酒店回复: Thank you for taking the time to share your feedback. I am sorry to hear about the issues you experienced with the heating system and the inconvenience caused by delayed and rushed service. This is certainly not the experience we aim to provide, and your comments have been shared with our Engineering and Housekeeping teams to ensure proper follow-up and improvement.We appreciate you bringing this to our attention and hope to have the opportunity to provide a more comfortable and seamless stay in the future.
2.0分
家庭亲子
原文
翻译提供方：Google
令我惊讶的是，浴室里的马桶不符合 ADA 标准，而且马桶座圈不是缓慢下降，而是猛地落下。
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酒店回复: Thank you for taking the time to share your feedback. We take accessibility very seriously and believe that all of our handicap accessible rooms meet ADA compliance standards. However, we are sorry to hear about your concerns regarding the bathroom facilities and toilet seat during your stay.Please know that we will review this matter with our maintenance team to ensure everything is functioning properly and in line with ADA requirements. Your comfort and satisfaction are very important to us, and we appreciate you bringing this to our attention.If you would like to discuss this further, please feel free to contact us directly.
3.0分
商务出差
原文
翻译提供方：Google
我想恢复昔日的活力。
大堂的免费饮料很棒。早餐也令人满意。房间和床都很大，可以舒服地休息。
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酒店回复: Thank you for your feedback! We're glad you enjoyed the free drinks in the lobby, the breakfast, and found the room and bed comfortable for a relaxing stay. We appreciate your thoughts and will continue working on enhancing the overall experience. We hope to have the opportunity to welcome you back!
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you taking the time to share your feedback. We strive to deliver exceptional experiences worthy of 9s and 10s. If you have any suggestions on how we might improve or enhance your stay, we would greatly appreciate your input. We look forward to the opportunity to welcome you back and exceeding your expectations.
2.0分
其他
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I typically don’t complain, but the great experience ended right after check in. The hotel was updated and appeared to be nice, but my stay left a lot to be desired. The bed was EXTREMELY loud and creaky. It was not very comfortable at all. I had to run the shower for 45 minutes (not exaggerating) before it finally got warm enough to shower in. I’d likely never stay here again. The Days Inn up the street is a better option.
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酒店回复: Thank you for taking the time to share your feedback. I am very sorry to hear about the issues you experienced during your stay, especially with the bed and the delay in hot water. That is certainly not the experience we aim to provide, and I understand how frustrating that must have been.I have shared your comments with our engineering and housekeeping teams so we can address these concerns promptly. We appreciate you bringing this to our attention, and we hope you might consider giving us another opportunity in the future to provide a much better stay.
4.0分
其他
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The staff there was not as friendly as the staff in the past . But Ms. Staci and the other young other young man at the front desk were both kind and courteous to me.
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酒店回复: Thank you for sharing your feedback. I am sorry to hear that your recent interactions did not reflect the warm and welcoming service you have experienced in the past. Your comments are very important, and I will review them with our team.I am glad to know that Staci and our front desk agent provided kind and courteous service during your stay. We appreciate you recognizing them and hope to welcome you back for a consistently positive experience.
5.0分
其他
The room was spacious and clean. One lamp was missing a bulb, and the engineer rectified that promptly. This was a quick overnight stay.
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酒店回复: Thank you for sharing your feedback. We are glad to hear that you found your room spacious and clean, and that our engineering team was able to assist you promptly. We appreciate you choosing to stay with us and hope to welcome you back on a future visit.
5.0分
家庭亲子
This is a solid hotel. The rooms are clean and the staff is professional and accommodating. The check in was professional.
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酒店回复: Thank you for taking the time to share your feedback. We are pleased to hear that you found our rooms clean and our team professional and accommodating. We appreciate your kind comments and hope to welcome you back again soon.
房间挺大，周边有大商场，吃饭方便。酒店前台很友好，一楼有会议桌随便用。停车免费。早餐还可以，品种较多。
酒店的床很舒服，非常安静，一次舒心的旅行
住宿体验还算合理。暖气有点问题，噪音很大，而且供暖不正常。客房服务拖了很久，或者一直催促我们离开房间。
令我惊讶的是，浴室里的马桶不符合 ADA 标准，而且马桶座圈不是缓慢下降，而是猛地落下。
我想恢复昔日的活力。
大堂的免费饮料很棒。早餐也令人满意。房间和床都很大，可以舒服地休息。
好的
I typically don’t complain, but the great experience ended right after check in. The hotel was updated and appeared to be nice, but my stay left a lot to be desired. The bed was EXTREMELY loud and creaky. It was not very comfortable at all. I had to run the shower for 45 minutes (not exaggerating) before it finally got warm enough to shower in. I’d likely never stay here again. The Days Inn up the street is a better option.
The staff there was not as friendly as the staff in the past . But Ms. Staci and the other young other young man at the front desk were both kind and courteous to me.
The room was spacious and clean. One lamp was missing a bulb, and the engineer rectified that promptly. This was a quick overnight stay.
This is a solid hotel. The rooms are clean and the staff is professional and accommodating. The check in was professional.