酒店回复: Thank you for sharing feedback of your recent stay; your comments will be shared as we strive for continuous improvement.
3.0分
情侣出游
原文
翻译提供方：Google
他们需要补充洗发水、护发素和润肤露。瓶子都空了。
早餐区的那个女人很粗鲁，总是想撞我。
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酒店回复: Thank you for taking the time to let us know about your recent stay. Your comments are greatly appreciated as we strive for continuous improvement. We hope you will choose to stay with us again.
5.0分
商务出差
Lovely hotel; accommodating and friendly staff; clean rooms and comfortable! Nice shops and food nearby.
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酒店回复: We are happy to see you enjoyed your stay with us. We love our little city and are glad you were able to as well. Thank you for providing feedback.
5.0分
情侣出游
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Didn’t stay for breakfast, it was quite busy but it looked great. The room was clean. Bed was comfy.
The only thing I’d say is to have a bath mat in the shower or safety strips on the floor of the shower. Other than that we were quite happy & pleased with our stay. We’ll definitely be back and will recommend your hotel.
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酒店回复: Thank you for taking the time to let us know about your recent stay. We are glad you enjoyed your stay and look forward to seeing you again. Thank you!
4.0分
其他
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Great central location downtown. The staff wete all great. However, the ladies who assisted during breakfast were above and beyond.
I work in an industry where service and attitude show everything about an organization. The ladies who greeted us at breakfast were friendly, caring and service oriented. They asked my boys what our plans were for the day and how we slept. They assisted us and others with everything to give us a great start to our day.
We will definately stay here in the future and hope that Hilton uses these ladies to teach others about customer service around the region!
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酒店回复: Thank you for taking the time to share your recent experience with us. We're delighted that our breakfast team was able to ensure you felt welcome with us! I look forward to sharing your comments with our team and we look forward to having you as our guests again!
5.0分
情侣出游
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Front desk very helpful in suggesting laces to go and things to do. Room was exceptionally clean (even bathroom corners)! Lemon waffles for breakfast were excellent and there was even sugar free syrup readily available. Staff all around were friendly and helpful.
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酒店回复: Thank you for the 10 out of 10 rating! We are so happy to see that you enjoyed your stay and the lemon waffles! We look forward to seeing you again.
3.0分
家庭亲子
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It was a cold night (first frost of year). The room was 65 degrees upon entering and thermostat didn't change (perhaps the heat hadn't been turned on yet). Hotel employee came to check the room temperature and said it would warm up.....it never did.
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酒店回复: I'm sorry to see you had difficulties with getting the heat to kick on in your room. Our system isn't a typical "PTAC", so it does take a bit longer to switch from cool to heat. I understand how frustrating this can be and am sorry this was your experience; your feedback is greatly appreciated and we hope you will choose to stay with us again.
3.0分
其他
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We arrived at noon and attempted to check in early. We were told our room wasn't ready but we would be put on the early list for a 1:30 check in. We arrived back at 3:45 and were told our room wasn't ready, along with many other guests. We did not get into our room until 4:15 and then were charged a higher rate than what was on the itinerary we booked with you. I will take that up at another time.
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酒店回复: We're so sorry that you had to wait to get into your room. Your comments are appreciated as we strive for continuous improvement. Thank you for taking the time to share your feedback.
选了一个残疾人房间，卫生间超大，里面设施用品均好，室外靠近主要街道，停车方便，早餐也不错，值得推荐。
大床摇晃 不稳
房间价格每晚近500美元，这家酒店完全不符合希尔顿的标准。大堂座位上有几个大污渍，电梯地板也很脏！
早餐工作人员太棒了！非常友好，乐于助人。
他们需要补充洗发水、护发素和润肤露。瓶子都空了。
早餐区的那个女人很粗鲁，总是想撞我。
Lovely hotel; accommodating and friendly staff; clean rooms and comfortable! Nice shops and food nearby.
Didn’t stay for breakfast, it was quite busy but it looked great. The room was clean. Bed was comfy.
The only thing I’d say is to have a bath mat in the shower or safety strips on the floor of the shower. Other than that we were quite happy & pleased with our stay. We’ll definitely be back and will recommend your hotel.
Great central location downtown. The staff wete all great. However, the ladies who assisted during breakfast were above and beyond.
I work in an industry where service and attitude show everything about an organization. The ladies who greeted us at breakfast were friendly, caring and service oriented. They asked my boys what our plans were for the day and how we slept. They assisted us and others with everything to give us a great start to our day.
We will definately stay here in the future and hope that Hilton uses these ladies to teach others about customer service around the region!
Front desk very helpful in suggesting laces to go and things to do. Room was exceptionally clean (even bathroom corners)! Lemon waffles for breakfast were excellent and there was even sugar free syrup readily available. Staff all around were friendly and helpful.
It was a cold night (first frost of year). The room was 65 degrees upon entering and thermostat didn't change (perhaps the heat hadn't been turned on yet). Hotel employee came to check the room temperature and said it would warm up.....it never did.
We arrived at noon and attempted to check in early. We were told our room wasn't ready but we would be put on the early list for a 1:30 check in. We arrived back at 3:45 and were told our room wasn't ready, along with many other guests. We did not get into our room until 4:15 and then were charged a higher rate than what was on the itinerary we booked with you. I will take that up at another time.