酒店回复: Thank you for bringing this matter to our attention. Please accept our sincerest apologies for the unacceptable shortcoming you experienced, as this is far from the level of care and attention to detail we pride ourselves on at Fairmont Copley Plaza. We deeply regret the discomfort this caused, especially after a long day of travel. Your comments have been shared with our housekeeping leadership team to ensure this is addressed immediately. We hope you might allow us the opportunity to restore your confidence in us on a future visit.

酒店回复: 感谢您抽出宝贵时间分享您的反馈。我们的酒店是一座历史悠久的地标建筑，虽然看起来像是位于不同的侧楼，但所有客房均位于同一栋建筑内。对于您对电梯和服务的印象未能达到我们力求提供的卓越水平，我们深感抱歉。我们会将您的意见与我们的团队分享，以便我们不断提升宾客体验。我们珍视您对费尔蒙的忠诚，并真诚希望有机会再次欢迎您，让您享受到更能体现费尔蒙科普利广场酒店传统与热情好客的住宿体验。

酒店回复: Thank you for sharing your impressions of your recent stay. We are delighted you enjoyed the charm of our historic lobby and restaurant, as well as our central location and attentive service. While our guest rooms reflect the character of a century-old landmark, we appreciate your feedback regarding the layout and dining experience. We hope to welcome you again for another memorable visit to Boston.

酒店回复: Thank you for taking the time to share your thoughts. We are pleased to know you enjoyed our central location and appreciated the breakfast experience. Your feedback regarding value is important to us, and we will be sure to keep it in mind. We look forward to welcoming you back for another stay in Boston.

酒店回复: Thank you for your kind review. We are delighted to know you enjoyed our unrivaled location in Boston’s historic Back Bay, just steps from the Boston Public Library and Copley Square. It is always a pleasure to hear when our setting enhances our guests’ experience of the city. We look forward to welcoming you back to Fairmont Copley Plaza for another memorable stay.