酒店回复: Dear Robin,Thank you for taking the time to share your feedback.We understand your concerns regarding the room layout and bathroom design. After reviewing your reservation, we’d like to clarify that the ADA-accessible room you stayed in was the exact room type you selected and confirmed at the time of booking through *******, and we placed you in ADA room. These rooms are designed to accommodate guests with accessibility needs and may include features such as open showers and lowered sinks, which can differ from standard room layouts.We also want to note that ADA rooms are often priced lower to ensure accessibility for all guests who need them. Since this was a prepaid third-party reservation, we unfortunately were unable to modify or change the room type due to system limitations with such bookings. Only a manager is authorized to make exceptions in rare cases, and we regret that the timing didn’t allow for further assistance.If you do not require an ADA-accessible room in the future, we recommend booking a standard room, which would allow for individuals in need of ADA rooms to be able to enjoy it. We appreciate your understanding and hope to have the opportunity to better serve you on a future visit.
酒店回复: Dear Guest,Thank you so much for taking the time to share your thoughtful feedback! We’re thrilled to hear that you found the hotel clean, the bed comfortable, and our staff kind and helpful, it means a lot to us.We’re especially glad you enjoyed the elevated breakfast options, including the oatmeal toppings, crustless quiche, and coffee. While we understand the appeal of fresh waffles, we’re delighted to know the other offerings helped make up for their absence.We hope to welcome you back again soon and continue to exceed your expectations!
酒店回复: Dear Guest,Thank you so much for your kind words. We’re thrilled to hear that your stay was comfortable and just what you needed. It’s especially wonderful to know that you enjoyed our breakfast and the service provided by our team.Our breakfast staff takes great pride in creating a welcoming atmosphere each morning, and your recognition of both our weekday and weekend team members truly means a lot. We’ll be sure to pass along your compliments—they’ll be delighted to hear they helped make your stay more enjoyable.We hope to have the pleasure of welcoming you back again soon!
酒店回复: Dear Guest,Thank you for taking the time to leave us such a positive review. We are extremely pleased to hear that you enjoyed our property along with our complimentary breakfast. We look forward to welcoming you again on your next visit to Livonia.
酒店回复: Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your stay, as this does not meet the high standards we strive to maintain for our guests. We are truly sorry for the inconvenience and frustration you may have experienced. Be assured that we take all matters very seriously and will work alongside our front desk team to ensure we work on creating better experiences for all of our guests. We truly value your feedback, as it helps us improve the quality of our services. We hope you will consider giving us another chance in the future. Again, our sincerest apologies for the inconvenience.
酒店回复: Dear Guest,Thank you for taking the time to leave us a review. We are delighted to hear that you liked your stay with us and amenities met your expectations. We hope to welcome you back next time you visit Livonia.
酒店还不错，应该是连锁型的，到处都可以找到。酒店有大桌子方便办公，每天打扫服务不错。就在高速路口，开车到附近都很方便。
住得不错。酒店靠近高速公路，交通便利。工作人员也随时待命。
房间干净，位置很好
我们通过*******预订，酒店给我们安排了一间无障碍客房。浴室就像一个扁平的健身房淋浴间。水流了一地，水槽正对着排水口。由于地上到处都是水，我们不得不铺毛巾。非常滑。水槽和台面都很小。我们问前台是否可以换房间，她拒绝了，因为这是“预付套餐”——3晚。只有经理可以换。我们当时很忙，一直找不到经理。没有夜班经理!!?? 以后不会再住这里了。
酒店干净整洁，床很舒服，工作人员热情周到，乐于助人。早餐比我们通常同等价位的酒店要贵一些。燕麦片、无脆皮蛋奶馅饼和咖啡的配料都很美味，完全弥补了没有新鲜出炉的华夫饼的不足。
住宿很舒适，完全符合我们的要求。早餐总是令人愉快，工作人员总是把所有东西都装好、打扫干净，而且总是用愉快的早安问候每个人！无论是工作日还是周末，他们的优质服务都值得称赞！
太恶心了！如果可以给他们负10星，我一定会！首先，我来这里是为了参加我母亲的葬礼！与酒店的初步接触还不错，没有任何问题。房间和设施每天都打扫得干干净净。
我的问题：
我母亲葬礼后的当天晚上，酒店的火警警报失控地响了两个多小时，他们说是误报，无法关闭警报。警报在凌晨1:30左右响起，一直持续到凌晨3点多。所以，在寒冷的半夜，我们都待在外面，直到他们找到关闭警报的方法。这非常令人不安，被刺耳的火警警报吵醒让我头疼，现在已经持续了20多个小时。
我的第二个问题：
第二天下午，我起床出去吃早餐，告诉他们我想打扫房间。我大约下午2点左右回到酒店，房间仍然没有打扫。我找到客房清洁员，问她能不能打扫一下我们的房间，她说可以。我耐心地等着她，因为我很累，想洗个澡休息一下。她进来后，让经理让我出去，好让她“铺床”。我照做了，没问题。我回到房间，开始洗澡。熬了一整夜，头痛欲裂，我想用热水让自己平静下来。我刚安葬了母亲，凌晨一点被“误报”惊醒，压力山大。舒舒服服地洗了个热水澡后，我打开浴室门，
地理位置优越，非常干净，员工热情周到。
我们原本预订了另一家酒店，但由于这家酒店允许在禁烟区吸烟，我们不得不在午夜换房。我打电话给费尔菲尔德时，他们非常乐于助人，而且彬彬有礼。这家酒店很干净，员工也很友好。每天早上的早餐都很棒。
参加完婚礼后熬夜到凌晨三点多才到酒店。我打电话到前台，想多借几分钟洗澡……因为我们起床晚了，前台没有给出任何理由，尽管周日酒店几乎空无一人。5月18日（周日），那位头发灰白的“老”女士更在意她的私人电话，而我则坐在那里等着，竟然让一个人插队，甚至都不知道我是先到的。非常不专业，也很粗鲁。
非常合适
这家酒店非常棒——我在镇上住了三个晚上，没有遇到任何问题，除了周五晚上有点噪音（有人在停车场大声播放音乐），不过持续时间不长。
房间设施齐全，配备咖啡机、冰箱、微波炉和熨斗。
我没有尝试早餐和泳池，但它们看起来都很棒！
如果您必须去利沃尼亚，这里是个不错的选择。