酒店回复: Hello metrell,Thank you for sharing your experience. We take all feedback seriously as it helps us to improve our services. We are committed to maintaining high standards and your insights regarding cleanliness and safety will be addressed with the appropriate departments. We hope that in the future, we can provide you and your family with a more satisfactory stay. Thank you for bringing this to our attention.
1.0分
其他
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We asked for a smoke free room but it smelled so bad that we didn’t even stay the second night. The smell was so strong it was burning our noses. The bed frame sounded like a file cabinet anytime we moved and the pillows were so small.
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酒店回复: Hello Mary,Thank you for sharing your feedback. We understand how important a comfortable environment is for a pleasant stay, and we’re sorry to hear that the room did not meet your expectations. Your comments regarding the room odor and bedding will be shared with the appropriate team to enhance future guest experiences. We appreciate your input and hope to provide a better experience should you choose to stay with us again in the future.
2.0分
其他
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We paid for an early check in, which was a new fee to us. That must have made the cleaning service rush because when we went to get in the bed, the sheets had not been changed. There was dirt and debris on the sheets. Because of the time, they wouldn’t come change the sheets so they gave us a new set and we got to change our own bed so we didn’t have to sleep in a dirty one. The only restitution was they reimbursed us for the early check in.
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酒店回复: Hello Jeffrey,Thank you for sharing your experience. We truly appreciate your feedback regarding the early check-in and the cleanliness of your bed sheets. It’s important for us to maintain high standards, and we regret that this was not reflected during your stay. Your comments will be shared with the team to ensure improvements are made for future guests. We hope you had an otherwise enjoyable stay and consider visiting us again.
1.0分
朋友出游
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The room was disgusting, there was a size ***** on the wall, black rim in the toilet, a Walmart bag over the smoke detector and the room smelled terrible. This was drastically over priced due to LSU game but we were not there for that. We will not be back. You should be ashamed of yourself for charging what you did for what you gave.
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酒店回复: Hello Jeff,Thank you for your feedback regarding your recent stay. We appreciate your comments about the cleanliness and maintenance of your room, as well as your concerns over pricing during event seasons. Your experience is important to us, and we take all guest feedback seriously to enhance our services. We hope you will consider sharing your insights with management, as they will help us continue to improve and strive for excellence in our offerings moving forward.
3.0分
商务出差
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BATON ROUGE bug
Overall it was ok. Away from traffic noise. The hotel cant be resposible for loud guests. But there were some of those. I did find a bug (i think a small cockroach) on the nightstand. I took a picture and showed it to the front desk. They promised to spray for bugs. I am always concerned about bed bugs. But I dont think that was the situation here.
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酒店回复: Hello Johnny,Thank you for your feedback regarding your recent stay. We appreciate your understanding that noise from other guests can sometimes occur, and we're glad to hear that the location suited your needs. Your report of the bug has been noted, and our team will continue to prioritize pest management to ensure a clean environment for all guests. We value your concerns, and your input helps us maintain our standards. Thank you for sharing your experience with us.
3.0分
商务出差
It was good, however, my room felt/was damp the entire stay. Like condensation on the tile floor damp when i checked in
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酒店回复: Hello Nicholas,Thank you for your feedback regarding the dampness in your room. We appreciate you bringing this to our attention as it helps us improve our guest experience. We encourage guests to report any concerns during their stay so that our team can address them promptly. We hope to have the opportunity to serve you better on your next visit.
1.0分
家庭亲子
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This place is DISGUSTING! We left and got a room elsewhere. I don't know how it is legal to rent rooms out for nearly $100, in that condition. This place needs major over haul or to be condemned.
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酒店回复: Dear Holly,We are truly sorry to hear that you had such a negative experience at our hotel. This is not the standard we strive to uphold, and we sincerely apologize for any discomfort or dissatisfaction you encountered. We would love the opportunity to discuss the issues you faced in more detail so we can make necessary improvements. Your feedback is invaluable, and we’re committed to addressing these concerns to provide a better experience for future guests.We hope you'll reconsider and give us a chance to earn your trust in the future.
4.0分
家庭亲子
The hotel served its purpose for me but the room was outdated. The bathroom could have smelled a little fresher.
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酒店回复: Hi Stacy,Thank you for your review! We’re glad the hotel met your needs, but we do apologize that the room felt outdated and the bathroom didn’t have the fresh scent you expected. We’re working on upgrades and will look into improving these areas. Your feedback is really helpful as we continue to improve. We hope to welcome you back soon!
设施：完备，中规中矩
卫生：清洁卫生，显得很整洁
环境：非常好！位于一个商区中，周边商铺、超市、餐饮店铺林立，购物、吃饭相当便捷。
客户服务很棒，安排得也很周到。我在这里住得很安静也很放松。
房间脏乱不堪。我和家人订了6个房间，前两个房间又脏又乱，床上的床单也很脏。他们又给了我两个房间，让他们住进去。我打开门，两个房间里都有他们的人。我给妈妈订的另一个房间里满是小蟑螂。太可怕了！！！就我们花的钱来说。早餐难吃极了，泳池又脏又脏。一个白人男子坐在泳池边外面吸冰毒，把我们的孩子都吓跑了。太可怕了，太糟糕了。再也不来了！！！
We asked for a smoke free room but it smelled so bad that we didn’t even stay the second night. The smell was so strong it was burning our noses. The bed frame sounded like a file cabinet anytime we moved and the pillows were so small.
We paid for an early check in, which was a new fee to us. That must have made the cleaning service rush because when we went to get in the bed, the sheets had not been changed. There was dirt and debris on the sheets. Because of the time, they wouldn’t come change the sheets so they gave us a new set and we got to change our own bed so we didn’t have to sleep in a dirty one. The only restitution was they reimbursed us for the early check in.
The room was disgusting, there was a size ***** on the wall, black rim in the toilet, a Walmart bag over the smoke detector and the room smelled terrible. This was drastically over priced due to LSU game but we were not there for that. We will not be back. You should be ashamed of yourself for charging what you did for what you gave.
BATON ROUGE bug
Overall it was ok. Away from traffic noise. The hotel cant be resposible for loud guests. But there were some of those. I did find a bug (i think a small cockroach) on the nightstand. I took a picture and showed it to the front desk. They promised to spray for bugs. I am always concerned about bed bugs. But I dont think that was the situation here.
It was good, however, my room felt/was damp the entire stay. Like condensation on the tile floor damp when i checked in
This place is DISGUSTING! We left and got a room elsewhere. I don't know how it is legal to rent rooms out for nearly $100, in that condition. This place needs major over haul or to be condemned.
The hotel served its purpose for me but the room was outdated. The bathroom could have smelled a little fresher.