Don't stay here! Hard to believe this is a Marriott property. The property is run down. You will be charged a $150 deposit incidental fee that they say you'll get back and $15 to park your car in the parking lot. When booking my reservation I was not told of these fees. Went for the complimentary breakfast at 8:00 a.m. and they were totally out of everything and weren't restocking since breakfast ends at 9:00 a.m.
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酒店回复: Dear Leslie R, Thank you for taking the time to share your candid feedback. I’m truly sorry to hear that your experience with us fell so short of your expectations — and of the standards we aim to uphold. I apologize for any surprise regarding the incidental deposit and parking fee. We do our best to communicate these charges clearly at booking and check-in, but I understand how frustrating it is when expectations aren’t set properly. I will review this with our team to ensure our communication is always upfront and clear. I’m also very sorry for the condition of the property and your disappointing breakfast experience. Running out of items so early is unacceptable, and we should have done better to restock and ensure every guest can enjoy a full breakfast, no matter when they arrive within the service hours. I’ve addressed this with our food and beverage team to ensure we are better prepared each day. I know this visit did not reflect the quality you expect from a Marriott property. Your feedback is important to us and helps us focus on the areas that need immediate improvement. Thank you again for letting us know — and if you’d like to speak further, please don’t hesitate to reach out to me directly. I’d appreciate the chance to make things right and restore your faith in us for any future stays in Denver.
4.0分
商务出差
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This is a pleasant hotel. If you have an extended stay, there is a stove and refrigerator and microwave to be able to cook.And there's also grills on the grounds as well. The fitness center was nice. The complementary breakfast was okay. The primary issue I had with the hotel was I opened a drawer and it had garbage in it. I reported to the front desk and they said they would ensure that it gets cleaned up and they apologized. The hotel provided a complementary eight ounce bottle of water. The hotel is fairly close to a lot of things to do and see and the airport. I would stay again.
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酒店回复: Dear 821feliciaw, Thank you for taking the time to share your experience with us. I’m pleased to hear you enjoyed the in-room amenities, fitness center, and convenient location, and that our team was responsive when you reported an issue. That said, I sincerely apologize for the housekeeping oversight you encountered with the drawer. We’ll be reviewing this with our team to prevent it from happening again. I’m glad to know this did not deter you from considering a future stay, and we look forward to welcoming you back for an even smoother experience. Best regards, Casey Brann General Manager Residence Inn Denver Downtown
3.0分
商务出差
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While I was grateful that this property had a room at late notice since my original hotel near the airport was overbooked and couldn’t honor my reservation, I would never choose this hotel in advance. It is not near anything except a clustering of other big chain hotels. It’s a dated banged up property. Stains in the bathtub, damaged walls, old oak cabinets from the 80s. Breakfast also from the 80s. No alternative milks, highly processed eggs and sausage patties which they ran out of instantly, brown spotty bananas. Bed was comfortable, which is I suppose is the key requirement.
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酒店回复: Dear Guest, Thank you for sharing your detailed feedback. While we’re glad you found the bed comfortable and appreciated our availability during your travel disruption, we regret that other aspects of your stay did not meet expectations. Your comments regarding the property’s condition, breakfast offerings, and overall experience have been shared with our leadership team for review and improvement. We value your input and appreciate the opportunity to address these concerns.
2.0分
朋友出游
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I have stayed at other residence inn hotels throughout the country and was expecting so much more from this one since they charged me $500 a night since they were walking distance to mile high stadium for a concert that evening. First of all, this is a MOTEL in the middle of downtown. I did not feel safe at all, especially since the signs in the room said lock and deadbolt all windows and doors and there were security alerts throughout the parking lot such that I feared my rental car would be broken into. Also, the deadbolt to the main door of my room was also broken. The room itself was fine and clean, and staff members were kind, but for me nothing could save the fact that I did not feel safe at all with the location and style of this MOTEL and still had to pay $500 for ONE night. I would never stay here again.
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酒店回复: Dear 292stefanieb, Thank you for taking the time to share your experience. I’m very sorry to hear that your stay did not meet expectations and that you felt unsafe during your visit. This is certainly not the impression we want to leave with our guests. While I’m glad to hear you found the room clean and our staff kind, I completely understand how important feeling secure and comfortable is—especially when traveling. We take the safety of our guests seriously and will be following up on your comments about the door lock and parking lot signage to ensure our messaging and maintenance are appropriate and not causing unnecessary concern. Regarding the rate, it’s true that prices fluctuate significantly during large events in the area, but I regret that the value did not align with your expectations. Your feedback is valuable, and we’ll continue working to ensure every guest experience reflects the standards our brand is known for. Thank you again for staying with us and sharing your thoughts.
