酒店回复: Thank you for taking the time to share your feedback. I am truly sorry to learn about the multiple issues you experienced during your stay.Please accept our sincere apologies regarding the leaking shower and sink. It is particularly concerning to read that despite your calls and the note left in the room, no effective action was taken. This is not the level of responsiveness or care we aim to provide, and I deeply regret the inconvenience this caused you. Your comments have been immediately shared with our Engineering and Front Office teams for review and corrective action.I am also sorry if your interaction with the reception team felt dismissive. Regardless of language barriers, you should always feel listened to and supported. We will reinforce with our team the importance of clear communication and attentive follow-up.Regarding breakfast, we regret that it did not meet your expectations, especially considering the price point. While we do not systematically offer a live cooking station, please note that cooked eggs are available upon request, and our team would have been pleased to prepare them for you. We also take your comment concerning the temperature of the dishes very seriously and have shared it with our Food & Beverage team for immediate review and improvement.While we are pleased that you appreciated our beachfront location, we are truly sorry that the remainder of your experience left such a negative impression. This is certainly not the standard we strive to deliver.We appreciate your honest feedback, as it allows us to improve, and we sincerely hope to have the opportunity to restore your confidence in us in the future.Kind regards,Fleury CourtinGeneral Manager

酒店回复: Thank you for taking the time to share your feedback and for your overall positive comments regarding your stay.We are sorry to hear that you experienced disturbing clanging and knocking sounds while staying on the 4th floor. The noise you mention is related to renovation works currently taking place in another hotel within the same building structure. As the works progress, the location of the activity changes, which may explain why you did not experience the same disturbance during your previous stay on the 6th floor. We fully understand how inconvenient this can be and sincerely apologize for the disruption.Regarding the €100 deposit, please allow us to clarify that this amount is a standard pre-authorization taken at check-in to cover any potential incidental charges during the stay. It is not an additional charge and is automatically released or refunded at check-out once the final bill is settled and no extras are pending. This procedure is common practice in many international hotels, though policies may vary from one property to another.We truly appreciate your understanding and your valuable feedback. We hope to have the pleasure of welcoming you again for an even more comfortable experience.Kind regards,Fleury CourtinGeneral Manager

酒店回复: Thank you for your feedback. We are truly sorry for the disturbance caused by the construction noise at 9:00 AM each morning. While the works are being carried out by another hotel within the same building and are not directly managed by us, we fully understand how disruptive this was to your rest.We are especially concerned by your experience with our Front Desk response. This is not the level of service or courtesy we aim to provide, and we sincerely apologize if you felt dismissed.Your comments have been shared with management, as clear communication and guest comfort must always remain our priority.Kind regardsFleury CourtinGeneral Manager

酒店回复: Thank you very much for sharing your feedback. We are delighted to read that you had an overall enjoyable stay.However, we are truly sorry and concerned to learn about the unexpected incident when someone opened your door while you were resting with your children. Please accept our sincere apologies for this disturbance. Even if the room had already been serviced, your privacy and security should never be compromised. We are currently reviewing this matter with our housekeeping team to ensure that proper procedures are strictly followed.We appreciate your balanced feedback and are pleased that, overall, your stay was satisfactory. We hope to have the opportunity to welcome you again for an even smoother and more comfortable experience.Kind regards,Fleury CourtinGeneral Manager