酒店回复: Thank you for taking the time to share your feedback. I am sorry to hear about the issues you experienced with the heating system and the inconvenience caused by delayed and rushed service. This is certainly not the experience we aim to provide, and your comments have been shared with our Engineering and Housekeeping teams to ensure proper follow-up and improvement.We appreciate you bringing this to our attention and hope to have the opportunity to provide a more comfortable and seamless stay in the future.
2.0分
家庭亲子
原文
翻译提供方：Google
令我惊讶的是，浴室里的马桶不符合 ADA 标准，而且马桶座圈不是缓慢下降，而是猛地落下。
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酒店回复: Thank you for taking the time to share your feedback. We take accessibility very seriously and believe that all of our handicap accessible rooms meet ADA compliance standards. However, we are sorry to hear about your concerns regarding the bathroom facilities and toilet seat during your stay.Please know that we will review this matter with our maintenance team to ensure everything is functioning properly and in line with ADA requirements. Your comfort and satisfaction are very important to us, and we appreciate you bringing this to our attention.If you would like to discuss this further, please feel free to contact us directly.
3.0分
商务出差
原文
翻译提供方：Google
我想恢复昔日的活力。
大堂的免费饮料很棒。早餐也令人满意。房间和床都很大，可以舒服地休息。
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酒店回复: Thank you for your feedback! We're glad you enjoyed the free drinks in the lobby, the breakfast, and found the room and bed comfortable for a relaxing stay. We appreciate your thoughts and will continue working on enhancing the overall experience. We hope to have the opportunity to welcome you back!
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you taking the time to share your feedback. We strive to deliver exceptional experiences worthy of 9s and 10s. If you have any suggestions on how we might improve or enhance your stay, we would greatly appreciate your input. We look forward to the opportunity to welcome you back and exceeding your expectations.
5.0分
家庭亲子
This is a solid hotel. The rooms are clean and the staff is professional and accommodating. The check in was professional.
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酒店回复: Thank you for taking the time to share your feedback. We are pleased to hear that you found our rooms clean and our team professional and accommodating. We appreciate your kind comments and hope to welcome you back again soon.
1.0分
其他
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Despite the decent reviews, I can’t give this place a good review. The room was not cleaned properly. The floors were not vacuumed and there was garbage underneath the bed. Though everything else looked clean, it probably only looked clean. To make matters worse, workers talk very loud in the hallways and the rooms are not very soundproof. Also, there was a fried food smell coming from, I believe, the vents.
If I am ever in Wilmington again, I will not stay here.
Checking in and out was quick, but the room is what really matters.
Not recommended.
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酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience, as this does not reflect the level of comfort or cleanliness we expect for our guests. Your comments regarding housekeeping, noise, and odors have been shared with our leadership team for review, and we appreciate you bringing these concerns to our attention. A clean and relaxing environment is our priority, and your feedback helps us improve. We hope we have the opportunity to see you again in the future for a much improved experience.
1.0分
商务出差
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There was a major safety violation that occurred and I was completely dismissed by management. I was woken in the middle of the night to a maintenance employee opening my door. There was no prior authorization or warning before he entered. The manager said sorry for the inconvenience and did not realize the gravity of the situation. I would not recommend staying here if you value safety and customer service
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酒店回复: Thank you for your feedback. We take safety and guest privacy extremely seriously. As previously communicated, this incident was the result of a room number error, not an intentional entry, and it was addressed immediately upon notification. Our management team connected with you directly at multiple touchpoints, and compensation was also provided in acknowledgment of the disruption.We regret that your experience did not meet expectations, and your comments have been shared internally as part of our ongoing efforts to strengthen our procedures. We wish you the best in your future travels.
3.0分
商务出差
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Cristina was great at check in.
Tv and refrigerator were not working in room when we arrived.
We moved from handicap room to other room that was smaller. Not sure of a refund but am requesting one.
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酒店回复: Thank you for taking the time to share your experience. We are glad to hear that Cristina provided a warm welcome at check-in. We are truly sorry to learn that the television and refrigerator were not working upon arrival and that a room change was necessary. Your comfort is important to us, and we regret the inconvenience this caused during your stay.We appreciate your feedback, as it helps us continue to improve the guest experience. We hope to have the opportunity to welcome you back for a more seamless experience in the future.
房间挺大，周边有大商场，吃饭方便。酒店前台很友好，一楼有会议桌随便用。停车免费。早餐还可以，品种较多。
酒店的床很舒服，非常安静，一次舒心的旅行
住宿体验还算合理。暖气有点问题，噪音很大，而且供暖不正常。客房服务拖了很久，或者一直催促我们离开房间。
令我惊讶的是，浴室里的马桶不符合 ADA 标准，而且马桶座圈不是缓慢下降，而是猛地落下。
我想恢复昔日的活力。
大堂的免费饮料很棒。早餐也令人满意。房间和床都很大，可以舒服地休息。
好的
This is a solid hotel. The rooms are clean and the staff is professional and accommodating. The check in was professional.
Despite the decent reviews, I can’t give this place a good review. The room was not cleaned properly. The floors were not vacuumed and there was garbage underneath the bed. Though everything else looked clean, it probably only looked clean. To make matters worse, workers talk very loud in the hallways and the rooms are not very soundproof. Also, there was a fried food smell coming from, I believe, the vents.
If I am ever in Wilmington again, I will not stay here.
Checking in and out was quick, but the room is what really matters.
Not recommended.
There was a major safety violation that occurred and I was completely dismissed by management. I was woken in the middle of the night to a maintenance employee opening my door. There was no prior authorization or warning before he entered. The manager said sorry for the inconvenience and did not realize the gravity of the situation. I would not recommend staying here if you value safety and customer service
Cristina was great at check in.
Tv and refrigerator were not working in room when we arrived.
We moved from handicap room to other room that was smaller. Not sure of a refund but am requesting one.