酒店回复: Hi Wilfred,We’re very sorry to hear about your experience and sincerely apologize for the inconvenience and poor service you encountered. This is not the standard we aim to provide. Your concerns are being taken seriously and will be reviewed with our team to ensure this does not happen to future guests. Thank you for bringing this to our attention.Jeremy Ward #Team6
1.0分
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气味难闻,有勺子,电梯不工作,开门卡每天都被取消编程,工作人员服务差
4.0分
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好的
1.0分
家庭亲子
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臭气
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Not recommended
Hallways were dirty with trash. Room was not clean, floor was sticky and slimy. Roaches were crawling around and some dead ones on floor as soon as you walked into the room. the hotel staff called while we were at the theme parks stating they need to cancel our reservation-we made a week before hand- due to not having any more rooms available but later said that they actually did have a room available.
2.0分
朋友出游
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I was very disappointed with my stay. The room was not cleaned properly, and there was visible water damage to the bathroom floor and door, which also made the door difficult to close. There was an unpleasant odor throughout the hallway and room, and the carpets were dirty. Overall, it was not a comfortable experience, and I will not be staying here again.
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You’re probably looking at this motel because of the cheap price, but it is cheap for a reason. The room I was given by the pool smelled like wet feet. The towels in my bathrooms had human hairs on them. The wifi that they advertise does not work(conveniently it only works in the lobby) and the TV’s are slow and outdated. If you just need a place to sleep it’s alright, but if you plan to spend more than an hour in the room on your vacation, look somewhere else for your own health, safety, and sanity.
住过最差的酒店。毛巾里裹着一个发霉的无比脏的方巾。隔音差,门也是坏的,要使劲踹才能打开和关上。
这个地方太糟糕了,一个房间里满是蟑螂,第二天他们就把我们换到了那个房间里,我们不得不睡在那个房间里。另一个房间的空调坏了,变成了一个冰箱。我要求换房间时,前台接待员态度非常恶劣,粗鲁无礼,大约一个小时后他们就给我们换了房间。我不会推荐任何人住这个地方,即使他们觉得价格便宜,但房间也很糟糕,他们应该改进所有的服务和设施。我一边杀蟑螂一边要求退还第一晚的房费,那个********告诉我经理愿意和我们谈谈,但我没有找到她。我觉得我不应该为这项服务付费,我希望两个房间都能得到退款。
员工态度恶劣,不友好。我们抵达后,前台员工告诉我们,我们的预订信息没有显示。我向她出示了确认信息,但她坚持说没有显示,而且她也无能为力。我们不得不联系*******。当我正要给她看确认信息时,她问道:“您到底预订了没有?” 我觉得这有点粗鲁,因为我当时正在等待页面加载。当她告诉我们必须联系*******时,她告诉我们,在这种情况下,我们必须离开酒店,但她会给我们10分钟的时间来解决这个问题,之后我们就必须离开。我们打电话给*******时,他们已经拿到了预订确认信息,并试图与那位女士协商,但毫无效果。我们不得不离开酒店,另找住处。我觉得那位员工根本就不想给我们房间,或者把我们的房间给了别人。我觉得这太不尊重人了,因为预订是提前几个月就订的,而且我手头有*******的确认信息和酒店确认入住的短信。我绝对不会再去他们家了。服务和员工都太差劲了。
我到达后支付了预订费,但什么也没有发生,他们没有给我房间,客户服务很糟糕,他们把我赶出了酒店,大堂又臭又脏。
气味难闻,有勺子,电梯不工作,开门卡每天都被取消编程,工作人员服务差
好的
臭气
Not recommended
Hallways were dirty with trash. Room was not clean, floor was sticky and slimy. Roaches were crawling around and some dead ones on floor as soon as you walked into the room. the hotel staff called while we were at the theme parks stating they need to cancel our reservation-we made a week before hand- due to not having any more rooms available but later said that they actually did have a room available.
I was very disappointed with my stay. The room was not cleaned properly, and there was visible water damage to the bathroom floor and door, which also made the door difficult to close. There was an unpleasant odor throughout the hallway and room, and the carpets were dirty. Overall, it was not a comfortable experience, and I will not be staying here again.
You’re probably looking at this motel because of the cheap price, but it is cheap for a reason. The room I was given by the pool smelled like wet feet. The towels in my bathrooms had human hairs on them. The wifi that they advertise does not work(conveniently it only works in the lobby) and the TV’s are slow and outdated. If you just need a place to sleep it’s alright, but if you plan to spend more than an hour in the room on your vacation, look somewhere else for your own health, safety, and sanity.