酒店回复: Thank you for sharing your feedback. We're happy to hear that you enjoyed the breakfast and found our staff to be friendly. However, we sincerely apologize for the issues you encountered with the pillows and the ceiling. This is certainly not the experience we aim to provide, and we’ll make sure to address these concerns with our team. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a more comfortable stay in the future. Thank you again for your valuable feedback.
酒店回复: Thank you for sharing your experience! We're so glad to hear that your check-in was quick and that our front desk team was helpful in providing information about the hotel and breakfast hours. It's wonderful to know that you enjoyed your stay, and we would love to welcome you back anytime. See you again soon!
3.0分
其他
原文
翻译提供方：Google
309房间的淋浴没有热水，退房时我告诉了前台
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酒店回复: we are sorry to hear about your inconvenience! Thank you for bringing this to our attention. We will have someone check on this right away!
3.0分
其他
Room Smelled like cigarettes. We tried to change rooms but nothing available. They did waive our pet fee.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear about the smoke smell in your room and that we were unable to offer a different room during your stay. We’re glad, however, that our team was able to assist you. Your comments help us improve, and we hope to have the chance to provide you with a better experience next time.
4.0分
其他
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We usually stay at the Marriott when we visit family but decided to try the Hampton. We appreciated the breakfast options compared to other local hotels. The only thing I really hated were the pillows (too small and firm).
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酒店回复: Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our breakfast options and chose to stay with us during your visit. We appreciate your comments regarding the pillows — your feedback helps us identify areas for improvement, and we’ll certainly review this with our team to enhance guest comfort.We hope to have the pleasure of welcoming you back again soon!Warm regards,
4.0分
家庭亲子
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We were in room 215 the shower screams till you mess with the shower pull (thing to get it to go from bath to shower) you may want someone to look at that. Overall property was great. Loved the drink, snack and things you could have forgotten section. The staff, especially the breakfast staff, were very kind and helpful. Loved the strawberry kiwi water.
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酒店回复: Thank you for your detailed feedback! We're glad you enjoyed the property, snacks, drinks, and especially the breakfast staff—they’ll be happy to hear your kind words. We appreciate you letting us know about the shower issue in room 215; we'll have maintenance take a look right away to fix it. We hope to welcome you back soon for an even better stay!
4.0分
其他
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The place is nice. They were noises sounding like helicopter on roof. Friday night and Saturday morning They don't keep breakfast up like they should and Saturday breakfast wasn't even tasty. It sounded as if thrr is as a room above.
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酒店回复: Thank you for sharing your experience with us. We’re glad you found the place nice, but we’re sorry for the noise disturbances and the breakfast not meeting your expectations. We take your comments seriously and will work on improving these areas to ensure a better stay for our guests. We hope to have the opportunity to welcome you back and provide a more enjoyable experience.
5.0分
其他
Everything was great. The staff was exceptional!!!! Very helpful and super nice.
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酒店回复: Thank you for your perfect rating! We’re thrilled to know you had an excellent stay with us and our staff made your stay great. We truly appreciate your support and hope to welcome you back again soon.
5.0分
其他
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I was visiting for a birthday celebration at the nearby Treehouse Vineyards. The staff was welcoming. The breakfast was good. I was glad to learn the facility is pet-friendly. Would recommend.
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酒店回复: Thank you so much for choosing to stay with us during your birthday celebration at Treehouse Vineyards! We’re delighted to hear that you found our staff welcoming and enjoyed your breakfast. It’s wonderful to know that our pet-friendly policy added to the comfort of your stay.We truly appreciate your recommendation and hope to welcome you and your furry friend back soon for another memorable visit!
5.0分
情侣出游
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The staff were excellent, and the property was very clean. I also enjoyed the gym during my stay. I will definitely book here again when I visit my daughter at college nearby.
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酒店回复: Dear TarinaThank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us and that our team made a great impression. It's also wonderful to know you found the property clean and were able to take advantage of the gym during your visit.We truly appreciate your loyalty and look forward to welcoming you back the next time you’re in town to visit your daughter. Safe travels until then!Warm regards,
自带枕头
枕头可能不存在。你一躺上去，枕头就变平了。基本上就像没有枕头一样。房间里的天花板看起来最近漏水了。早餐相当不错。工作人员也很友好。
办理入住手续快捷方便。前台非常善于提供有关酒店及其服务的信息，并确保我们知道早餐供应时间。我很喜欢在那里的住宿，我会再去那里😀
309房间的淋浴没有热水，退房时我告诉了前台
Room Smelled like cigarettes. We tried to change rooms but nothing available. They did waive our pet fee.
We usually stay at the Marriott when we visit family but decided to try the Hampton. We appreciated the breakfast options compared to other local hotels. The only thing I really hated were the pillows (too small and firm).
We were in room 215 the shower screams till you mess with the shower pull (thing to get it to go from bath to shower) you may want someone to look at that. Overall property was great. Loved the drink, snack and things you could have forgotten section. The staff, especially the breakfast staff, were very kind and helpful. Loved the strawberry kiwi water.
The place is nice. They were noises sounding like helicopter on roof. Friday night and Saturday morning They don't keep breakfast up like they should and Saturday breakfast wasn't even tasty. It sounded as if thrr is as a room above.
Everything was great. The staff was exceptional!!!! Very helpful and super nice.
I was visiting for a birthday celebration at the nearby Treehouse Vineyards. The staff was welcoming. The breakfast was good. I was glad to learn the facility is pet-friendly. Would recommend.
The staff were excellent, and the property was very clean. I also enjoyed the gym during my stay. I will definitely book here again when I visit my daughter at college nearby.