酒店回复: Thank you for sharing your experience, and I’m truly sorry for the inconvenience you faced. It’s unacceptable that your reservation wasn’t honored as expected, especially when traveling with family. I understand the frustration and added expense of having to find alternative accommodations late in the evening. Please reach out to us directly so we can review this situation and discuss how we can make it right. Your feedback is valuable, and we apologize sincerely for this experience.
酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the numerous issues you encountered during your stay. We understand how the malfunctioning window shade, missing towels, desk lamp without a shade, and the light fixture problem affected your comfort. We're sorry that the maintenance visits took longer than expected and interfered with your evening plans.We also regret the inconvenience caused by the noisy toilet and mini-fridge, as well as the absence of an ice machine. Your comments about the ice service and the communication difficulties regarding your room change are valuable to us. We strive to provide a seamless and comfortable experience for all our guests, and it's clear we fell short during your stay.Please know that we are addressing these concerns with our team to prevent similar issues in the future. We appreciate your feedback, as it helps us improve our services. We hope you might consider giving us another chance to provide you with a better experience in the future.
2.0分
其他
原文
翻译提供方：Google
在那里工作的每个人都心不在焉。
不会再住那里了。
展开
酒店回复: Thank you for providing feedback about your stay. I am sorry that we did not meet your expectation. I will follow up with our staff
5.0分
情侣出游
原文
翻译提供方：Google
A+++ 非常干净，新开的漂亮房间和漂亮的酒店
展开
酒店回复: Thank you for taking the time to provide feedback about you stay. If there is anything that we can do for you please let us know.
2.0分
家庭亲子
原文
翻译提供方：Google
预订了一张特大号床，但房间里有两张大号床
展开
酒店回复: Thank you for your feedback. I am sorry for the trouble that you had with your reservation.
4.0分
情侣出游
原文
翻译提供方：Google
房间很好，但浴室很脏。座位上有尿迹。泳池是绿色的
展开
酒店回复: I’m sorry to hear about the cleanliness issues you experienced. This is not the standard we strive for. I’ll address the bathroom and pool concerns with our team to ensure they are properly cleaned and maintained. Thank you for bringing this to our attention, and I hope we can provide a better experience on your next visit.
5.0分
其他
原文
翻译提供方：Google
非常好的选择。
展开
酒店回复: Thank you for taking the time to provide feedback about your stay. If there is anything else that we can do for you please let us know
服务好，干净
这家酒店住起来感觉很不方便：房间里没有放衣服的抽屉，没有衣柜，也没有清洁服务（除非提前一天提出要求）。整整八天我都只能把东西摊在行李箱里。我不确定我是否还会再来住。
房间机器人可用
真是糟糕透了。我预订了一间带两张大床的房间。晚上10:30到达时，他们告诉我只有一间带特大床的房间。因为我带着两个十几岁的女儿，所以这间房不行。我不得不预订一间每晚500美元的贝斯特韦斯特酒店。我气死了。
房间墙纸多处剥落，墙壁裂缝——走廊里弥漫着一股难闻的气味！淋浴窗、床和枕头上都发霉了，这绝对不符合万豪的标准。
入住时，我发现房间有一扇窗帘无法正常使用，而且没有安装到位，无法拉下来遮挡阳光。此外，浴室里只有一套毛巾，台灯没有灯罩，床头的灯架也坏了。最终，我不得不更换整个灯具。
维修人员不会说英语，为了解决问题，他总共来过房间三次。维修耗时超过一个小时，打乱了我当晚的计划。
那天晚上，马桶水流声很大，迷你冰箱也非常吵。
酒店没有制冰机。工作人员用密封袋从厨房拿了冰块给我。
对于我入住第二晚换房间的要求，工作人员沟通不畅。
总而言之，这次体验绝对不好，我不会再住这里了。我打算穿过停车场去Element酒店。
在那里工作的每个人都心不在焉。
不会再住那里了。
A+++ 非常干净，新开的漂亮房间和漂亮的酒店
预订了一张特大号床，但房间里有两张大号床
房间很好，但浴室很脏。座位上有尿迹。泳池是绿色的
非常好的选择。