your understanding in allowing us to refund your stay, and we’re working diligently to ensure these situations are avoided in the future. We hope to have the opportunity to welcome you back for a much-improved experience. Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
只有当你必须这样做时
房间很破旧。这是最好的描述方式。我认为它已经尽可能干净了，但污渍和气味是无法掩盖的。
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酒店回复: Dear Guest, We regret that the condition of your room did not meet your expectations. While we strive to maintain a clean and welcoming environment, we understand that wear and tear can affect the overall experience. Your comments about the stains and odor have been shared with our team, and we will address these concerns promptly. We appreciate your honesty and hope for the opportunity to provide you with an improved stay in the future. Sincerely,Hotel Management
2.0分
商务出差
原文
翻译提供方：Google
停车场光线不好。前台服务员抱着孩子帮我办理入住手续。走廊里有股味道，好像地毯上有什么东西腐烂了。
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酒店回复: Dear Robert, We apologize for the concerns you experienced during your stay, including the lighting in the parking area and the condition of the hallway. Your mention of the check-in experience with the desk attendant carrying her baby has been noted, and we’ll ensure our team is supported to maintain professionalism while addressing guest needs. We’re committed to making improvements and appreciate your input as we work to enhance the guest experience. We hope to welcome you back.Sincerely,Hotel Management
中国估计找不到这样的酒店，
没人打扫卫生，垃圾要自己收拾，
没人更换洗刷用品，浴巾要自己去前台换
房间没有吹风机，不能开窗户，成天一股闷味
最可怕的是前台晚上10：00到次日9点不在，前台关门状态，
洗手盆下不去水，说是周一到周五有人来修，我们住一周走了也没见人，里面都是各种黑人，脏乱差之最
订的时候有早餐，第一天早上等了很久没见早餐，也没处问早餐几点开始，因为前台不在，世界最差住宿体验
千万别订这家，是公寓那种，没有24小时前台，房间不会给你打扫，被套这些要自己拿到楼下洗
卫生条件太差了
下次不会再来了。
位置不错但没有服务，价格也太贵了。只适合开会。
接待员一点也不热情。房间里到处都是香烟和****的味道。大门打不开。浴室门把手脱落。毛巾上沾满鲜血。床单上有污渍和味道。这个地方太恶心了。
这是我住过的最不安全、最脏的地方之一。房间很脏，浴室里有前一位客人的头发，地毯上还有食物残渣。我们没有入住，而是离开了，去了另一家酒店。工作人员确实退了钱。
太糟糕了
半夜从机场赶到酒店，他们告诉我我的预订被弄丢了，我不得不去 10 英里外的另一家酒店。这里有点像垃圾场，所以不是太难过，但我很生气他们在我到达酒店前没有告诉我。哦，他们还向我收取了违约金，尽管他们说我的预订被弄丢了。
只有当你必须这样做时
房间很破旧。这是最好的描述方式。我认为它已经尽可能干净了，但污渍和气味是无法掩盖的。
停车场光线不好。前台服务员抱着孩子帮我办理入住手续。走廊里有股味道，好像地毯上有什么东西腐烂了。