酒店回复: Dear Kiera,Thank you for taking the time to share your experience with us. I sincerely apologize for the cleanliness issues you encountered in your bathroom. It's disappointing to hear about the black mark in the bathtub and the condition of the soap holder. We strive for high standards, and your feedback helps us address these concerns.I appreciate your understanding regarding the room change and the efforts made by our staff to assist you. Your comments will be shared with our housekeeping team to ensure that we maintain the quality our guests expect. We hope you’ll consider staying with us again in the future, as we’d love the opportunity to provide you with a better experience.Warm Regards, Guest Relations Manager Hampton Inn & Suites Folsom
5.0分
其他
原文
翻译提供方：Google
住宿体验不错，但有一些缺点
我们住得很愉快。我们来这里是为了看音乐会。周围有很多餐厅。酒店早餐不错。房间干净舒适。
缺点包括停车场的景观、吹风机差点着火、窗户上的空调声音很大，而且看起来不太专业！
5.0分
家庭亲子
原文
翻译提供方：Google
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作为一个全家一起出游观看体育赛事的家庭，我们非常感激酒店提供的早餐。早餐选择丰富，热食也做得不错。
泳池很大，水温也适宜。由于泳池人太多，泳池毛巾用完了，我以为他们会提前安排，但其实只是小事一桩。
健身中心正在进行翻新，我们事先并不知道。真是太遗憾了。
24小时供应的咖啡真是太棒了，味道好极了！
所有员工都非常棒。他们非常友善、友好，对客人也很周到。
唯一不足的是，我们房间的浴室有股怪味。我们叫了客房服务来处理，但我觉得味道嵌在瓷砖里了。
总而言之，我们绝对会再次入住这家酒店，很高兴知道在福尔瑟姆还有这样的选择！
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酒店回复: Dear Colleen,Thank you for your detailed review and for choosing to stay at Hampton Inn & Suites Folsom. We are delighted to hear that you enjoyed our breakfast, pool, and 24-hour coffee service. We sincerely apologize for the inconvenience caused by the lack of pool towels and the unexpected renovation of our fitness center. Your input is essential to us, and we have taken note of your comment about the bathroom odor. We are continuously striving to improve our guest experience, and your feedback is greatly appreciated. We are glad to hear that you would choose to stay with us again, and we look forward to welcoming you back on your next visit to Folsom.Warm Regards,Guest Relations Manager,Hampton Inn & Suites Folsom.
4.0分
其他
原文
翻译提供方：Google
房间很大……
房间很大，住宿体验最佳👍 交通便利。迷你厨房很漂亮。唯一不足的是马桶座。它会在我身上移动。
5.0分
其他
原文
翻译提供方：Google
足球锦标赛
我女儿参加了一场足球锦标赛，我们住在这里。服务很棒，房间干净宽敞。以后还会再住这里！
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酒店回复: Dear Maria,Thank you so much for taking the time to share your delightful experience at Hampton Inn & Suites Folsom. We're thrilled to hear that you found our service amazing and enjoyed our clean, spacious rooms during your daughter's soccer tournament stay.We strive to provide our guests with comfortable accommodations and efficient service, so it's heartening to know we were able to achieve that with you. Your feedback is greatly appreciated and will be shared with our team.Looking forward to welcoming you back for another enjoyable stay in the future.Warm Regards,Guest Relations Manager,Hampton Inn & Suites Folsom.
5.0分
其他
原文
翻译提供方：Google
一切都很好，只是游泳池似乎有点拥挤，里面挤满了看起来不像是住在那里的人。
2.0分
家庭亲子
原文
翻译提供方：Google
广告里说的电动汽车充电桩根本就不存在！还在建设中，还有几个月才能完工！
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酒店回复: Dear David,Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you experienced due to the ongoing construction of our EV chargers. We understand your disappointment as we strive to provide all amenities as advertised.Please be assured that we are working diligently to complete this project and look forward to offering this service in the near future. We hope you will consider giving us another opportunity to serve you better and experience the completed facilities.Warm Regards,Guest Relations Manager,Hampton Inn & Suites Folsom.
5.0分
其他
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This is our favorite place to stay when we visit our family there. The man who manages the breakfast room is friendly and diligent in keeping everything tip top. His staff are also friendly and diligent. We appreciate them all very much.
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酒店回复: Thank you so much for your wonderful 10-star review! We are truly delighted to hear that Hampton Inn & Suites Folsom is your favorite place to stay during your visits to family. It’s heartwarming to know that you appreciate the efforts of our breakfast room manager and staff. Their dedication to maintaining a welcoming atmosphere and ensuring that everything is in top shape is something we take great pride in. We will certainly share your kind words with them, as they will be thrilled to know their hard work is recognized and valued.We look forward to welcoming you back on your next visit. Thank you once again for your kind feedback!
