酒店回复: Thank you for letting us know about your recent stay with us. Yes, our property is very large. We can always look for a room closer to the lobby if that helps you on your next visit. We are also disappointed that you experienced some traffic noise while you stayed with us. We look forward to seeing you again if you would choose to try us again.
2.0分
其他
原文
翻译提供方：Google
客房服务很差。入住两天，有一天房间没有打扫，另一天他们忘了送毛巾。淋浴手柄没坏，但很危险。
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酒店回复: Thank you for letting us know about your recent stay with us. We apologize for not meeting your expectations and are using this feedback to help make any necessary improvements.
5.0分
家庭亲子
原文
翻译提供方：Google
一个我想再去一次的美妙地方。
酒店回复: Thank you for your comments. We look forward to your return too!
4.0分
其他
Building is dated. Parking is a hodge podge & hotel is confusing. Rooms clean, staff friendly & nice breakfast & lounge area.
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酒店回复: Thank you for your feedback! We're glad you enjoyed the clean rooms, friendly staff, and breakfast/lounge area. We appreciate your comments about the building and parking layout—they help us identify areas for improvement. We hope to welcome you back again soon!
5.0分
其他
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I enjoyed the stay at Hilton doulble tree nice big hotel rooms were very nice beds were were a well comfort staff were very freindly will be coming back next year
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酒店回复: Thank you so much for the wonderful 10/10 review! We're thrilled to hear you enjoyed your stay, from the spacious rooms to the comfy beds and friendly staff. It means the world to us that you're planning to return next year—we can't wait to welcome you back and make your next visit just as memorable!
5.0分
情侣出游
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We had drinks and dinner at the bar, and could not of been more pleased. Bartender was very helpful, and put MNF games on for us. Rooms are nice and clean, and staff pleasant to work with. We will stop again sometime.
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酒店回复: Thank you for taking the time to let us know about your recent stay with us. We look forward to seeing you again and are very pleased we were able to provide you with the service you deserve.
5.0分
情侣出游
Great hotel overall. Bar was great. Hot tub and pool was spacious. Water fountain outside wasn’t working while there though.
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酒店回复: Thank you for the kind words! We're so glad you enjoyed the bar, hot tub, and spacious pool—it’s wonderful to hear you had a great overall stay. We appreciate the heads-up about the fountain and are working to get it back in action. Can’t wait to welcome you again soon for an even better experience!
3.0分
情侣出游
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Staff all around was amazing especially Ana. The room upon arrival was pretty dirty. We had other peoples hair in the bed, pillow cases stank, and the shower also had other peoples hair in it as well. Room selection was pretty terrible as well with the carpet being nasty feeling and the interstate being right there. Regardless of what we tried we could hear traffic all night so barely slept each night. Only reason we didn’t cancel is because double tree doesn’t do refunds. Otherwise I would recommend staying elsewhere. Sorry.
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酒店回复: Thank you for your honest feedback. We're truly sorry your room didn’t meet cleanliness standards and that noise impacted your rest—we understand how frustrating that must have been. We’re grateful you took the time to recognize Ana’s exceptional service, and we’ll be sure to share your kind words with her. Your comments are being shared with our housekeeping and management teams so we can address these concerns and improve. We appreciate you staying with us and hope we can earn your trust again in the future.
2.0分
其他
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Do Not Stay at DoubleTree in Colorado Springs
I usually have a good experience at DoubleTree Hotels. Unfortunately that was not the case this time. We were in Colorado Springs to honor fallen firefighters. And were staying for 2 nights. I booked a King Room. When we arrived I was given the room key and was recognized as a "Hilton Honors Member". However when we got to our room they had put us in a room with 2 double beds. I went back down to the front desk and was told I was bumped to a lesser room. They had overbooked and moved people around and Hilton Honors Members get preferred treatment. I said "I AM a Hilton Honors Member" the staff member said, "Oh, but you didn't book directly through Hilton, so we moved you." They also put us next to the elevator (so you can hear the elevator & everyone getting on and off the elevator). I asked for a room not near the elevator. The staff member told me she could move us, but we would have street view. That the room by the elevator at least had courtyard view. Look at the attached photo of the "courtyard view". STOP! No one tried to make any effort to give us what we paid for. The next morning I looked on their website and saw a King Room was available. I asked if we could be moved for our 2nd night and was again told that even though THEIR website showed an available King Bed....they again overbooked and I wasn't worthy enough to be moved to a King Room. I travel a lot and I will never stay at a DoubleTree again.
