酒店回复: ¡GraciasNos alegra saber que disfrutó del servicio y la ubicación. Agradecemos mucho su comentario y esperamos darle la bienvenida nuevamente muy pronto.
1.0分
家庭亲子
展开
Check in time is 4 p.m. room was not ready upon arrival. Left went to dinner came back around 8p.m. room still not ready. Finally got checked in at 9. Rooms outdated and have slight odor. Took kids to pool. After swimming for 20 minutes multiple roaches appeared. These roaches were huge inch and a half to 2 inches in length. One of the roaches jumped in the pool. We immediately grabbed our stuff and ran out of there. This place is definitely not worth the money stay away.
展开
酒店回复: Thank you for taking the time to share your experience. I’m truly sorry to hear about the challenges you faced during your stay, including the delay at check-in, the condition of the room, and the issues at the pool. This is far from the standard we strive to provide, and I completely understand your frustration.Your feedback is very important to us, and I’ve shared your comments with our team so we can address these concerns immediately. Best regards,Shannon MaddoxGeneral Manager
1.0分
其他
展开
Check - in was an absolute nightmare. We arrived at 1:15 (early as check in was at 4:00) we were told a room would not be ready until 3:30 or 4:00. Completely fine since check-in was scheduled for 4:00. However, at 4:20 a room was still not available. We did not get to check in until after 6:30. While other members of our group (who arrived after us) were able to check in and get into their rooms. The staff member working the front desk was unfriendly and unhelpful.
Extremely disappointed in the service.
展开
酒店回复: Jahari, we appreciate you sharing your experience and sincerely regret hearing that it fell short of expectations. It's paramount to us that check-in is a smooth and pleasant process for all our guests, and we are truly sorry that this wasn't the case for you. Your comments have been noted and will be shared with our team for review. Understanding that your experience was not up to standard, we commit to making the necessary adjustments to serve our guests better in the future. We hope you'll give us another chance to provide a more seamless visit.
2.0分
商务出差
展开
There was a large cockroach in the breakfast area, the hotel staff propped my door open with the deadbolt lock, the hotel room was in general disrepair, and my room was never cleaned during my stay.
展开
酒店回复: Thank you for sharing your experience with us. I’m truly sorry to hear about the issues you encountered during your stay, including the cleanliness concerns, maintenance problems, and the lack of housekeeping service. This is far from the standard we aim to provide, and I understand how frustrating this must have been for you.Please know that we take your feedback seriously. I’ve already shared your comments with the hotel management team to ensure these matters are addressed immediately.Thank you again for bringing this to our attention. We appreciate your honesty and hope to restore your confidence in us.Best regards,Shannon Maddox General Manager
1.0分
其他
展开
Room was dirty, carpet tore and stained, wallpaper peeling from wall, no hot water, ran out of breakfast and forks. We usually have a great experience at Embassy Suites but this one needs an overhaul!
展开
酒店回复: Sherri, thank you for taking the time to share your feedback. We deeply regret that your recent stay fell short of the standard you've come to expect from Embassy Suites. It's disappointing to hear about the condition of your room and the shortcomings you experienced during breakfast – this isn't the type of service we pride ourselves on. Please be assured that your comments have been shared with our team in order to improve the quality of our facilities and services. We truly hope for the opportunity to welcome you back in the future and deliver a better experience.
3.0分
情侣出游
展开
Nice corner suite with a view of downtown Cincinnati and easy access to walk across the bridge to football or baseball game. The shower gel and shampoo bottles were empty and the heat did not work.
展开
酒店回复: Dear Donna,Thank you for taking the time to share your comments. We're pleased that you enjoyed our prime location and the view from the suite. We've registered your feedback regarding the shower gel and shampoo bottles, as well as the issue with the heating system. We're working hard to ensure any oversights like these do not happen again. We hope to have an opportunity to provide a more seamless and enjoyable stay in the future.