1.0分
商务出差
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Staff at front desk wasn’t helpful with check in or amenities. WiFi is worse than any other hotel I’ve been to, can’t even check your email here. Air conditioning barely works also. Hot water in the showers only lasts about a solid 5 minutes and the room I was in had the cold and hot water reversed.
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酒店回复: Dear Jacob, Thank you for taking the time to share your feedback. I’m very sorry to hear about the challenges you experienced during your stay. What you described does not reflect the level of service and comfort we strive to provide. I apologize for the issues with the front desk service, WiFi connectivity, and room maintenance—including the air conditioning and hot water. These concerns are being addressed with our team so we can take immediate corrective action. We truly appreciate your comments as they help us improve. If your travels bring you back to Denver, I would welcome the opportunity to provide you with a better experience. Sincerely, Casey Brann General Manager Residence Inn Denver Downtown
1.0分
家庭亲子
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This place must have been built in the 80s and never remodeled. The absolute worst Marriott property I have ever stayed at. Not only did I not feel safe, it was dirty. Marriott needs to with scrape & rebuild or completely gut this place and renovate every square inch of it this crumbling property. I’m still dealing with the shock of how bad it is. Do not stay here.
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酒店回复: Dear Craig, I'm very sorry to hear that your experience did not meet your expectations. We take cleanliness, safety, and guest satisfaction very seriously, and I regret that we fell short during your stay. While our property is older, we are continually working to improve and maintain our accommodations. Your feedback is invaluable, and I appreciate you sharing your concerns. If you'd like to discuss your stay further, please feel free to reach out to me directly. Best regards, Casey Brann General Manager
卫生比去年差了很多，毛发随处可见。唯一优点是离convention center 打车10分钟以内
总的来说，这是一家不错的酒店，或者更准确地说，是酒店式公寓。位置非常便利，距离市中心只需8-10分钟车程。早餐相当不错。健身房设施齐全，能满足健身爱好者的需求。虽然不是很新，但干净整洁，住着很舒服。
高额押金，不给押金条
很棒的酒店
Don't stay here! Hard to believe this is a Marriott property. The property is run down. You will be charged a $150 deposit incidental fee that they say you'll get back and $15 to park your car in the parking lot. When booking my reservation I was not told of these fees. Went for the complimentary breakfast at 8:00 a.m. and they were totally out of everything and weren't restocking since breakfast ends at 9:00 a.m.
This is a pleasant hotel. If you have an extended stay, there is a stove and refrigerator and microwave to be able to cook.And there's also grills on the grounds as well. The fitness center was nice. The complementary breakfast was okay. The primary issue I had with the hotel was I opened a drawer and it had garbage in it. I reported to the front desk and they said they would ensure that it gets cleaned up and they apologized. The hotel provided a complementary eight ounce bottle of water. The hotel is fairly close to a lot of things to do and see and the airport. I would stay again.
While I was grateful that this property had a room at late notice since my original hotel near the airport was overbooked and couldn’t honor my reservation, I would never choose this hotel in advance. It is not near anything except a clustering of other big chain hotels. It’s a dated banged up property. Stains in the bathtub, damaged walls, old oak cabinets from the 80s. Breakfast also from the 80s. No alternative milks, highly processed eggs and sausage patties which they ran out of instantly, brown spotty bananas. Bed was comfortable, which is I suppose is the key requirement.
I have stayed at other residence inn hotels throughout the country and was expecting so much more from this one since they charged me $500 a night since they were walking distance to mile high stadium for a concert that evening. First of all, this is a MOTEL in the middle of downtown. I did not feel safe at all, especially since the signs in the room said lock and deadbolt all windows and doors and there were security alerts throughout the parking lot such that I feared my rental car would be broken into. Also, the deadbolt to the main door of my room was also broken. The room itself was fine and clean, and staff members were kind, but for me nothing could save the fact that I did not feel safe at all with the location and style of this MOTEL and still had to pay $500 for ONE night. I would never stay here again.
Staff at front desk wasn’t helpful with check in or amenities. WiFi is worse than any other hotel I’ve been to, can’t even check your email here. Air conditioning barely works also. Hot water in the showers only lasts about a solid 5 minutes and the room I was in had the cold and hot water reversed.
This place must have been built in the 80s and never remodeled. The absolute worst Marriott property I have ever stayed at. Not only did I not feel safe, it was dirty. Marriott needs to with scrape & rebuild or completely gut this place and renovate every square inch of it this crumbling property. I’m still dealing with the shock of how bad it is. Do not stay here.