酒店回复: Hi Marina, We are so sorry for the experience you had during your stay with us. In regards to the heating - being a historic building we are limited to two options, heating or cooling. Being in the height of summer we are currently providing cooling and typically never have issue with the rooms being too cold - this issue may arise only on the very rare occurrence the temperature outside drops down below 50 during the summer months. Regardless, this does not excuse the service you received from the receptionist - again we apologize. In the event you experience the room becoming too cold we have various solutions available to achieve the desired room temperature. Best, The Selina Chicago Team
酒店回复: John, we are very sorry for the conditions you experienced during your stay. This is not at all the experience we work to deliver and all of your comments have been passed on to the appropriate team member to address. We would appreciate the opportunity to discuss further and find a way to rectify this for you. Best, The Selina Chicago Team
酒店回复: Hi Satefano, We apologize for you experience at Selina Chicago and regret we were not able to deliver quality that met both your and our expectations. We appreciate your feedback as this is how we continue to improve. We will be sure to pass specific comments along to the appropriate people to insure we can address them. Best, The Selina Chicago Team Thanks & Regards,
酒店回复: Monica, We apologize for the experience you had while staying with us in Chicago. The quality of your room is certainly below our standards and is being addressed immediately. In regards to in room cleaning service during your stay - over the weekends we are able to provide housekeeping service upon request only, if you ever have any needs just stop by the desk and we will get them taken care of. Best, The Selina Chicago Team
酒店回复: Hi Ross, Thank you for this review. We appreciate this feedback as it is essential in helping us develop our location into one that delivers that special stay we strive to provide. We hope to see you again! Best, The Selina Chicago Team
We booked the hotel because of its location in the city and the advertised amenities for mobile workspace as we’d have to login periodically on vacation. The decor in the lobby was awesome but unfortunately that’s where it ended. The staff was friendly. The rooms were in disrepair - no hot water for 2 days, water damage on the ceiling, lightbulbs missing, and duct tape in various places holding things together. Although the staff was friendly, there was a general lack of care and no on site leadership. The hotel pushes you to download an app for interface - none of the features work. The phone number is disconnected, and the chat feature is disabled. Would not recommend staying at a Selina property given our experience here.
2.0分
独自旅行
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This property's poor scores and negative reviews are justified. During my visit on a weekend, I encountered issues upon entering. While the staff, especially the Asian gentleman at the front desk, were hospitable, the overall atmosphere was lacking smiles from guests. My room had a mildew smell, noisy AC, outdated decor, and dirty carpet. I received a room change to a slightly better one, but it still had most of the same issues. Additionally, there was no housekeeping or fridge in the room, despite being a standard private room rate. Unless moved to a renovated room, I won't return.
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酒店回复: Hi there, Thank you for taking the time to provide feedback regarding your stay with us, we apologize for the quality of the experience you received but appreciate these issues being brought to our attention. Our goal is to only add to our Guests trip, never detract - the issues you mentioned are absolutely below our standards and we will be looking into your room to immediately correct them. Best, The Selina Chicago Team
1.0分
商务出差
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I expected old, run down, and no extras based on the price I booked it for, but this was worse. Number 1, the AC not working would’ve been better, it actually blew hot air. So when I got into the room the thermostat said 80. After turning the ac on, and lowering the temp I waited for it to cool down. Couple minutes later I checked and the thermostat was up to 82. I check the vents and it’s actually blowing hot air. I ended up turning the ac off, putting a roll of toilet paper to keep the window up a little. Ambien was the only reason I was able to sleep.
1.0分
家庭亲子
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What a total dissapointment. Right now, we are waiting for some from the front desk to show up to collect our luggage from the storage room, as well as other guests too to be attended. Long wait, but no one at the front desk. We had no cleaning service for the 2 nights that we stayed, slippery bathtubs, so it´s no safe for elder guests and my room had a permanent water dripping sound from the air conditioning system. No nice smiles at the front desk. Never coming back.
