酒店回复: Thank you for taking the time to provide your feedback and letting us know about this issue. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Your happiness is our number one priority. Please let us know the next time you stay with us so that we can demonstrate a better experience.
酒店回复: Thank you for taking the time to provide your feedback and letting us know about this issue. We apologize that Alexander's service did not satisfy your expectations. However, we do not have any employees by that name at this property. We apologize for any inconvenience you experienced and hope you are able to have a wonderful day!
酒店回复: Thank you for taking the time to provide your feedback and letting us know about this issue. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Your happiness is our number one priority. Please let us know the next time you stay with us so that we can demonstrate a better experience.
5.0分
其他
原文
翻译提供方：Google
工作人员热情友好，满足了我的所有需求。我感觉宾至如归，倍感温暖。我会再次入住，并向所有人推荐。
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酒店回复: Thanks for taking the time to leave a review. This helps us with any adjustments and motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.
酒店回复: Thank you for taking the time to provide your feedback and letting us know about this issue. We apologize that our amenities did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Your happiness is our number one priority. Please let us know the next time you stay with us so that we can demonstrate a better experience.
3.0分
其他
原文
翻译提供方：Google
房间需要吸尘，地毯上有污渍。我不得不等，因为我的房间到下午3点还没打扫干净。枕头和床都很舒服。
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酒店回复: Thank you for taking the time to provide your feedback and letting us know about this issue. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Your happiness is our number one priority. Please let us know the next time you stay with us so that we can demonstrate a better experience.
3.0分
商务出差
原文
翻译提供方：Google
淋浴水不热，热水浴缸不能用，我因为有热水浴缸才租了那个房间，谢谢。
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酒店回复: Gracias por tomarse el tiempo de compartir sus comentarios e informarnos sobre este problema. Lamentamos que nuestro servicio no haya satisfecho sus expectativas. Nos esforzamos por alcanzar nuestros estándares más altos y lamentamos mucho que no se haya cumplido. Su satisfacción es nuestra prioridad. Por favor, infórmenos la próxima vez que se hospede con nosotros para que podamos brindarle una mejor experiencia.
5.0分
情侣出游
原文
翻译提供方：Google
离我们女儿住的地方很近。靠近高速公路，交通便利。
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酒店回复: Thanks for taking the time to leave a review. This helps us with any adjustments and motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.
5.0分
其他
原文
翻译提供方：Google
酒店不错，服务也很棒！希望泳池能再好一点，其他都还好。很棒的酒店！
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酒店回复: Thanks for taking the time to leave a review. This helps us with any adjustments and motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.
一次非常愉快的过夜住宿！我们只是去查尔斯顿途中需要住一晚。价格很划算，而且住得很舒服。空调有点吵，而且开关过于频繁，但这是唯一的小问题。每个人都很友好、乐于助人且亲切。
没有热水，尤其令人失望的是，我们房间里有按摩浴缸。地毯脏兮兮的，天花板上裂痕满是污渍，浴缸和浴室里到处都是别人的头发，马桶座圈坏了，而且是乱七八糟的，洗手液也用完了，泳池也空了，健身房里的电视也坏了。真不敢相信这是希尔顿酒店。我说没有热水，是指入住期间全程。工作人员很友善，尽力为我们服务，但对于通过*******预订的人来说，这算不上什么。
经理亚历山大太**了，我告诉他我感染了新冠病毒，必须取消住宿，他还是收了我钱。真是的，他居然让我带着新冠病毒来酒店。他一点同情心都没有。
我的车晚上在酒店停车场被人偷了，还有另外8辆车（同一天晚上）。警察告诉我，这家酒店已经发生过很多次了。空调上覆盖着一层厚厚的灰尘。
工作人员热情友好，满足了我的所有需求。我感觉宾至如归，倍感温暖。我会再次入住，并向所有人推荐。
我们入住期间泳池一直没开，如果他们有热水浴缸就好了。房间很棒，就是水压不够，淋浴也有点困难。工作人员很棒，也很有礼貌。
房间需要吸尘，地毯上有污渍。我不得不等，因为我的房间到下午3点还没打扫干净。枕头和床都很舒服。
淋浴水不热，热水浴缸不能用，我因为有热水浴缸才租了那个房间，谢谢。
离我们女儿住的地方很近。靠近高速公路，交通便利。
酒店不错，服务也很棒！希望泳池能再好一点，其他都还好。很棒的酒店！