Went to check in just to find out that they canceled my room WITHOUT telling me because they overbooked.
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酒店回复: Hi Alyssa,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience in your future bookings. Jeremy Ward #Team6
1.0分
商务出差
The room smell too much noise going on the highways you could hear everything from all the rooms just not great not happy not coming back
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酒店回复: Hi Darwin,Thank you for your feedback. We apologize for the noise from the highway and the issues with the room odor, which impacted your stay. We understand your frustration and regret that your experience did not meet expectations. Your comments have been shared with our team to help improve the guest experience.Jeremy Ward #Team6
1.0分
其他
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The list is quite long.. what's unable to use the bathroom because I was too early to check in even though I had prepaid through this app.. i had a fight for a parking pass so that I could go to the concert that I was in town for because it was before three o'clock. Got a call at 430 while.I was at the concert evidently telling me that my hotel reservation was being canceled which I didn't find out until I showed up at midnight. Show up after struggling to make it back to the front desk lady, saying that I had no longer had a room because they were overbooked.\nEven though I had talked to the front desk person before I left and they said I was fine as long as I got there before three a m. They finally gave me a room on the third floor of course , the elevator was broken and the entire place smelled like mildew or pee or something they were trying to cover up. Room was okay. Surprisingly, but did wake up with a roach in the shower?All the carpets in the hallway had bad stains.People talking outside my room until three or four in the morning. Also a little strange , when I showed up , it looked like there was an entire homeless camp in the back when I went to go turn around.
1.0分
家庭亲子
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Amy at front has the worse service ever I don’t recommend stay there while getting my room seen many ppl complaint about everything seen her disrespect many ppl trying to checking she has a bad attitude I won’t never stay there the worse experience ever
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酒店回复: Hi Jose, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Sarah Jacobs #Team6
1.0分
其他
They cancelled my room before I got there but it was ok because it was not a nice place very run down
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酒店回复: Hi James,We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations. Jeremy Ward #Team6
住过最差的酒店。毛巾里裹着一个发霉的无比脏的方巾。隔音差，门也是坏的，要使劲踹才能打开和关上。
这个地方太糟糕了，一个房间里满是蟑螂，第二天他们就把我们换到了那个房间里，我们不得不睡在那个房间里。另一个房间的空调坏了，变成了一个冰箱。我要求换房间时，前台接待员态度非常恶劣，粗鲁无礼，大约一个小时后他们就给我们换了房间。我不会推荐任何人住这个地方，即使他们觉得价格便宜，但房间也很糟糕，他们应该改进所有的服务和设施。我一边杀蟑螂一边要求退还第一晚的房费，那个********告诉我经理愿意和我们谈谈，但我没有找到她。我觉得我不应该为这项服务付费，我希望两个房间都能得到退款。
员工态度恶劣，不友好。我们抵达后，前台员工告诉我们，我们的预订信息没有显示。我向她出示了确认信息，但她坚持说没有显示，而且她也无能为力。我们不得不联系*******。当我正要给她看确认信息时，她问道：“您到底预订了没有？” 我觉得这有点粗鲁，因为我当时正在等待页面加载。当她告诉我们必须联系*******时，她告诉我们，在这种情况下，我们必须离开酒店，但她会给我们10分钟的时间来解决这个问题，之后我们就必须离开。我们打电话给*******时，他们已经拿到了预订确认信息，并试图与那位女士协商，但毫无效果。我们不得不离开酒店，另找住处。我觉得那位员工根本就不想给我们房间，或者把我们的房间给了别人。我觉得这太不尊重人了，因为预订是提前几个月就订的，而且我手头有*******的确认信息和酒店确认入住的短信。我绝对不会再去他们家了。服务和员工都太差劲了。
我到达后支付了预订费，但什么也没有发生，他们没有给我房间，客户服务很糟糕，他们把我赶出了酒店，大堂又臭又脏。
好的
Went to check in just to find out that they canceled my room WITHOUT telling me because they overbooked.
The room smell too much noise going on the highways you could hear everything from all the rooms just not great not happy not coming back
The list is quite long.. what's unable to use the bathroom because I was too early to check in even though I had prepaid through this app.. i had a fight for a parking pass so that I could go to the concert that I was in town for because it was before three o'clock. Got a call at 430 while.I was at the concert evidently telling me that my hotel reservation was being canceled which I didn't find out until I showed up at midnight. Show up after struggling to make it back to the front desk lady, saying that I had no longer had a room because they were overbooked.\nEven though I had talked to the front desk person before I left and they said I was fine as long as I got there before three a m. They finally gave me a room on the third floor of course , the elevator was broken and the entire place smelled like mildew or pee or something they were trying to cover up. Room was okay. Surprisingly, but did wake up with a roach in the shower?All the carpets in the hallway had bad stains.People talking outside my room until three or four in the morning. Also a little strange , when I showed up , it looked like there was an entire homeless camp in the back when I went to go turn around.
Amy at front has the worse service ever I don’t recommend stay there while getting my room seen many ppl complaint about everything seen her disrespect many ppl trying to checking she has a bad attitude I won’t never stay there the worse experience ever
They cancelled my room before I got there but it was ok because it was not a nice place very run down