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酒店回复: Hi Oscar, We apologize for you experience at Selina Chicago and regret we were not able to deliver quality that met both your and our expectations. We appreciate your feedback as this is how we continue to improve. We will be sure to pass specific comments along to the appropriate people to insure we can address them. Best, The Selina Chicago Team Thanks & Regards,
房间里的暖气不工作，我们向他们抱怨，当我们以糟糕的举止去找吃饱的人时，他告诉我们它只在冬季可用。他没有向我们提供任何解决方案。便利设施几乎不存在，他们向我们收取 35 美元的“体验”费用，但这还不够供暖。房间的窗户也没有关上，在11楼，有飓风。我不推荐这家酒店。糟糕的接待员待遇。
垃圾，垃圾，垃圾。这家酒店很脏，简直糟透了。远离。房间超级脏，设计很差。没有普通的便利设施，例如水杯。你是一个人。当我们在等电梯的时候，我们无意中听到一对刚刚入住的夫妇抱怨他们的房间有人住。这个地方绝对是垃圾。真的很后悔这次预订。
我们的代理机构预订了这家酒店，冒充四星级酒店，但实际上它是一家位于壮丽一英里尽头的三星级酒店。游览城市很方便，但距离环路（城市中心区域）肯定很远。该结构看起来很脏，维护不善，房间很旧。友好而乐于助人的工作人员给我们打扫了两次房间并整理了床铺。注意：毛巾不每日更换。我仅推荐此酒店用于短期住宿且预算有限，
首先他们给了我们一个房间，床几乎有1米高，家具坏了，窗户非常脏，我们的玻璃上有紧急楼梯。淋浴水龙头不好用，浴缸要很长时间才能排水，所以你洗澡脚上都是脏水。房间每天都没有打扫……我们是下午6点到的，游览完城市，床很舒服。被撤消了，房间没有打扫。我们要求这样做，他们告诉我们不能这样做，因为没有工作人员。那天我们不得不换房间。前台工作人员非常粗鲁，他们不准备为酒店服务。在公共厨房里，我们看到一名乘客把狗的碗倒进水槽里，而且没有清洗。炉子不工作。这座建筑总体来说品味很差，有一些废弃的区域看起来像德古拉的房子。没有什么推荐的...最好忘记这次经历。
酒店位置优越，但需要翻新/现代化。共同工作空间和大堂漂亮而现代，但它们不反映房间。床很干净，但房间地毯有点脏。浴室很旧，但水压很好。总的来说符合参观市中心的条件，但无论如何都不是特别的。
这个地方不是酒店。他们做虚假广告，但这是一家旅馆（不是很好，城里有更好的旅馆）。抵达后，我们发现没有空调，外面是 80 度，这意味着大楼非常热。到达我们的房间后，我们发现它非常平庸。床很干净但除此之外房间感觉很恶心。每个表面都有一层层的污垢，浴室看起来好像没有打扫过，我们的窗户也打不开。地毯不适合房间，墙纸正在剥落。我们的墙上有一块巨大的补丁，看起来好像被剪掉了然后被盖住了。对于您支付的价格，您会希望得到更好的。如果您想体验旅馆，城里有更好的选择。但这个地方不应被视为酒店。
We booked the hotel because of its location in the city and the advertised amenities for mobile workspace as we’d have to login periodically on vacation. The decor in the lobby was awesome but unfortunately that’s where it ended. The staff was friendly. The rooms were in disrepair - no hot water for 2 days, water damage on the ceiling, lightbulbs missing, and duct tape in various places holding things together. Although the staff was friendly, there was a general lack of care and no on site leadership. The hotel pushes you to download an app for interface - none of the features work. The phone number is disconnected, and the chat feature is disabled. Would not recommend staying at a Selina property given our experience here.
This property's poor scores and negative reviews are justified. During my visit on a weekend, I encountered issues upon entering. While the staff, especially the Asian gentleman at the front desk, were hospitable, the overall atmosphere was lacking smiles from guests. My room had a mildew smell, noisy AC, outdated decor, and dirty carpet. I received a room change to a slightly better one, but it still had most of the same issues. Additionally, there was no housekeeping or fridge in the room, despite being a standard private room rate. Unless moved to a renovated room, I won't return.
I expected old, run down, and no extras based on the price I booked it for, but this was worse. Number 1, the AC not working would’ve been better, it actually blew hot air. So when I got into the room the thermostat said 80. After turning the ac on, and lowering the temp I waited for it to cool down. Couple minutes later I checked and the thermostat was up to 82. I check the vents and it’s actually blowing hot air. I ended up turning the ac off, putting a roll of toilet paper to keep the window up a little. Ambien was the only reason I was able to sleep.
What a total dissapointment. Right now, we are waiting for some from the front desk to show up to collect our luggage from the storage room, as well as other guests too to be attended. Long wait, but no one at the front desk. We had no cleaning service for the 2 nights that we stayed, slippery bathtubs, so it´s no safe for elder guests and my room had a permanent water dripping sound from the air conditioning system. No nice smiles at the front desk. Never coming back.