酒店回复: Chère Sylvie,Merci d'avoir pris le temps de partager votre avis sur votre expérience au Red Roof Inn de Winchester, en Virginie. Nous vous remercions sincèrement et sommes ravis que vous ayez passé un excellent séjour parmi nous. Nous sommes ravis d'apprendre que vous avez trouvé l'établissement très propre et proche de certaines attractions de la région.Nous espérons continuer à vous offrir d'excellentes expériences. Merci encore d'avoir partagé votre expérience avec nous. Au plaisir de vous revoir si vos voyages vous incitent à revenir dans notre région.Cordialement,BoydRed Roof ManagementSpécialiste RediResponse
4.0分
其他
原文
翻译提供方：Google
好的
1.0分
其他
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Shockingly derelict and dirty hotel. Rooms dirty and poorly maintained. Almost all fixtures and appliance broken or missing. Had to ask for a hair dryer, to eventually be handed one ripped from the wall. It didn't work anyway. Staff apathetic, too busy streaming sports on their phone to pay attention to customers. Police called to hotel twice over night for different disturbances. This motel was someplace spend a few hours overnight while traveling. Nothing more.
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酒店回复: Dear Valued Guest, We are sorry to hear your recent experience at the Red Roof Inn Winchester, VA did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,PrincessRed Roof ManagementRediResponse Specialist
3.0分
其他
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The room was great but the roaches are still a problem. I woke up to use the restroom and they were everywhere, and I couldn’t use the coffee maker because it was covered in roach “dirt”. Other than that, the staff were wonderful and I enjoyed my stay.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Winchester, VA. We are pleased to hear that you found the staff wonderful and enjoyed much of your stay. I was saddened to read that your stay fell short of your expectations due to the cockroaches you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be.We aim to provide you with an exceptional experience at Red Roof. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,HannahRed Roof Management RediResponse Specialist
4.0分
其他
Clean, neat room, comfy bed, ac worked great. Would’ve liked a freezer section in the fridge to re-freeze my cooler ice blocks.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Winchester, VA. We are delighted to hear that you found your room clean and neat, and that you enjoyed the comfy bed and effective air conditioning. We appreciate your suggestion regarding a freezer section in the refrigerator.We hope to continue to provide great experiences for you here at Red Roof. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,IshiRed Roof Management RediResponse Specialist
2.0分
其他
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Room Had A Bed and Running Water
Was given a room that the desk had been ripped off the wall. There was no place for the lamp, so there were only the lights by the bed. The fridge, microwave and TV were not working. There were plenty of other rooms available. Still waiting for my refund!
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Winchester, VA. I also regret that the location did not meet your expectations. I'm really sorry to hear about the state of the room you were given. Our aim is to provide a comfortable experience for every guest, and clearly, we fell short during your stay. Please accept our sincerest apologies for the condition of the TV. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,AnnRed Roof ManagementRediResponse Specialist
5.0分
商务出差
It was reasonably priced with everything needed for a good night’s sleep. I didn’t bring my pet, but I was happy to hear that he is welcome too!
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Winchester, VA. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our reasonable priced rooms and pet-friendliness. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
2.0分
其他
Front desk appeared unfamiliar with check in process. Stated "Dont worry about us double charging you. We will just fix it later" and then didnt.
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酒店回复: Dear Valued Guest,Thank you for your recent review of your stay at the Red Roof Inn Winchester, VA. We sincerely apologize for the issues you experienced during your check-in process. It is unacceptable that our front desk staff demonstrated unfamiliarity with the process and made unsettling comments regarding potential double charges. We regret that the issue was not resolved promptly as promised. Please note that I researched your reservation and verified that $81.58 was refunded to your American Express Card ending in 1008 on July 26, 2025. Your feedback is being taken seriously and we will address this with our team to ensure such errors are not repeated. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MatthewRed Roof Management RediResponse Specialist
5.0分
家庭亲子
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Choose it because we read it had been renovated recently and we prefer the option of parking our truck right outside our room. Easily met those expectations. Saw reviews in the past about bed bugs but we saw no evidence of bugs in the two bottom floor rooms we rented. Hot coffee was available in the lobby and yogurt in the morning. Very affordable and clean rooms. Courteous staff. Thumbs up.
房间还不错，地板不错。浴室和浴缸可以更干净一些。我们刚到的时候房间有异味，不过把门打开一会儿后味道就好多了。
它完全满足了我们的需求，地方很干净，距离一切都很近。
好的
Shockingly derelict and dirty hotel. Rooms dirty and poorly maintained. Almost all fixtures and appliance broken or missing. Had to ask for a hair dryer, to eventually be handed one ripped from the wall. It didn't work anyway. Staff apathetic, too busy streaming sports on their phone to pay attention to customers. Police called to hotel twice over night for different disturbances. This motel was someplace spend a few hours overnight while traveling. Nothing more.
The room was great but the roaches are still a problem. I woke up to use the restroom and they were everywhere, and I couldn’t use the coffee maker because it was covered in roach “dirt”. Other than that, the staff were wonderful and I enjoyed my stay.
Clean, neat room, comfy bed, ac worked great. Would’ve liked a freezer section in the fridge to re-freeze my cooler ice blocks.
Room Had A Bed and Running Water
Was given a room that the desk had been ripped off the wall. There was no place for the lamp, so there were only the lights by the bed. The fridge, microwave and TV were not working. There were plenty of other rooms available. Still waiting for my refund!
It was reasonably priced with everything needed for a good night’s sleep. I didn’t bring my pet, but I was happy to hear that he is welcome too!
Front desk appeared unfamiliar with check in process. Stated "Dont worry about us double charging you. We will just fix it later" and then didnt.
Choose it because we read it had been renovated recently and we prefer the option of parking our truck right outside our room. Easily met those expectations. Saw reviews in the past about bed bugs but we saw no evidence of bugs in the two bottom floor rooms we rented. Hot coffee was available in the lobby and yogurt in the morning. Very affordable and clean rooms. Courteous staff. Thumbs up.