酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear that you found the property dirty and in poor condition, and that you felt the cost did not match the experience offered. This is not the level of quality or service we aim to provide.We have shared your comments with our housekeeping and maintenance teams so they can address these concerns promptly. Your feedback is valuable to us, and we appreciate you bringing this to our attention.We hope you will consider giving us another opportunity in the future so we can provide the experience you expected and deserve.Sincerely,General manager,Hampton Inn- East Columbus
1.0分
商务出差
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Repeated fire alarm activations, the condition of the room—including the mold in the tub/shower, broken lamp, and unclean carpet—as well as the state of the building’s exterior and parking lot. This is far from the standard we have come ti expect from a Hilton property and we are deeply dissatisfied with the inconvenience and frustration it caused
1.0分
其他
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As a former solider, I’ve had field rotations be more sanitary than this. I am currently lying in a pissed stained bed that reeks of human feces. I am genuinely shocked that Hilton is associated with this location. Sounds like I’m one of the lucky ones though as I do not have bed bugs.
1.0分
其他
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I am writing this review to warn pet parents who are traveling with fur babies. I came to this hotel with my two cats, to seek refuge and peace/quiet. We stayed for three nights. I indicated to the front desk on the day of check-out that I would need a late check-out, to which I was acknowledged and left for my morning of work. Upon arrival back at the hotel, I went to my room in order to collect my belongings and my cats. I made sure the two signs were always on my hotel door throughout the duration of my stay (the "pets in room" and "do not disturb" signs). To my surprise, when I opened the door, I knew immediately someone had been in my room, as items were shifted and two bags with my belongings were gone... as well as my two cats. Long story short, I thankfully ended up finding them without much help from the staff who did not communicate well with me, and was advised to call the police in order to review video footage myself. I would not ever stay here again with or without my fur babies, and advise those of you who want to keep your pets safe NOT to stay here. On top of all of this... cold showers for three days.
3.0分
其他
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Our room wasn't cleaned properly before check in. There was hair all over the bathroom floor and it looked like the tub hasn't been scrubbed in a while. Breakfast was okay normal Hampton breakfast.
5.0分
其他
Front Desk Clerk was excellent getting us checked in and taking care of directions, dinner choices, and amenities from the hotel! Much appreciated!
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酒店回复: Dear Guest,Thank you so much for your wonderful feedback! We’re delighted to hear that our front desk clerk provided excellent service and assisted you with check-in, directions, dinner recommendations, and information about our amenities. We truly appreciate your kind words and will be sure to share them with our team.We look forward to welcoming you back for another great stay!Sincerely,General manager,Hampton Inn - East Columbus
5.0分
其他
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The front desk woman was very friendly and took care of a booking issue I had. The room was straightened up every day by housekeeping (3night stay), I was not expecting that. The breakfast was well maintained by the woman who ran that. She was very friendly and funny! Found out that the property was under new management and that they will be renovating but overall the facility was well maintained. They were even power washing the heat/ac units the day we were leaving.
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酒店回复: Dear Guest,Thank you so much for your kind and detailed review! We're thrilled to hear that our front desk staff was able to quickly resolve your booking issue and make you feel welcome from the start. It's also great to know that housekeeping exceeded your expectations during your stay, and that you enjoyed the friendly and upbeat service at breakfast — we’ll be sure to pass along your compliments to the team!We appreciate you noticing the efforts being made to maintain and improve the property. Yes, we’re currently under new management and excited about upcoming renovations that will make your future stays even better.Thank you again for choosing us — we hope to welcome you back soon!RegardsGeneral Manager
这家酒店地理位置优越，就在I-70公路旁，而且卫生状况也令人满意。工作人员很友好，还提供简单的热早餐，让你在重新上路前能补充能量。
离机场近，适合出差自驾，免费停车，周围有一些简单的餐厅，距离主城区较远。其他方面都一般。
还行吧
整体很脏，状况很差。价格太高，不符合他们提供的服务。
Repeated fire alarm activations, the condition of the room—including the mold in the tub/shower, broken lamp, and unclean carpet—as well as the state of the building’s exterior and parking lot. This is far from the standard we have come ti expect from a Hilton property and we are deeply dissatisfied with the inconvenience and frustration it caused
As a former solider, I’ve had field rotations be more sanitary than this. I am currently lying in a pissed stained bed that reeks of human feces. I am genuinely shocked that Hilton is associated with this location. Sounds like I’m one of the lucky ones though as I do not have bed bugs.
I am writing this review to warn pet parents who are traveling with fur babies. I came to this hotel with my two cats, to seek refuge and peace/quiet. We stayed for three nights. I indicated to the front desk on the day of check-out that I would need a late check-out, to which I was acknowledged and left for my morning of work. Upon arrival back at the hotel, I went to my room in order to collect my belongings and my cats. I made sure the two signs were always on my hotel door throughout the duration of my stay (the "pets in room" and "do not disturb" signs). To my surprise, when I opened the door, I knew immediately someone had been in my room, as items were shifted and two bags with my belongings were gone... as well as my two cats. Long story short, I thankfully ended up finding them without much help from the staff who did not communicate well with me, and was advised to call the police in order to review video footage myself. I would not ever stay here again with or without my fur babies, and advise those of you who want to keep your pets safe NOT to stay here. On top of all of this... cold showers for three days.
Our room wasn't cleaned properly before check in. There was hair all over the bathroom floor and it looked like the tub hasn't been scrubbed in a while. Breakfast was okay normal Hampton breakfast.
Front Desk Clerk was excellent getting us checked in and taking care of directions, dinner choices, and amenities from the hotel! Much appreciated!
The front desk woman was very friendly and took care of a booking issue I had. The room was straightened up every day by housekeeping (3night stay), I was not expecting that. The breakfast was well maintained by the woman who ran that. She was very friendly and funny! Found out that the property was under new management and that they will be renovating but overall the facility was well maintained. They were even power washing the heat/ac units the day we were leaving.