The experience was terrible! When I arrived at the hotel, they said they couldn’t find my reservation and asked me to pay again to create a new one. They told me to contact Ctrip customer service to cancel the original booking. In the end, Ctrip’s customer service said the hotel manager would still process the original reservation and refund me. When I heard they’d refund me, I thought the issue was resolved. However, when I checked my credit card bill, the charges were still there.
I contacted Ctrip again, and they told me to reach out to the hotel directly. I emailed the hotel’s provided address, but after two weeks, there was no response. When I called the hotel, they said the email wasn’t in use anymore. Over the phone, they promised to refund me, but a week later, I still hadn’t received it. I called again, and this time they said my reservation was for November, not December. I asked for an email address, sent them Ctrip’s confirmation and proof of the additional payment at the hotel, but they continued to ignore the situation.
好处是大堂干净明亮，直通地铁站和地下城，可以一直在地下走到eaton center。房间总体也很干净整洁。早餐标准配置，但挺好吃的。坏处不明显，一个是酒店通向Bonaventure地铁站的地下通道一股尿臭，二是酒店没有自己的spa。总体推荐，下次回来还会考虑。
酒店位置非常好，步行即可到老城区和主要景点。房间现代干净，拱形落地窗的城市景观非常惊艳。电梯按钮设计时尚，科技感满满，使用体验很新颖。前台服务热情周到，整体体验舒适便利，入住好选择。
带孩子们城中度假，风景不错，club食物也适合家庭，唯一不足是没有室内泳池了。
房间很不错，早餐也挺好的。位置距离老城不远。步行可以到达很多地方。距离火车站也非常近。
位置无敌，实在是太方便了，房间view超级棒，东西齐全，拖鞋洗漱用具甚至餐具都有，服务非常到位！
这家酒店很棒，干净整洁，设施齐全。员工非常友好，乐于助人。
房间里有奈斯派索咖啡机，还为喜欢喝茶的客人准备了电热水壶。自助早餐非常棒，他们也提供零点菜单。客人可以使用健身房和桑拿房。
酒店距离圣凯瑟琳街、老城区和中央车站都只有几分钟的路程。
总的来说，这是一次很棒的体验。
离火车站非常近对非自驾的人很友好，每天打扫的非常干净，早餐美味，每天房间二瓶水。去景点最好还是买个公交三日券。房间不知道为什么24小时有电梯的回声，蛮烦人的。
房间很大，还让我们提前入住了，真是太好了。只住了一晚都觉得太可惜了。酒店位置也在核心区域，去主要景点都很方便。
体验非常差！去到酒店说找不到订单，然后让我又付一次钱重新建一个订单，叫我去找携程客服取消订单。结果携程客服最后说酒店经理最后还是要走原订单，会给我退钱。我听到给我退钱我以为就没事了，结果回来查信用卡账单发现钱还是照扣。找携程携程又要我自己找酒店，给酒店邮箱发邮件两个星期都没有消息。打电话去问对方说这个邮箱根本没有在用。电话里面说给我退钱，过了一个星期还是没退。又打电话过去又说我的订单不是十二月的是十一月的。问他要了个邮箱给他发了携程的确认函和在酒店另外付款的明细，还是在那里装死。
The experience was terrible! When I arrived at the hotel, they said they couldn’t find my reservation and asked me to pay again to create a new one. They told me to contact Ctrip customer service to cancel the original booking. In the end, Ctrip’s customer service said the hotel manager would still process the original reservation and refund me. When I heard they’d refund me, I thought the issue was resolved. However, when I checked my credit card bill, the charges were still there.
I contacted Ctrip again, and they told me to reach out to the hotel directly. I emailed the hotel’s provided address, but after two weeks, there was no response. When I called the hotel, they said the email wasn’t in use anymore. Over the phone, they promised to refund me, but a week later, I still hadn’t received it. I called again, and this time they said my reservation was for November, not December. I asked for an email address, sent them Ctrip’s confirmation and proof of the additional payment at the hotel, but they continued to ignore the situation.
位置优越出行比较方便，离火车站出站口不到一百米，房间宽敞舒适，周边离教堂及一些景点出行都方便，酒店配套设施还可以