酒店回复: Hello, So sorry for the misunderstanding. Please accept our apologies. We do strive to provide exceptional service. We look forward to providing perfect accommodations in the future
1.0分
其他
原文
翻译提供方：Google
令人失望
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酒店回复: Hi Stewart,We sincerely apologize for your experience during your stay. We strive to provide exceptional service and when we fall short of that desire we always seek to do better in the future. Thank you for sharing and hopefully you will give us another opportunity to make it right...
5.0分
家庭亲子
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Spotless room along with a courteous staff. If staying again, I would request a room on the side away from the interstate. There was a little road noise but the staff cannot control that any more than the weather. Nice room!
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酒店回复: It's great to hear you enjoyed your stay at Fairfield Inn & Suites Winston-Salem Hanes Mall! We appreciate you taking the time to share your positive experience, especially noting the spotless condition of your room and our courteous staff.We understand your feedback regarding the road noise and appreciate your understanding of factors outside our control. We're glad our recently renovated rooms contributed to a nice experience for you. We look forward to welcoming you back and hope to provide you with an even quieter stay on your next visit.
5.0分
情侣出游
Staff was friendly- especially Jeanette in the dining room! Beds are super comfy with lots of pillow options. Bathrooms are well appointed and clean.
5.0分
其他
The room was perfect and clean and the staff was very welcoming and friendly!
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酒店回复: It's wonderful to hear that you had such a pleasant stay with us! We are so glad you found your room to be perfect and clean, and that our team provided you with welcoming and friendly service.Thank you for your kind feedback. We look forward to welcoming you back to Fairfield Inn & Suites Winston-Salem Hanes Mall again soon!
2.0分
其他
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Good value, kind reception staff. Room condition was disappointing. Broken / torn desk chair, stained carpet, and then there is The Hair on the towel. Yes, that one. Gross.
Basic breakfast, no gluten free bread options. One restaurant next door but otherwise unwalkable for anything else.
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酒店回复: Thank you for sharing your experience. We're happy to hear that you found value in your stay and our reception staff made a positive impression. We are truly sorry, however, to learn about the issues you encountered with the condition and cleanliness of your room, and we understand your disappointment with the breakfast selection, particularly the lack of gluten-free options. We are also taking note of your feedback regarding the walkability to other dining choices.Please know that we take your comments seriously and are already addressing them with our team. We're excited to have just completed comprehensive renovations of our guest rooms and common spaces this year, and we are continuously working to enhance our guest experience. We hope you will consider staying with us again at Fairfield Inn & Suites Winston-Salem Hanes Mall, so we can have the opportunity to provide you with a much more enjoyable visit.
我们不得不分两批，分两次抵达，这导致我们无法按原计划办理入住。前台接待员非常热情周到，给了我们极大的帮助。我女儿一家遇到了房间问题，酒店很快就解决了，并为他们安排了一间离我房间很近的房间。由于我们不得不分批前往目的地，这段时间对我们来说非常紧张，但酒店员工的配合和关心让我们倍感温暖。
缺点
首先，如果他们能提前告知我们正在施工就好了。如果我知道的话，我肯定不会住在那里。其次，我们旅行时尽量使用酒店的健身房。因为如果施工，健身房就完全空了！！而且我们发现我们房间的水槽也漏水了！即使调了恒温器，房间还是很热。这次住宿体验很不好。
千万别住这里。
五层楼里有三层正在装修。没什么大不了的。他们把我们安排在五楼，噪音持续不断，令人难以忍受。我们住的整个时间都有敲门声。酒店几乎空无一人。为什么我们被安排在五楼，而隔壁房间的浴室却在拆？哦，对了，对面的两个房间也一样。办理入住的时候，她解释说是在装修，还说了楼层号。然后就把我们安排在了她说的楼层之一。我在办理入住手续之前要求换房间，她说不行，如果太吵就告诉她，他们会调查的！太荒谬了。我们在那里住了两晚。第二天晚上我们凌晨2点离开，开车穿过群山，开了七个小时回到辛辛那提，而不是再在这里辗转反侧住一晚。今天早上退房的时候，我根本没跟前台说。他们甚至都没问我们住得怎么样。他们可能猜到了，因为我们凌晨2点就要出发。我本来也没打算留下评价，但他们发了一封请求邮件，所以就这样了。
考虑到它的价格，这地方简直就是个笑话。他们收75美元的宠物费，却完全没有宠物活动空间。工作人员装作友善，粗鲁无礼，无数次对我说“胡说八道”，即使我提供了证据，他们也总是消极怠工地告诉我我错了。床感觉就像20美元的酒店床一样，浴室里什么都没有。我可以继续说下去，但我永远不会再住这里，也不会向任何人推荐这家酒店，哪怕是我的死对头！
我多付了27美元订的房间根本不是那家酒店提供的房间。他们没有其他空房了，所以我只能取消预订或另找房间。
因为城里其他地方的房间都订满了。
令人失望
Spotless room along with a courteous staff. If staying again, I would request a room on the side away from the interstate. There was a little road noise but the staff cannot control that any more than the weather. Nice room!
Staff was friendly- especially Jeanette in the dining room! Beds are super comfy with lots of pillow options. Bathrooms are well appointed and clean.
The room was perfect and clean and the staff was very welcoming and friendly!
Good value, kind reception staff. Room condition was disappointing. Broken / torn desk chair, stained carpet, and then there is The Hair on the towel. Yes, that one. Gross.
Basic breakfast, no gluten free bread options. One restaurant next door but otherwise unwalkable for anything else.