酒店回复: Estimado huésped:Gracias por tomarse el tiempo para compartir sus comentarios tras su estancia en el Red Roof PLUS+ San Antonio Downtown - Riverwalk. Nos alegra saber que la habitación le resultó cómoda y que apreció la ubicación céntrica del hotel y el ambiente en general. Nos decepciona leer sus comentarios; sin embargo, tememos que pueda confundir nuestra ubicación con otra, ya que nuestro hotel no ofrece desayuno y el estacionamiento tiene una tarifa de $15 por día más impuestos.En Red Roof, nuestro objetivo es brindarle una experiencia excepcional. Nos encantaría tener otra oportunidad para brindarle una mejor experiencia la próxima vez que visite la ciudad.Atentamente,HannahGerencia de Red RoofEspecialista en RediResponse
5.0分
家庭亲子
原文
翻译提供方:Google
我喜欢他们没有固定的咖啡供应时间,想什么时候喝都可以✌
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof PLUS+ San Antonio Downtown - Riverwalk. It's wonderful to hear that you appreciated the 24-hour coffee availability. We aim to provide conveniences that enhance our guests' experiences. We are so glad that this particular amenity suited your needs and added value to your stay with us.We aim to provide you with an exceptional experience at Red Roof. We would love to see you again, should your travels bring you back to our area.Sincerely,HannahRed Roof Management RediResponse Specialist
5.0分
其他
展开
The Red Roof Inn Plus was an excellent choice for me. My room was spacious with air conditioning, a comfortable bed, a desk, a microwave, refrigerator, coffee maker, ironing board, blow dryer and great lighting. There is also a pool. There were plenty of outlets for electronics. Great area, very walkable, close to the Alamodome, the Riverwalk, resturants, shopping. This hotel is centrally located, and pet friendly!! Its right on a bus line also.No hotel resturant, but they do have plenty of vending machines with microwavable food, drinks, snacks etc. They offer food service delivery though limited. They do have self service coffee station in the lobby that is available 24 hours. The staff was very friendly and helpful. As a solo woman traveler, I felt safe in the area, and would definitely stay there again.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ San Antonio Downtown - Riverwalk. We are thrilled to hear that you found our accommodations to be an excellent choice and appreciated the spaciousness and amenities in the room. It's wonderful that you felt safe and enjoyed our central location, proximity to attractions and pet-friendly environment. We’re also glad you found our staff friendly and helpful.We hope to continue to provide great experiences for you. Thank you again for your kind words. Red Roof and I would love to provide you with another comfortable stay in the future.Sincerely,DevineRed Roof ManagementRediResponse Specialist
3.0分
其他
The room was nice, the staff was honestly so rude to us. And then the fire alarm went off the whole night it was the worst couldn’t even rest.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ San Antonio Downtown - Riverwalk. It is great to hear that you liked your room. However, we are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible condition of the fire alarm and your interaction with our staff. We will be sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We appreciate you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
5.0分
商务出差
The room is clean and comfortable. And the hotel is pet friendly. The barbeque near the hotel is good too.
展开
酒店回复: Dear Esteemed Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ San Antonio Downtown - Riverwalk. It’s wonderful to hear that you found your room clean and comfortable. We’re also delighted that you appreciated our pet-friendly policy and enjoyed the nearby barbecue. Your positive feedback is greatly valued.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,AnnRed Roof ManagementRediResponse Specialist
5.0分
其他
展开
A/C wasn’t on but the room was very comfortable. We turned on the A/C the next morning and we were very comfortable. Parking was great just wish we didn’t have to pay daily just to park our car.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ San Antonio Downtown - Riverwalk. We're glad to hear you found the room comfortable and that the air-conditioning unit worked well for you the next morning. We also acknowledge the situation you may have observed with the parking. We value your comments.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,DevineRed Roof ManagementRediResponse Specialist
酒店完美
价格合适
附近环境也不错
离机场也近
不错的选择
我去了休斯顿太空中心
fatanstic
可以带孩子们去看看
服务还不错,WIFI也很流畅,设施有点陈留,有小蚂蚁爬行
价格便宜 服务也很好 值得推荐
他们的网站上说早上6点到下午1点提前入住需要支付25美元的费用。因为网站上只提到下午1点之前可以提前入住,所以我希望下午2点入住的请求能够成功。我的房间确实有空房,但需要支付25美元的提前入住费。考虑到他们自己的网站上只提到下午1点之前可以提前入住,我觉得询问是否可以提前入住并不算过分。结果,下午4点正式开始办理入住时,我排起了长队。既然酒店客满,而且网站上也没有提到下午1点之后需要付费,为什么不允许提前入住呢?这太具有误导性,也太不合理了。我的房间明明有空房,而我只是在下午1点提前入住时间结束后才提出入住请求,这简直是吹毛求疵。
我还听到有人在夜里不停地大喊大叫,说前门打不开。我以为是喝醉的客人,结果发现是前台的夜班员工。她人挺好的,但我感觉很奇怪,她穿着睡裤(很不专业),而且不走到门口举个牌子说门坏了,或者至少用嘴型说一下,反而大声喊叫。这让人感觉像住在廉价汽车旅馆里。
酒店不提供早餐,但有咖啡。
酒店旁边就有一座天桥,可以停车,费用3-5美元,但天黑后就比较阴暗了。我花了15美元外加税停在了酒店的停车场。步行即可到达阿拉莫巨蛋体育馆、阿拉莫遗址和河滨步道。
房间很舒适,酒店也不错,位置也很好。
让我不满意的是,酒店介绍里说提供免费停车和早餐,但到了酒店才发现并非如此。
我喜欢他们没有固定的咖啡供应时间,想什么时候喝都可以✌
The Red Roof Inn Plus was an excellent choice for me. My room was spacious with air conditioning, a comfortable bed, a desk, a microwave, refrigerator, coffee maker, ironing board, blow dryer and great lighting. There is also a pool. There were plenty of outlets for electronics. Great area, very walkable, close to the Alamodome, the Riverwalk, resturants, shopping. This hotel is centrally located, and pet friendly!! Its right on a bus line also.No hotel resturant, but they do have plenty of vending machines with microwavable food, drinks, snacks etc. They offer food service delivery though limited. They do have self service coffee station in the lobby that is available 24 hours. The staff was very friendly and helpful. As a solo woman traveler, I felt safe in the area, and would definitely stay there again.
The room was nice, the staff was honestly so rude to us. And then the fire alarm went off the whole night it was the worst couldn’t even rest.
The room is clean and comfortable. And the hotel is pet friendly. The barbeque near the hotel is good too.
A/C wasn’t on but the room was very comfortable. We turned on the A/C the next morning and we were very comfortable. Parking was great just wish we didn’t have to pay daily just to park our car.