酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear that you found the property dirty and in poor condition, and that you felt the cost did not match the experience offered. This is not the level of quality or service we aim to provide.We have shared your comments with our housekeeping and maintenance teams so they can address these concerns promptly. Your feedback is valuable to us, and we appreciate you bringing this to our attention.We hope you will consider giving us another opportunity in the future so we can provide the experience you expected and deserve.Sincerely,General manager,Hampton Inn- East Columbus
1.0分
商务出差
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Repeated fire alarm activations, the condition of the room—including the mold in the tub/shower, broken lamp, and unclean carpet—as well as the state of the building’s exterior and parking lot. This is far from the standard we have come ti expect from a Hilton property and we are deeply dissatisfied with the inconvenience and frustration it caused
1.0分
其他
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As a former solider, I’ve had field rotations be more sanitary than this. I am currently lying in a pissed stained bed that reeks of human feces. I am genuinely shocked that Hilton is associated with this location. Sounds like I’m one of the lucky ones though as I do not have bed bugs.
5.0分
其他
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The young lady at the desk was GREAT! And the lady at the cafe was Great also very helpful. We had to change rooms because the heat wasn't working but it turned out ok.
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酒店回复: Dear Shelia,Thank you so much for your kind words! We’re delighted to hear that our front desk associate and the breakfast team made such a positive impression and were able to assist you during your stay. We apologize for the inconvenience with the heating in your original room, but we’re glad the room change worked out in the end. We truly appreciate you taking the time to share your experience and hope to welcome you back again soon!RegardsGeneral Manager
2.0分
家庭亲子
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I was told that I didn’t book 2 Rooms even though I presented a Travelocity receipt and itinerary. I was told that the 2 rooms on my receipt meant I would get 2 beds in 1 room and not 2 rooms. It was ridiculous and I was forced to purchase another room on the spot. The attendant on staff the next morning agreed that I had indeed booked 2 rooms and encouraged me to contact Travelocity to see what could be worked out.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the confusion and frustration you encountered during check-in. Your receipt and itinerary should have been reviewed more clearly, and we regret that the misunderstanding led to an unexpected additional charge.We’re glad to hear that our morning attendant was able to clarify the situation and encourage next steps, but we understand this does not undo the inconvenience you experienced. Please know that we take feedback like yours seriously, and we are reviewing this situation internally to ensure clearer communication and prevent similar issues in the future.Sincerely,General Manager,Hampton Inn- East Columbus
2.0分
商务出差
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Check in was fine, Breakfast was fine. Bags of chips under the sofa, hairs in the towels, empty soap. Guests having "relations" in the pool and loud angry fighting guests in neighboring room. Will not recommend this hotel for traveling guests and partners within my business
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. While we are pleased to hear that your check-in and breakfast experiences were satisfactory, we are truly sorry for the shortcomings you encountered during your stay.The cleanliness issues you described—items left under the sofa, hair in the towels, and an empty soap dispenser—are unacceptable and far below our standards. We have addressed this with our housekeeping team to ensure this does not happen again.We are also very concerned about the inappropriate behavior at the pool and the disturbance from neighboring guests. Situations like these do not reflect the environment we strive to maintain. Our management and security teams have been informed, and we are reviewing our monitoring procedures to better prevent and respond to such incidents.We sincerely regret that your experience fell short and impacted your impression of our property, especially as a business traveler. We hope you will consider giving us another opportunity to provide the high-quality stay you should expect from us.SincerelyGeneral ManagerHampton Inn -East Columbus
1.0分
其他
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I am writing this review to warn pet parents who are traveling with fur babies. I came to this hotel with my two cats, to seek refuge and peace/quiet. We stayed for three nights. I indicated to the front desk on the day of check-out that I would need a late check-out, to which I was acknowledged and left for my morning of work. Upon arrival back at the hotel, I went to my room in order to collect my belongings and my cats. I made sure the two signs were always on my hotel door throughout the duration of my stay (the "pets in room" and "do not disturb" signs). To my surprise, when I opened the door, I knew immediately someone had been in my room, as items were shifted and two bags with my belongings were gone... as well as my two cats. Long story short, I thankfully ended up finding them without much help from the staff who did not communicate well with me, and was advised to call the police in order to review video footage myself. I would not ever stay here again with or without my fur babies, and advise those of you who want to keep your pets safe NOT to stay here. On top of all of this... cold showers for three days.
这家酒店地理位置优越，就在I-70公路旁，而且卫生状况也令人满意。工作人员很友好，还提供简单的热早餐，让你在重新上路前能补充能量。
离机场近，适合出差自驾，免费停车，周围有一些简单的餐厅，距离主城区较远。其他方面都一般。
还行吧
整体很脏，状况很差。价格太高，不符合他们提供的服务。
Repeated fire alarm activations, the condition of the room—including the mold in the tub/shower, broken lamp, and unclean carpet—as well as the state of the building’s exterior and parking lot. This is far from the standard we have come ti expect from a Hilton property and we are deeply dissatisfied with the inconvenience and frustration it caused
As a former solider, I’ve had field rotations be more sanitary than this. I am currently lying in a pissed stained bed that reeks of human feces. I am genuinely shocked that Hilton is associated with this location. Sounds like I’m one of the lucky ones though as I do not have bed bugs.
The young lady at the desk was GREAT! And the lady at the cafe was Great also very helpful. We had to change rooms because the heat wasn't working but it turned out ok.
I was told that I didn’t book 2 Rooms even though I presented a Travelocity receipt and itinerary. I was told that the 2 rooms on my receipt meant I would get 2 beds in 1 room and not 2 rooms. It was ridiculous and I was forced to purchase another room on the spot. The attendant on staff the next morning agreed that I had indeed booked 2 rooms and encouraged me to contact Travelocity to see what could be worked out.
Check in was fine, Breakfast was fine. Bags of chips under the sofa, hairs in the towels, empty soap. Guests having "relations" in the pool and loud angry fighting guests in neighboring room. Will not recommend this hotel for traveling guests and partners within my business
I am writing this review to warn pet parents who are traveling with fur babies. I came to this hotel with my two cats, to seek refuge and peace/quiet. We stayed for three nights. I indicated to the front desk on the day of check-out that I would need a late check-out, to which I was acknowledged and left for my morning of work. Upon arrival back at the hotel, I went to my room in order to collect my belongings and my cats. I made sure the two signs were always on my hotel door throughout the duration of my stay (the "pets in room" and "do not disturb" signs). To my surprise, when I opened the door, I knew immediately someone had been in my room, as items were shifted and two bags with my belongings were gone... as well as my two cats. Long story short, I thankfully ended up finding them without much help from the staff who did not communicate well with me, and was advised to call the police in order to review video footage myself. I would not ever stay here again with or without my fur babies, and advise those of you who want to keep your pets safe NOT to stay here. On top of all of this... cold showers for three days.