酒店回复: Good morning,I spoke with my manager and your reservation was already refunded.This may take a couple of business days to show in your account.Safe travels
5.0分
其他
原文
翻译提供方：Google
我住过万豪酒店很多次，但这家酒店从布局到员工、房间到早餐，都是最好的。
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酒店回复: Hello Kathy,Thank you for sharing your positive experience! We’re thrilled to hear that you enjoyed the layout, staff, room, and breakfast during your stay. Your kind words will be shared with the team, as they strive to provide memorable experiences for all our guests. We look forward to welcoming you back for another outstanding visit in the future!
2.0分
其他
原文
翻译提供方：Google
床垫很硬，其他都还可以。
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酒店回复: Lázaro,Gracias por compartir sus comentarios. Es preocupante saber que el colchón no era de su agrado. Se agradece su comentario acerca de que todo lo demás es aceptable. Buscamos constantemente formas de mejorar y sus conocimientos nos ayudan a lograrlo.
4.0分
情侣出游
原文
翻译提供方：Google
一切还好
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酒店回复: Yilian, es maravilloso saber que todo fue satisfactorio durante tu estadía en Fairfield Inn & Suites by Marriott Ocala. Esperamos volver a darte la bienvenida pronto.
5.0分
其他
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Another great Fairfield experience. Front desk check-in was a breeze. The ladies were personable and welcoming. The room was clean and comfortable. Always love a thermostat on the wall.
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酒店回复: Hello scott, Thank you for sharing your positive experience at our hotel! We're thrilled to hear that your check-in was smooth and that our team made you feel welcomed. It's great to know you enjoyed the clean and comfortable room, along with the convenience of the thermostat. We look forward to hosting you again on your next visit!
5.0分
情侣出游
Good location. Breakfast was good. The price is right. Staff are very courteous. Many restaurants around the hotel.
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酒店回复: Hello John,Thank you for sharing your positive feedback! We're thrilled to hear that you enjoyed our convenient location, breakfast options, and courteous staff. It's great to know you appreciated the variety of restaurants nearby. We hope to welcome you back during your next visit!
5.0分
商务出差
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The hotel is clean, the staff are helpful and friendly, the bed is comfortable and the shower is hot. The breakfast is good, and the coffee is strong. Everything is great.
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酒店回复: Hello Steven,Thank you for your kind words about our hotel! We're thrilled to hear that you enjoyed our clean facilities, friendly staff, and comfortable accommodations. It's wonderful to know that our breakfast and coffee met your expectations. We appreciate your feedback and hope to welcome you back soon for another great stay.
4.0分
其他
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Breakfast was great! Pool area not so great, but was clean and hot tub was nice. There was construction going on in the front of hotel. I wouldn’t have booked, if I knew this.
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酒店回复: Hello Pamela,Thank you for sharing your feedback about your recent stay. We're delighted to hear that you enjoyed the breakfast and the cleanliness of the pool area and hot tub. We appreciate your comments regarding the construction, as we strive to keep guests informed about any updates or changes. We hope you still had a pleasant visit overall and appreciate your understanding during this transitional period.
员工服务一流。地理位置优越。早餐美味可口。我推荐这家酒店。
我对这家酒店的入住体验非常失望。我入住期间酒店正在施工，到处都是建筑垃圾，环境杂乱不堪，令人感觉很不舒服。遗憾的是，预订时酒店并未告知这一点，这无疑影响了我的整体入住体验。
房间本身也低于预期——部分区域明显脏污，让人对酒店的清洁度和细节处理产生质疑。虽然工作人员礼貌周到，工作也算到位，但服务却缺乏热情和令人印象深刻之处。
总而言之，我原本期待的是更舒适、更干净的住宿体验，但由于施工、建筑垃圾以及糟糕的房间状况，我最终只能失望而归。除非酒店做出重大改进，否则我不会再次选择入住。
办理入住手续时，前台的玛丽莎人很好。我把东西掉了，就去吃晚饭了。我们回来得很晚，正准备睡觉，孩子看到了一只虫子。不得不早起去参加上午的比赛，他们告诉我不用担心，去睡觉吧。我环顾房间，到处都是虫子。我走到桌子上，给他们看了照片。他们想换房间，但桌子上没有 20 多张照片。他们知道他们有虫子。从他们对我的投诉的反应来看，我很确信那家酒店的每个房间都有虫子。我之前说过，我女儿第二天有一个重要的比赛，我不想在 12:30 叫醒她，把她换到另一个有虫子的房间。我知道我们明天一早就要离开，我整晚都坐着等早上 6 点到来。我被告知酒店很快就要装修了，她不能当场帮我办理退款。但我应该打电话给 *******，他们可以帮我办理退款。联系*******，我第一个发信息的人也对照片感到震惊，问题升级到了不同的部门，对方表示抱歉，酒店拒绝退款。酒店经理不接我的电话，整天都在开会。千万别住这家酒店，太恶心了，他们的经理很不满意，*******
我住过万豪酒店很多次，但这家酒店从布局到员工、房间到早餐，都是最好的。
床垫很硬，其他都还可以。
一切还好
Another great Fairfield experience. Front desk check-in was a breeze. The ladies were personable and welcoming. The room was clean and comfortable. Always love a thermostat on the wall.
Good location. Breakfast was good. The price is right. Staff are very courteous. Many restaurants around the hotel.
The hotel is clean, the staff are helpful and friendly, the bed is comfortable and the shower is hot. The breakfast is good, and the coffee is strong. Everything is great.
Breakfast was great! Pool area not so great, but was clean and hot tub was nice. There was construction going on in the front of hotel. I wouldn’t have booked, if I knew this.