The rooms heart was broken most of our stay, the room smelled moldy and had pretty stains on the carpet.
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酒店回复: Our goals are to offer a bright, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that comfort is our top priority.
3.0分
其他
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When I checked in the clerk said there was a $10/night parking fee. That was not mentioned when I booked the room.
The room was nice enough. The receptacle by the bed didn't work so I had to use the light on the wall, that was inconvenient. When housekeeping came in after being gone all day, they left the door ajar instead of closing it. I didn't appreciate that & complained at the front desk & told them I didn't want them in my room. That fell on deaf ears, when I returned later that day housekeeping had indeed been in my room.
Other than that, the room was fine, it was quiet and the bed was comfortable.
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酒店回复: We are truly sorry to hear about your experience. Please accept our sincerest apologies for not being transparent regarding our charges and for the lapse in service. Our goal is to provide a welcoming and relaxing stay, and it is clear we fell short. We would appreciate the opportunity to host you again for a peaceful visit, and I am confident we can deliver on that promise.
4.0分
其他
Great breakfast, relatively quiet, simple check-in process. I also liked that i could send a tip via the app.
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酒店回复: Thank you for your wonderful review! I’m delighted to hear you enjoyed the breakfast and seamless service from our staff. I’ll be sure to pass your kind words along to the team, and we’d love to host you again soon.
2.0分
其他
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My Disabled dad and I travel to this particular location 2-3 times per year, including every Thanksgiving holiday. We have never had any issues before, but this time we did. The requested handicapped shower seat was not placed in the bathroom until the day of Thanksgiving even though we arrived the day before at 3pm. When we were finally able to shower, the shower gel dispenser was completely empty and luckily I had a small bar soap to use. Attempts to reach the front desk were unsuccessful initially, but when I did reach someone, they said they would bring the gel up. We went to our family dinner at 2pm and returned at 9pm ready to shower and no shower gel had been delivered. I tried calling, no answer so i had to physically go downstairs and request for the shower gel. The manager brought it up anout 30 minutes later.
The temperature in the room remained cold for 2 days, although we turned the heat on and my dad was uncomfortable most of the trip.
As for breakfast, there is usually grits served, but this time some funny looking oatmeal was served both mornings consecutively.
Overall, the hospitality was not as great as it usually is. I was at this location for business this past June and everything was great. This is normally our go to location because our handicapped requests for dad are always accommodated.
We understand that the holiday crowd may have factored in and will possibly return another time.
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酒店回复: I sincerely apologize for the issues you encountered during your stay. It’s clear we fell short in delivering the quality experience you deserved. We are addressing these concerns with our team to ensure they are not repeated. Thank you for your feedback, and we hope to have another opportunity to meet your expectations in the future.
4.0分
其他
The shower soap dispenser wasn’t checked periodically, but once brought to the attention of the staff, they corrected in a timely manner.
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酒店回复: While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with us and other potential travelers. We hope that you will consider a return trip for a flawless experience next time.
4.0分
家庭亲子
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Sunday's breakfast was cold. Potatoes were over cooked, wooden and cold. Monday's was great.
Bed was stiff, pillows to thick and very firm.
Surprised to find on site parking was $10/night.
Location is great, right off I-40
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酒店回复: I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future.
2.0分
其他
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We were only there one night.
* Our Room: The furniture in our room was unclean. The chair and sofa were unclean. We really did not want to sit on either of them. The furniture either needs to be replaced, or professionally steamed cleaned. The tub needed a thorough cleaning. We cleaned it ourselves. The lamps needed light bulbs. And a floor lamp could not be turned on because the knob to turn it on was missing.
* Our Dining Experience: We had dinner and breakfast. Both places were clean(except the floors where we had breakfast were sticky). However, both staffs were exceptionally hospitable. And the food was excellently prepared.
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酒店回复: I appreciate you choosing to be our Guest and recognizing our wonderful staff even though your overall stay was disappointing. Thank you so much for sharing some insight into the problems you had during your visit so we can give them our full attention and improve the guest experience as we move forward. We want to be your hotel of choice in Greensboro and hope that you consider a return trip in the future as I know we can do better.
5.0分
商务出差
Room was clean and spacious. Staff was nice and price was very reasonable. The hotel is a bit out dated but all in all a very comfortable stay.
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酒店回复: We sincerely appreciate your feedback! It brings us great joy to know you enjoyed our fresh, inviting rooms and attentive staff. Your thoughtful comments regarding our accommodations are invaluable to us as we strive for excellence. Thank you for choosing to stay with us, and we eagerly look forward to welcoming you back soon!
服务很棒。早餐，特别是煎蛋台，简直是太棒了！！!
酒店工作人员很友善。
The rooms heart was broken most of our stay, the room smelled moldy and had pretty stains on the carpet.
When I checked in the clerk said there was a $10/night parking fee. That was not mentioned when I booked the room.
The room was nice enough. The receptacle by the bed didn't work so I had to use the light on the wall, that was inconvenient. When housekeeping came in after being gone all day, they left the door ajar instead of closing it. I didn't appreciate that & complained at the front desk & told them I didn't want them in my room. That fell on deaf ears, when I returned later that day housekeeping had indeed been in my room.
Other than that, the room was fine, it was quiet and the bed was comfortable.
Great breakfast, relatively quiet, simple check-in process. I also liked that i could send a tip via the app.
My Disabled dad and I travel to this particular location 2-3 times per year, including every Thanksgiving holiday. We have never had any issues before, but this time we did. The requested handicapped shower seat was not placed in the bathroom until the day of Thanksgiving even though we arrived the day before at 3pm. When we were finally able to shower, the shower gel dispenser was completely empty and luckily I had a small bar soap to use. Attempts to reach the front desk were unsuccessful initially, but when I did reach someone, they said they would bring the gel up. We went to our family dinner at 2pm and returned at 9pm ready to shower and no shower gel had been delivered. I tried calling, no answer so i had to physically go downstairs and request for the shower gel. The manager brought it up anout 30 minutes later.
The temperature in the room remained cold for 2 days, although we turned the heat on and my dad was uncomfortable most of the trip.
As for breakfast, there is usually grits served, but this time some funny looking oatmeal was served both mornings consecutively.
Overall, the hospitality was not as great as it usually is. I was at this location for business this past June and everything was great. This is normally our go to location because our handicapped requests for dad are always accommodated.
We understand that the holiday crowd may have factored in and will possibly return another time.
The shower soap dispenser wasn’t checked periodically, but once brought to the attention of the staff, they corrected in a timely manner.
Sunday's breakfast was cold. Potatoes were over cooked, wooden and cold. Monday's was great.
Bed was stiff, pillows to thick and very firm.
Surprised to find on site parking was $10/night.
Location is great, right off I-40
We were only there one night.
* Our Room: The furniture in our room was unclean. The chair and sofa were unclean. We really did not want to sit on either of them. The furniture either needs to be replaced, or professionally steamed cleaned. The tub needed a thorough cleaning. We cleaned it ourselves. The lamps needed light bulbs. And a floor lamp could not be turned on because the knob to turn it on was missing.
* Our Dining Experience: We had dinner and breakfast. Both places were clean(except the floors where we had breakfast were sticky). However, both staffs were exceptionally hospitable. And the food was excellently prepared.
Room was clean and spacious. Staff was nice and price was very reasonable. The hotel is a bit out dated but all in all a very comfortable stay.