酒店回复: Dear Hongwei, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Irving – DFW Airport South. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issue regarding the shuttle service, but please take note that the location offers a free shuttle to Dallas/Fort Worth International Airport. The hours are 6 AM to 10 PM upon request. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,ErikaRed Roof Management RediResponse Specialist
酒店回复: Dear Shaquana, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Irving – DFW Airport South. I am saddened to read that your stay fell short due to the condition of the room you described. Feedback from our guests is always welcomed at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans permits.Sincerely, VeroniqueRed Roof Management RediResponse Specialist
房间很棒
靠近机场，开车过去几分钟。就是一个普通的汽车旅馆。房间没有拖鞋和洗漱用品，甚至没有厚被子只有被单得开空调。从外面的楼梯就可以直接进入客房区域，没什么安全感。旅馆门口有7-11超市和海鲜餐吧营业到凌晨。
很普通的一个类似Motel的酒店。
位置好 近机场
他们不愿意打扫房间，空调坏了，也不愿意帮我们换一个更好的房间，或者至少换一个空调好的房间。
糟糕的经历。
千万别预订这家酒店，千万别。
彻底失望
总的来说，这是我去达拉斯最喜欢的酒店之一，它的服务发生了很大的变化，在这种情况下，服务非常糟糕，他们已经收取了到酒店的接送费用，反之亦然，他们应该指出最糟糕的是当我联系时他们让我打电话给司机，因为我的电话是国际电话，他在我到达后 40 分钟内给了我他的电话号码，我不得不打电话给他，这家酒店的服务很糟糕
我预订这家酒店主要是因为他们提供机场接送服务，但他们没有派人过来。有点吵，根本睡不着。非常失望！
机场班车是免费的，但单程10美元，所以我付了20美元往返。当我第一次听到这个消息时，我很困惑，因为它与网站上的信息不同，但考虑到我要乘坐出租车，我认为这样就可以了，因为他们会来接我并在时间接我我想要。
不能否认设施比较旧，但是有冰箱和微波炉，附近还有7-11和沃尔玛，非常方便。麦当劳和赛百味也在附近，所以我计划在达拉斯转机时再次使用它。
接我的时候，还有同名的北方酒店的班车，差点就搞错了。
价格便宜，交通方便。
这房间太恶心了。我没睡觉，就坐在桌子上。直到退房
还好