This place is like a homeless encampment. There is overflowing trash everywhere, including the lobby. It’s sad and depressing and the neighborhood is totally sketchy. There was so much noise from other rooms that we couldn’t sleep. Ugh. Stay away!
1.0分
其他
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Front desk woman left while we were trying to check in. She drove the van to the airport and was gone almost a half hour. She was mad that we used the breakfast room /lobby area to sit and have a snack She refused to check us in. Absolutely terrible customer service!!!
1.0分
家庭亲子
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Went there on the 11th of August. The front office looked dirty and smelled musty. The woman at the front desk said my reservation was for the 12th. I was flying out on the morning of the 12th. Considering what the place looked like, I didn’t want to stay there anyway so I asked her to cancel the reservation. She said she would. A few days later, I was charged for the room. I called the front desk and the person I spoke to (Robert) said I was a no show. I called Choice customer service which settled the issue. Afterwards, I looked at the reviews on the Choice website and there was a litany of complaints about the cleanliness and management. Lesson learned—read the reviews before booking a hotel
1.0分
独自旅行
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Booked this room through Capital one travel for my GF and was paid for. When she tried to check the lady at the front desk insisted on full payment plus deposit. The room was already paid for! When she walked outside to talk to me on the phone the lady locked the door and left resulting in my gf having to get another room at 12midnight. What a scam. I wish I had read some of the reviews prior as this is their MOD by scamming people for more money on a regular basis.
1.0分
其他
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The Manager Roger was a terrible and rude person. Another guest and I waited at the front desk around 7PM on 7/21, 2024, but no one was there. 15 minutes later, Roger came with a black face. It seems he had a bad night. I told him we had been waiting long time and he should at least leave a note, saying "We will be back soon." Instead of apologizing, he said, "if you are not happy, go somewhere else." I was shocked and told him "No." He then gave me back my credit card and driver's license and said, " I am not checking you in. That's it. I am cancelling your reservation." Can anyone imaging this could happen? Even before I left, He came back and told me the waiting was 13 minutes according to CCTV. I said even we waited for a short time, he should apologize, not getting angry and refuse to check in a guest because he complained. I hope Choice Hotel can review the video recording and take action. I also wonder if race is an issue since I am Asian American.
前台服务很好很热心，环境也很安静
单床房房间不大，刚好够用，WiFi信号一般般 再强一点就好了，住了2个晚上 这个地方的酒店真贵啊，这里还稍微好点，所以住了2晚，性价比还行吧！房间没有异味是我想要的！！！
只住了一晚，前台的耶里克很友好。总的来说，住得不错。
不要在这里浪费你的钱！绝对是镇上最糟糕的地方，我们支付了公园和飞机的费用，班车晚点了 30 分钟，总共不得不等待 1 小时 15 分钟的班车，给前台打了几次电话，工作女士很粗鲁，打断了我，我老婆脱泥一句，所有其他酒店的班车来来去去至少6次才来一次优质客栈！留在别处吧！！！！
电视坏了，泡沫床垫没有任何支撑，导致我们一直沉到中间，加热器不能很好地工作，除非完全打开，没有热水淋浴，地板很粘，柜台也很脏。当你提出投诉时，工作人员不知道如何做好他们的工作，也不关心你的投诉。
This place is like a homeless encampment. There is overflowing trash everywhere, including the lobby. It’s sad and depressing and the neighborhood is totally sketchy. There was so much noise from other rooms that we couldn’t sleep. Ugh. Stay away!
Front desk woman left while we were trying to check in. She drove the van to the airport and was gone almost a half hour. She was mad that we used the breakfast room /lobby area to sit and have a snack She refused to check us in. Absolutely terrible customer service!!!
Went there on the 11th of August. The front office looked dirty and smelled musty. The woman at the front desk said my reservation was for the 12th. I was flying out on the morning of the 12th. Considering what the place looked like, I didn’t want to stay there anyway so I asked her to cancel the reservation. She said she would. A few days later, I was charged for the room. I called the front desk and the person I spoke to (Robert) said I was a no show. I called Choice customer service which settled the issue. Afterwards, I looked at the reviews on the Choice website and there was a litany of complaints about the cleanliness and management. Lesson learned—read the reviews before booking a hotel
Booked this room through Capital one travel for my GF and was paid for. When she tried to check the lady at the front desk insisted on full payment plus deposit. The room was already paid for! When she walked outside to talk to me on the phone the lady locked the door and left resulting in my gf having to get another room at 12midnight. What a scam. I wish I had read some of the reviews prior as this is their MOD by scamming people for more money on a regular basis.
The Manager Roger was a terrible and rude person. Another guest and I waited at the front desk around 7PM on 7/21, 2024, but no one was there. 15 minutes later, Roger came with a black face. It seems he had a bad night. I told him we had been waiting long time and he should at least leave a note, saying "We will be back soon." Instead of apologizing, he said, "if you are not happy, go somewhere else." I was shocked and told him "No." He then gave me back my credit card and driver's license and said, " I am not checking you in. That's it. I am cancelling your reservation." Can anyone imaging this could happen? Even before I left, He came back and told me the waiting was 13 minutes according to CCTV. I said even we waited for a short time, he should apologize, not getting angry and refuse to check in a guest because he complained. I hope Choice Hotel can review the video recording and take action. I also wonder if race is an issue since I am Asian American.