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酒店回复: Thank you for taking the time to share your experience. We’re truly sorry for the frustration and disappointment you encountered during such a meaningful visit. It’s clear we missed the mark—not just in room assignment, but in how we communicated and handled the situation. That’s not the level of care we aim to provide, especially to our Hilton Honors members. We understand how upsetting it must have been to feel overlooked, and we regret that our team didn’t make a stronger effort to resolve things. Your feedback is being shared with management so we can better support our guests and avoid similar situations in the future. We appreciate your loyalty to DoubleTree and are genuinely sorry this stay didn’t reflect the standard you’ve come to expect. Thank you again for helping us improve.
位置完美，但设施可以再好一点。
我的房间离大堂最远。酒店很大，去我的房间就像迷宫一样。布局非常混乱。我的房间背对着高速公路，我整晚都能听到警笛声、卡车和摩托车的声音。楼上的人凌晨3点就醒了，这让我整晚都睡不着。
客房服务很差。入住两天，有一天房间没有打扫，另一天他们忘了送毛巾。淋浴手柄没坏，但很危险。
一个我想再去一次的美妙地方。
Building is dated. Parking is a hodge podge & hotel is confusing. Rooms clean, staff friendly & nice breakfast & lounge area.
I enjoyed the stay at Hilton doulble tree nice big hotel rooms were very nice beds were were a well comfort staff were very freindly will be coming back next year
We had drinks and dinner at the bar, and could not of been more pleased. Bartender was very helpful, and put MNF games on for us. Rooms are nice and clean, and staff pleasant to work with. We will stop again sometime.
Great hotel overall. Bar was great. Hot tub and pool was spacious. Water fountain outside wasn’t working while there though.
Staff all around was amazing especially Ana. The room upon arrival was pretty dirty. We had other peoples hair in the bed, pillow cases stank, and the shower also had other peoples hair in it as well. Room selection was pretty terrible as well with the carpet being nasty feeling and the interstate being right there. Regardless of what we tried we could hear traffic all night so barely slept each night. Only reason we didn’t cancel is because double tree doesn’t do refunds. Otherwise I would recommend staying elsewhere. Sorry.
Do Not Stay at DoubleTree in Colorado Springs
I usually have a good experience at DoubleTree Hotels. Unfortunately that was not the case this time. We were in Colorado Springs to honor fallen firefighters. And were staying for 2 nights. I booked a King Room. When we arrived I was given the room key and was recognized as a "Hilton Honors Member". However when we got to our room they had put us in a room with 2 double beds. I went back down to the front desk and was told I was bumped to a lesser room. They had overbooked and moved people around and Hilton Honors Members get preferred treatment. I said "I AM a Hilton Honors Member" the staff member said, "Oh, but you didn't book directly through Hilton, so we moved you." They also put us next to the elevator (so you can hear the elevator & everyone getting on and off the elevator). I asked for a room not near the elevator. The staff member told me she could move us, but we would have street view. That the room by the elevator at least had courtyard view. Look at the attached photo of the "courtyard view". STOP! No one tried to make any effort to give us what we paid for. The next morning I looked on their website and saw a King Room was available. I asked if we could be moved for our 2nd night and was again told that even though THEIR website showed an available King Bed....they again overbooked and I wasn't worthy enough to be moved to a King Room. I travel a lot and I will never stay at a DoubleTree again.