酒店回复: We are sorry that things were not up to your expectations. We do understand how frustrating it can be. This is not the norm and we do strive to do our best for our guests.
酒店回复: Dear Jenifer,Thank you for taking the time to leave a review. We appreciate your feedback and will take it into consideration to ensure a better experience for our guests in the future. We hope to welcome you back for an improved stay.Sincerely,Management TeamHilton Garden Inn Plymouth
2.0分
其他
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Broken A/C
I've stayed here numerous times and each time was pleasant until this time. We checked in around 11pm and got to our room only to find out the A/C is not working. No other rooms available, nobody to fix the A/C. Room was about 80 degrees all night. Couldn't sleep.
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酒店回复: Dear Nathan,We apologize for the inconvenience you experienced during your recent stay. We appreciate your loyalty as a return guest and are disappointed to hear about the issues with the A/C in your room. We will address this with our maintenance team to ensure it does not happen again. We are glad to hear that your previous stays were pleasant and hope that you will give us another chance to provide you with a more enjoyable experience. Thank you for your feedback.Sincerely,Management TeamHilton Garden Inn Plymouth
5.0分
情侣出游
Stayed here to attend a wedding.
I believe it was Niya at the front desk who was very helpful.
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酒店回复: Dear Marlon,We are thrilled to hear that you had a great experience at Hilton Garden Inn Plymouth for the wedding you attended. We're glad that Niya at the front desk was able to assist you during your stay. Our team strives to provide excellent service to all our guests, and we greatly appreciate your positive feedback. If there are any areas where we can further improve, please feel free to let us know. We look forward to welcoming you back for any future visits to the area.Sincerely,Management TeamHilton Garden Inn Plymouth
4.0分
情侣出游
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Was told at check in that breakfast was available until 11am. Was greeted by an attendant in the line asking if we paid for breakfast with our room. We assumed so by what was said at check in, but she checked and said we weren't qualified for free breakfast because we booked through *******.
So communication was lacking.
Tub in shower was backed up, conditioner bottle in shower was empty. Did appreciate the shuttle service to a wedding nearby. Overall a 'meh' experience. Probably will book through Hilton directly next time.
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酒店回复: Dear James,We appreciate you taking the time to share your feedback with us. We are glad to hear that you enjoyed the shuttle service to the wedding nearby. We apologize for the miscommunication regarding the breakfast and the issues with the tub and conditioner in your room. Your comments will be shared with our team to improve our services. We hope you will consider booking directly with Hilton for your next visit to ensure a seamless experience. We look forward to the opportunity to welcome you back in the future.Sincerely,Management TeamHilton Garden Inn Plymouth
5.0分
其他
Easy, convenient parking. Very clean and walkable to the Inn at St. John golf course.
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酒店回复: Dear Bethany,We're thrilled to hear that you enjoyed your stay at Hilton Garden Inn Plymouth and that you found the parking to be easy and convenient. We take great pride in maintaining a clean property for our guests to enjoy. It's wonderful to know that you were able to walk to the Inn at St. John golf course from our location. We appreciate your feedback and hope to welcome you back for another fantastic stay in the future.Sincerely,Management TeamHilton Garden Inn Plymouth
位置好，下高速就是，自助早餐简单，服务态度有好有差，不一而足，房间大，总体来说还是中规中矩吧
干净卫生，设施齐全配套完善
志愿者周末
大家都很棒。我们房间的床吱吱作响，是老式的弹簧床垫，睡起来很硬，根本睡不好。浴室淋浴间没有挂钩可以挂毛巾。浴室很大，但洗手池很小，而且马桶坐上去会晃动。除此之外，其他方面都还不错！
需要员工
因为要参加婚礼，我们要求提前入住，但我们知道可能不行，所以我们下午2点就出发去了会场，因为没能入住。但是……我们3点10分才回来，房间
还没准备好。工作人员说，婚礼结束后才能入住？不好意思？我得等到晚上11点？我们又带着所有行李离开了会场。又是同样的情况。我6点从会场打电话过去，被告知房间可以入住。所以我们不得不等到6点45分才能进房间。这真是让人无法接受，他们说我们之前的客人不愿意离开？退房时间是12点，为什么他们不准离开？如果他们下午2点才退房，是不是得再付一天的房费？我的房间墙上还有好几条（4条）蜈蚣在爬，因为地毯又湿又脏。这次住宿最棒的部分是早餐工作人员。他们努力确保每个人都得到了他们需要的东西。我们不会再住了，我行动不便，需要
回到房间接受特殊治疗
最后我在婚礼现场的车里接受了注射。
淋浴间看起来好像堵塞了，但维修人员来检查后发现并没有堵塞，而是浴缸没有坡度，导致水流缓慢。水积到脚边很不舒服。
酒店不错，但是垒球锦标赛、婚礼和小吃店等活动太多，食物也卖光了
Broken A/C
I've stayed here numerous times and each time was pleasant until this time. We checked in around 11pm and got to our room only to find out the A/C is not working. No other rooms available, nobody to fix the A/C. Room was about 80 degrees all night. Couldn't sleep.
Stayed here to attend a wedding.
I believe it was Niya at the front desk who was very helpful.
Was told at check in that breakfast was available until 11am. Was greeted by an attendant in the line asking if we paid for breakfast with our room. We assumed so by what was said at check in, but she checked and said we weren't qualified for free breakfast because we booked through *******.
So communication was lacking.
Tub in shower was backed up, conditioner bottle in shower was empty. Did appreciate the shuttle service to a wedding nearby. Overall a 'meh' experience. Probably will book through Hilton directly next time.
Easy, convenient parking. Very clean and walkable to the Inn at St. John golf course.