酒店回复: Dear Lili, Thank you for taking the time to share your experience with us. We would like to sincerely apologize that our hotel failed to meet your expectations. We take pride in taking care of all of our guests and doing all that we can to ensure they enjoy their stay. Unfortunately, we fell short of this with your stay, and for that I am truly sorry. We are an older property, but we are working dilligently on ensuring our entire property, from the rooms to the pool, are well taken care of and offer guest a home away from home. We have a new housekeeping team focused on ensuring the rooms are cleaned thoroughly and ready for the next guest. We do hope despite a not so pleasant stay previously, that you are willing to give our property another try in the future. We would love the opportunity to host you again, this time hopefully exceeding any and all expectations you have. Sincerely, Christine, General Manager
酒店回复: Dear Pnieho, I want to thank you for taking the time to review our hotel property after your most recent stay. We appreciate your feedback and want to assure you it is being taken very seriously. I am so happy to hear you enjoyed our general location, pool, and found the bedding in your room to be comfortable. A good night’s sleep is a must while enjoying a well-earned, relaxing vacation. We are aware our property is on the older side, but I am thrilled you still enjoyed your stay. Sincerely, Christine, General Manager
酒店回复: Dear Mfonta, Thank you for the amazing review! It brings me such joy knowing you enjoyed your stay with us, and that I made the perfect spot for you to relax on your way to seeing the Grand Canyon. We very much hope you’ll come visit us again soon! Sincerely, Christine, General Manager
酒店回复: Dear Emaris, I would like to thank you so much for the amazing score and positive feedback on your recent stay with us. It is fantastic to hear that you enjoyed our hotel property, particularly our pool area, during your stay. Please come see us again soon, we would love to host you and your family on your next adventure down to Palm Springs. Sincerely, Christine, General Manager
酒店回复: Dear VPalm, Thank you for taking the time to share your experience and review our property. I am thrilled to hear that our hotel staff was able to accommodate your room request. We pride ourselves on taking care of our guests, and hearing that was evident during your stay is such a joy. We hope you come to join us again and perhaps try out a pool view room. Sincerely, Christine the General Manager
因为我妻子身体不适，我们没能入住，只好回家了。
请问能退款吗？
2019年来过一次，这次第二次来，依然选择了这里，几年过去酒店显得有点老旧
继续前行！！！！老旧的汽车旅馆，甚至只是老旧、肮脏、吵闹，两晚之间没有打扫卫生，垃圾也没有倒空。游泳池的人很少，家人在大声播放音乐。 房间里没有饮水机或水。有问题的自来水。 这家汽车旅馆一定有过它的辉煌岁月，但它们非常过时了。 唯一的优点是床上用品。
虽然酒店已经很旧了，并且在某些区域进行了一些翻新，但它提供了非常好的睡眠舒适度、一个很棒的大游泳池以及非常好的位置
棕榈泉的绝佳选择，价格实惠，位置优越！酒店很干净，就是网速慢。工作人员很友好，总是帮助我们满足我们的需要。这个地方最好的一点是相对于棕榈泉市中心的位置。附近有许多餐馆和旅游景点。
虽然距离大峡谷只有一个小时左右的路程，但在棕榈泉温德姆酒店的住宿体验还是非常满意的
房间又破又脏，我怀疑有臭虫（床单上有污渍+床上有一只野兽）。我是单身女性，没有安全感，睡觉的时候把椅子放在门后挡住把手……
我喜欢这一天，感觉非常平静，它的游泳池和区域非常适合与孩子和家人共度时光和享受
地毯太脏了，应该多注意清洁。床底下有很多灰尘和污垢。普通的浴室。房间里没有像其他地方那样的镜子，只有浴室里的一面。
满足房间要求。泳池的景色会更好，但声音也可能更大。