4.0分
商务出差
Good stay. Staff was fine, although I almost fogot a package that I had delivered the day before my arrival, as they failed to remind me when checking in.
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酒店回复: Thank you for taking the time to share your experience at Hampton Inn & Suites Folsom. We’re glad to hear that you had a good stay and found our staff to be satisfactory. We sincerely apologize for the oversight regarding your package delivery. It’s important to us that all our guests have a seamless experience, and we appreciate your feedback as it helps us improve our services. We will address this with our team to ensure that reminders are consistently provided during check-in.Thank you once again for your valuable insights, and we hope to welcome you back for an even better experience in the future.
5.0分
其他
The larking was great and the breakfast was great they kept the food well stocked and nice and clean
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酒店回复: Thank you so much for your wonderful 10-star review! We are thrilled to hear that you enjoyed your stay at the Hampton Inn & Suites Folsom. It’s fantastic to know that you found our parking convenient and that you appreciated our breakfast offerings. We take great pride in ensuring that our food is well-stocked and maintains a high standard of cleanliness, so your feedback truly means a lot to us.Your satisfaction is our top priority, and we are delighted that we could contribute to a positive experience during your visit. We hope to welcome you back soon for another enjoyable stay!
我们到得很晚。女儿远远超过了睡觉时间，所以我们直接上床睡觉了。第二天，我注意到浴缸中央有一个奇怪的黑色痕迹。我们没用过，所以不是我们弄的，我也不知道是什么。那天晚上，我买了一块魔术橡皮擦，把浴缸擦干净了。然后我就下楼去找前台工作人员，说浴缸太脏了。很遗憾，前台工作人员帮不上忙，因为房间已经全部订满了，我是通过第三方供应商预订的。那天是星期六，前台工作人员让我星期一再打电话跟经理沟通。她非常抱歉，说每个房间都要经过清洁经理的检查，那个房间应该已经下架了。她提议让我们用他们下架的房间里的淋浴/浴缸，因为那个房间的天花板上有个洞。我们拒绝了。我问了是否可以换房间，因为我们要住到星期天，星期一离开。她说可以换，但我女儿最终还是不想换房间。所以我要求客房服务人员第二天趁我们外出的时候过来擦洗一下浴室。他们确实回来了，清理了浴室，换了毛巾，清空了垃圾桶，整理了床铺，但我想第二天晚上他们还是会这么做的。
我拍了照片，前台工作人员让我把照片发给她。我对比了前后对比，肥皂盒的一角出现了发霉的黑点和结块的肥皂，排水口周围也有锈迹斑斑的碎片。
住宿体验不错，但有一些缺点
我们住得很愉快。我们来这里是为了看音乐会。周围有很多餐厅。酒店早餐不错。房间干净舒适。
缺点包括停车场的景观、吹风机差点着火、窗户上的空调声音很大，而且看起来不太专业！
作为一个全家一起出游观看体育赛事的家庭，我们非常感激酒店提供的早餐。早餐选择丰富，热食也做得不错。
泳池很大，水温也适宜。由于泳池人太多，泳池毛巾用完了，我以为他们会提前安排，但其实只是小事一桩。
健身中心正在进行翻新，我们事先并不知道。真是太遗憾了。
24小时供应的咖啡真是太棒了，味道好极了！
所有员工都非常棒。他们非常友善、友好，对客人也很周到。
唯一不足的是，我们房间的浴室有股怪味。我们叫了客房服务来处理，但我觉得味道嵌在瓷砖里了。
总而言之，我们绝对会再次入住这家酒店，很高兴知道在福尔瑟姆还有这样的选择！
房间很大……
房间很大，住宿体验最佳👍 交通便利。迷你厨房很漂亮。唯一不足的是马桶座。它会在我身上移动。
足球锦标赛
我女儿参加了一场足球锦标赛，我们住在这里。服务很棒，房间干净宽敞。以后还会再住这里！
一切都很好，只是游泳池似乎有点拥挤，里面挤满了看起来不像是住在那里的人。
广告里说的电动汽车充电桩根本就不存在！还在建设中，还有几个月才能完工！
This is our favorite place to stay when we visit our family there. The man who manages the breakfast room is friendly and diligent in keeping everything tip top. His staff are also friendly and diligent. We appreciate them all very much.
Good stay. Staff was fine, although I almost fogot a package that I had delivered the day before my arrival, as they failed to remind me when checking in.
The larking was great and the breakfast was great they kept the food well stocked and nice and clean