酒店回复: Hello metrell,Thank you for sharing your experience. We take all feedback seriously as it helps us to improve our services. We are committed to maintaining high standards and your insights regarding cleanliness and safety will be addressed with the appropriate departments. We hope that in the future, we can provide you and your family with a more satisfactory stay. Thank you for bringing this to our attention.
3.0分
商务出差
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BATON ROUGE bug
Overall it was ok. Away from traffic noise. The hotel cant be resposible for loud guests. But there were some of those. I did find a bug (i think a small cockroach) on the nightstand. I took a picture and showed it to the front desk. They promised to spray for bugs. I am always concerned about bed bugs. But I dont think that was the situation here.
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酒店回复: Hello Johnny,Thank you for your feedback regarding your recent stay. We appreciate your understanding that noise from other guests can sometimes occur, and we're glad to hear that the location suited your needs. Your report of the bug has been noted, and our team will continue to prioritize pest management to ensure a clean environment for all guests. We value your concerns, and your input helps us maintain our standards. Thank you for sharing your experience with us.
3.0分
商务出差
It was good, however, my room felt/was damp the entire stay. Like condensation on the tile floor damp when i checked in
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酒店回复: Hello Nicholas,Thank you for your feedback regarding the dampness in your room. We appreciate you bringing this to our attention as it helps us improve our guest experience. We encourage guests to report any concerns during their stay so that our team can address them promptly. We hope to have the opportunity to serve you better on your next visit.
1.0分
家庭亲子
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This place is DISGUSTING! We left and got a room elsewhere. I don't know how it is legal to rent rooms out for nearly $100, in that condition. This place needs major over haul or to be condemned.
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酒店回复: Dear Holly,We are truly sorry to hear that you had such a negative experience at our hotel. This is not the standard we strive to uphold, and we sincerely apologize for any discomfort or dissatisfaction you encountered. We would love the opportunity to discuss the issues you faced in more detail so we can make necessary improvements. Your feedback is invaluable, and we’re committed to addressing these concerns to provide a better experience for future guests.We hope you'll reconsider and give us a chance to earn your trust in the future.
4.0分
家庭亲子
The hotel served its purpose for me but the room was outdated. The bathroom could have smelled a little fresher.
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酒店回复: Hi Stacy,Thank you for your review! We’re glad the hotel met your needs, but we do apologize that the room felt outdated and the bathroom didn’t have the fresh scent you expected. We’re working on upgrades and will look into improving these areas. Your feedback is really helpful as we continue to improve. We hope to welcome you back soon!
3.0分
家庭亲子
Would not stay here again. The lobby reeks of ****. The breakfast was sad.
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酒店回复: Dear Lisa,Thank you for taking the time to share your feedback. We're very sorry to hear about the issues you encountered during your stay, particularly with the lobby environment and breakfast experience.This is certainly not the impression we want to leave with our guests. Please know your comments have been shared with the appropriate teams so we can take corrective action. We truly appreciate you bringing this to our attention, and we hope to have the opportunity to provide a much-improved stay in the future.
4.0分
其他
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I would stay again!
The hotel was pretty clean except the clump of black hair in the corner of the bathroom. Everyone was pretty accommodating. I did ask the guy to make more coffee downstairs and he didn't AND saw me trying to get some about an hour later and STILL didn't make it. Other than that it was very nice. All doors into the hotel need your hotel key to get in so that's a good point too! Oh and a refridgerator and microwave in the room is a plus! I would stay again.
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酒店回复: Hello Pamela,Thank you for sharing your feedback. We're glad to hear that you found our hotel clean and enjoyed the amenities like the refrigerator and microwave. We appreciate your comments regarding the coffee service and will share your observations with our team to improve future guest experiences. It's wonderful to know you would consider staying with us again, and we hope to have the opportunity to welcome you back.
3.0分
情侣出游
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Location was good. The hotel had a strange smell and we could hear the people in the other room till the wee hours of the morning. Breakfast is mediocre and held in a room that echos making unruly children even louder. We couldn’t hear one another over the noise.
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酒店回复: Hello Jeanne, Thank you for sharing your feedback. We appreciate your comments regarding the location and will take them into consideration. We understand that noise levels and breakfast experiences can impact your stay, and we are continuously looking for ways to enhance our guest experience. Your insights are valuable, and we will make sure they are shared with the appropriate team. We hope you have a great day ahead!
设施：完备，中规中矩
卫生：清洁卫生，显得很整洁
环境：非常好！位于一个商区中，周边商铺、超市、餐饮店铺林立，购物、吃饭相当便捷。
客户服务很棒，安排得也很周到。我在这里住得很安静也很放松。
房间脏乱不堪。我和家人订了6个房间，前两个房间又脏又乱，床上的床单也很脏。他们又给了我两个房间，让他们住进去。我打开门，两个房间里都有他们的人。我给妈妈订的另一个房间里满是小蟑螂。太可怕了！！！就我们花的钱来说。早餐难吃极了，泳池又脏又脏。一个白人男子坐在泳池边外面吸冰毒，把我们的孩子都吓跑了。太可怕了，太糟糕了。再也不来了！！！
BATON ROUGE bug
Overall it was ok. Away from traffic noise. The hotel cant be resposible for loud guests. But there were some of those. I did find a bug (i think a small cockroach) on the nightstand. I took a picture and showed it to the front desk. They promised to spray for bugs. I am always concerned about bed bugs. But I dont think that was the situation here.
It was good, however, my room felt/was damp the entire stay. Like condensation on the tile floor damp when i checked in
This place is DISGUSTING! We left and got a room elsewhere. I don't know how it is legal to rent rooms out for nearly $100, in that condition. This place needs major over haul or to be condemned.
The hotel served its purpose for me but the room was outdated. The bathroom could have smelled a little fresher.
Would not stay here again. The lobby reeks of ****. The breakfast was sad.
I would stay again!
The hotel was pretty clean except the clump of black hair in the corner of the bathroom. Everyone was pretty accommodating. I did ask the guy to make more coffee downstairs and he didn't AND saw me trying to get some about an hour later and STILL didn't make it. Other than that it was very nice. All doors into the hotel need your hotel key to get in so that's a good point too! Oh and a refridgerator and microwave in the room is a plus! I would stay again.
Location was good. The hotel had a strange smell and we could hear the people in the other room till the wee hours of the morning. Breakfast is mediocre and held in a room that echos making unruly children even louder. We couldn’t hear one another over the noise.