3.0分
家庭亲子
Dated room that smelled stale, no full length mirror, and no clock. Shower needed to run for 10+ mins before it was hardly warm.
展开
酒店回复: Stephanie, we appreciate you taking the time to share this feedback. It's concerning to hear about the issues you faced, including the room condition and shower temperature. Your comments have been shared with our team for attentive review, as we're always striving to improve our guest experience. We hope for another opportunity to serve you better in the future.
酒店位置很好，房间也很宽敞。我们很喜欢欢乐时光的开胃菜，整个酒店住起来感觉很棒。床非常舒服（枕头就一般般了）。淋浴水很热，这一点我们很满意。对我们来说唯一的问题是，房间里有时会有一股宠物味，让人难以忍受，但他们说不认为在我们入住之前有宠物住过这个房间。我有严重的过敏症，结果整晚都在打喷嚏。
这家酒店连0星都不配！这绝对是我住过的所有酒店中最糟糕的第一次体验，甚至超越任何一家！顺便说一句，我从不轻易给任何东西留评价。我们第一间房（218）的沙发床上竟然有老鼠窝、老鼠屎和尿渍！Tiffany（客房经理）向我们保证会换房或者给予某种形式的赔偿。总经理一开始说不让换房，但在我们提到沙发床上的老鼠窝和排泄物后，他们才同意了。Tiffany（客房经理，也是唯一一个真正想帮忙的人）让我们去大堂重新分配房间。然而，那个“代理”经理却让我们等所有其他客人都办理完入住手续（等了一个多小时）才能处理。等了一个多小时后，他又说不能换房了。他们让我们把个人物品带到前台寄存，好让我们去看红人队的比赛。当我们把所有东西都带到前台时，他们给我们安排了第二间房（208），结果这间房床单上有污渍，而且地面完全是淹水的！没错，地板被空调故障漏出的水弄得湿透了。他们最终给我们安排了第三间房，并说会提供沙发床的床单和被褥——结果根本没给。他们完全没有处理好这个局面，把我们的这次旅行彻底毁了。另外，不知为什么所有电话都打不通——可能是为了不让任何人打电话投诉这些问题。这是我住过的任何酒店中最糟糕的经历，我永远不会再住这里，也不会向任何人推荐这家酒店！即使他们说些诸如“如果我能帮上什么忙……”的套话，然后什么都不做……我的家人也绝不会再住这家可怕的酒店了！
Pictures added
工作人员非常友好。早餐菜单每次都一样，但味道令人满意。周围什么都没有。
非常好的服务和位置
Check in time is 4 p.m. room was not ready upon arrival. Left went to dinner came back around 8p.m. room still not ready. Finally got checked in at 9. Rooms outdated and have slight odor. Took kids to pool. After swimming for 20 minutes multiple roaches appeared. These roaches were huge inch and a half to 2 inches in length. One of the roaches jumped in the pool. We immediately grabbed our stuff and ran out of there. This place is definitely not worth the money stay away.
Check - in was an absolute nightmare. We arrived at 1:15 (early as check in was at 4:00) we were told a room would not be ready until 3:30 or 4:00. Completely fine since check-in was scheduled for 4:00. However, at 4:20 a room was still not available. We did not get to check in until after 6:30. While other members of our group (who arrived after us) were able to check in and get into their rooms. The staff member working the front desk was unfriendly and unhelpful.
Extremely disappointed in the service.
There was a large cockroach in the breakfast area, the hotel staff propped my door open with the deadbolt lock, the hotel room was in general disrepair, and my room was never cleaned during my stay.
Room was dirty, carpet tore and stained, wallpaper peeling from wall, no hot water, ran out of breakfast and forks. We usually have a great experience at Embassy Suites but this one needs an overhaul!
Nice corner suite with a view of downtown Cincinnati and easy access to walk across the bridge to football or baseball game. The shower gel and shampoo bottles were empty and the heat did not work.
Dated room that smelled stale, no full length mirror, and no clock. Shower needed to run for 10+ mins before it was hardly warm.