Everything was wonderful except our 2nd Dining experience at the Toasted Oak. We had a waitress that didn’t seem like she wanted to be our waitress.

She came over with an indifference attitude. Gave me 1 cup of coffee and never checked if I needed a refill. Gave me a burnt English muffin. When the bill was due she decided to be polite then thinking I was going to give her an additional tip. I tipped her accordingly to her service. I did give a generous tip to the waitress that came over to refill my coffee who just did it because she realized what was going on. We will stay at the Baronette again. Special recognition to Kim at the check in desk that treated us well during our stay. Naturally pleasant and welcoming.

The hotel itself is great. Clean rooms, nice atmosphere. But my stay started off rough, and that really shaped the rest of the experience.

I flew in on a redeye from the Pacific Northwest and had booked a night in advance so I could go straight to my room. I didn’t know I needed to let the hotel know I wouldn’t be checking in that night. When I arrived, the front desk staff were blunt and borderline rude. They told me I might’ve lost the room and my money, and that it was my fault for not calling. After a long flight and a full day of meetings ahead, it felt like an unnecessary headache.

They eventually gave me a room, but the whole interaction left a bad taste. First impressions matter, especially for someone visiting Detroit for the first time.

The room itself was clean, spacious, and very comfortable. As I was heading out to one of my meetings, I asked a housekeeping staff member to clean my room while I was gone, and they handled it perfectly. Really professional and kind.

One issue though. There was a loud party in one of the nearby rooms that went on late into the night. I had early meetings the next morning and barely got any sleep. It didn’t seem like staff stepped in to stop it.

Overall, the hotel has a lot going for it. But customer service, especially at the front desk, really needs work. Not sure I’d stay again after this.

My husband stayed here for couple nights and he keeps telling me what a great hotel this is. Comfortable room and staff very professional and helpful. This hotel added to his list of places to stay when he comes into town.