The room was cleaned. The front desk clerks were friendly and the shuttle drivers were very good. I left my phone in the shuttle and the driver made sure to bring it back to the front desk.
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酒店回复: Hi Ms. Soto, Thanks so much for taking the time to share your positive feedback of your recent stay.Our staff prides itself on exceptional service and satisfaction for our guests and I am glad to hear both our front office and shuttle team succeeded in achieving this goal. We look forward to having you back with us again the next time your travels bring you back to the Lowcountry. All the best,Aaron T. Wilkins General Manager Hilton Garden Inn Charleston Airport
5.0分
其他
Room was clean , beds were comfortable & staff was very friendly.. the shuttle to the airport was also very helpful
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酒店回复: Thank you for the positive review of your recent stay with us. We look forward to seeing you again on your next visit to Charleston.Best,Aaron WilkinsGeneral ManagerHilton Garden Inn Charleston Airport
5.0分
其他
The front desk, Najaiah, was warm, welcoming and a real pleasure to meet at the end of a long tiring trip. Give her a raise!
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酒店回复: Najaiah, is truly one of our best at the hotel. I'm thrilled to know she made such a great impression on you. I'll make sure your feedback is shared with her
这家酒店非常老旧。空调运行时噪音很大,墙壁薄得像纸一样。此外,虽然他们说我会在入住时获得希尔顿荣誉客会金卡会员的餐饮报销,但最终却因为我是通过*******预订的而拒绝了。附近新建的酒店离餐厅和购物场所更近。员工态度很好,但附近有很多更好的住宿选择,可以睡个好觉。
前台说我订的是无障碍客房。
但我从未预订过无障碍客房。
他们说因为是通过*******预订的,所以无法更改。
三周前我入住时电梯就坏了,现在还是坏的。
信不信由你,酒店的早餐棒极了。除了常见的价格实惠的水果外,黑莓和切好的草莓更是惊喜。所有工作人员都非常友好。从前台、维修工、服务员到班车司机,无不如此。
工作人员友好热情,乐于助人。房间翻新过,干净整洁。我不太喜欢浴缸的形状。站着洗澡几乎让我头晕,感觉自己快要掉下去了。
部分员工态度很差。
预订时被告知如有需要可以加床,但抵达后却说不能,所以我们最后不得不自己去买充气床垫。食物很棒。早班前台员工服务很好……晚班员工就差强人意了。
我一整天都在进出,走廊里一直都有垃圾(垃圾袋、快餐盒)。清洁人员明明在,但垃圾却堆在那里好几个小时。
空调噪音像货运火车一样!一夜没睡好!
The room was cleaned. The front desk clerks were friendly and the shuttle drivers were very good. I left my phone in the shuttle and the driver made sure to bring it back to the front desk.
Room was clean , beds were comfortable & staff was very friendly.. the shuttle to the airport was also very helpful
The front desk, Najaiah, was warm, welcoming and a real pleasure to meet at the end of a long tiring trip. Give her a raise!