Beds and room were clean and comfortable. Window unit AC worked like a charm. Wi-Fi slow but manageable.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ San Antonio Downtown - Riverwalk. We are happy to hear that you found your room clean and comfortable, and the air conditioning satisfactory. We apologize for the inconvenience caused by the slow Wi-Fi.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
3.0分
其他
We enjoyed the location but the rooms were outdated, ceiling had mold stains and the carpet felt 1000yrs old
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ San Antonio Downtown - Riverwalk. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the ceiling and the condition of the carpet. Still, we are glad that you enjoyed the location. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,ReysheRed Roof Management RediResponse Specialist
5.0分
其他
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Great Hotel Close to Downtown
Hotel staff was very friendly. The room was clean and comfortable. We loved how it was conveniently located to all the attractions in downtown San Antonio. We would definitely stay again.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof PLUS+ San Antonio Downtown - Riverwalk. We're absolutely thrilled to know you enjoyed your stay! It's wonderful to hear that our staff's friendliness and the comfort of your room stood out to you. We’re also glad our central location added to your experience in San Antonio.We aim to provide you with an exceptional experience at Red Roof. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,HannahRed Roof Management RediResponse Specialist
5.0分
其他
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Parking was easy, just disappointed that we had to pay extra for parking as guest of the hotel. It was in a walking distance of what we wanted to do. The local staff was friendly. The coffee maker in the room wasn't the best, it leaked, but we managed and they always had coffee downstairs.
I do wish that there was a refrigerator in the room. The drink machines were TOO EXPENSIVE. That was my main complant.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof PLUS+ San Antonio Downtown - Riverwalk. We're pleased the parking was convenient for your plans and that you found our local staff friendly. We apologize for the issues with the coffee maker and the extra charge for parking. We're sorry to hear about your disappointment regarding the lack of refrigerator in your room. Upon reviewing our records, it appears that you reserved a 2 Full Beds Smoke Free, and this specific category does not offer those features. For a stay with the amenities you desire, we suggest opting for a Deluxe 2 Full Beds Smoke Free on your next visit.We are reviewing these aspects to ensure a better guest experience. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
5.0分
其他
Bed sheets were dirty but were changed upon request. Room itself was ok. AC was awesome! Location is great!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn & Suites Carrollton, GA–West Georgia. We appreciate you taking the time to share your experience. I am very sorry to hear about the initial issue with the bed sheets, but glad our team was able to resolve it promptly. It's great to know you enjoyed the room, the AC, and our location. We hope to provide a consistently excellent experience in the future.Red Roof remains steadfastly committed to providing exemplary hospitality services and expresses assurance that our offerings will surpass your expectations during your next accommodation experience.Sincerely,JohnRed Roof Management RediResponse Specialist
酒店完美
价格合适
附近环境也不错
离机场也近
不错的选择
我去了休斯顿太空中心
fatanstic
可以带孩子们去看看
服务还不错，WIFI也很流畅，设施有点陈留，有小蚂蚁爬行
价格便宜 服务也很好 值得推荐
太烂了，简直是垃圾堆！千万别把钱和时间浪费在这里。服务态度极差，所有的一切都糟糕透顶。
挺好的
Beds and room were clean and comfortable. Window unit AC worked like a charm. Wi-Fi slow but manageable.
We enjoyed the location but the rooms were outdated, ceiling had mold stains and the carpet felt 1000yrs old
Great Hotel Close to Downtown
Hotel staff was very friendly. The room was clean and comfortable. We loved how it was conveniently located to all the attractions in downtown San Antonio. We would definitely stay again.
Parking was easy, just disappointed that we had to pay extra for parking as guest of the hotel. It was in a walking distance of what we wanted to do. The local staff was friendly. The coffee maker in the room wasn't the best, it leaked, but we managed and they always had coffee downstairs.
I do wish that there was a refrigerator in the room. The drink machines were TOO EXPENSIVE. That was my main complant.
Bed sheets were dirty but were changed upon request. Room itself was ok. AC was awesome! Location is great!