酒店回复: Hi Stephen,Thank you very much for taking the time to share your detailed feedback. We are glad to hear that you found the accommodations clean and comfortable, as this is something our team works hard to provide for every guest. Your comments about the room assignment and door difficulty are very important, and we appreciate you bringing them to our attention so we can ensure better experiences moving forward. Regarding room type requests, we recommend calling us directly after booking through a third-party site like ******* to confirm special preferences such as a bathtub. This helps us better align your expectations with the availability of specific room types. In terms of the door issue, our maintenance team will be taking a closer look at this to ensure it is fully resolved, as smooth access to the room is essential for a comfortable stay. We also value your input about the service you experienced at check-in. Your comments will be shared with our front desk team as part of ongoing training to ensure all guests feel both supported and respected during the process. We truly appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a much-improved experience in the future.
酒店回复: Hi Thomas,Thank you for sharing your experience. It’s disappointing to hear about the condition of your initial room, especially the cleanliness and mold concerns, which are far below our standards. Please know that we take these matters seriously, and we will address both the cleanliness and maintenance concerns with our team to ensure they are rectified. This is not the level of quality we strive to provide, especially as a Marriott hotel. We hope you’ll give us another chance to deliver the high standards you expect and deserve.
酒店回复: Hi Thomas,Thank you for sharing your experience with us. It is completely unacceptable that your original room had mold on the ceiling. We take cleanliness and safety very seriously, and this certainly does not meet the standards we aim to uphold. We also regret that the “renovated” room you were moved to had issues with the shower drainage. We understand how frustrating this must have been, and we are actively addressing these concerns with our maintenance team to ensure that such problems are resolved promptly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
非常好，酒店的早餐很好吃，对面步行五分钟购物中心
房间卫生不错
虽然是老建筑，但非常干净整洁。清洁状况也很好，员工们都非常友好。
特别值得一提的是，一楼的星巴克早上六点就开始营业了，代餐选择很多样，非常棒。
服务不是很好，设施也比较陈旧
房间很旧很差体验
住宿干净舒适。然而，我们被安排到的是一间无障碍客房，只有淋浴。******* 我们预订的是带浴缸的房间。而且，房间门被卡住了，所以我们无法用房卡开门。当我向前台为我们办理入住的年轻女士解释这件事时，她却很不耐烦。她又刷了一次房卡，让我再试一次。此外，她还教我如何刷房卡和转动门把手，我觉得她很傲慢。当然，这并没有解决问题。最后，我第三次回到前台后，另一位年轻女士叫来了维修工程师来查看情况。他到达我们的房间后，花了大约20分钟才解决问题。我们可以进出房间，但开门仍然需要一点力气。我们入住期间似乎有两场大型活动，所以他们似乎根本不关心我们的舒适度或不便之处。我们对所收到的客户服务非常失望。
我一个月前想订房间，结果被告知系统出故障，日期被改了。我既无法重新安排行程，也无法退款。由于混乱，我没能入住这家酒店。这家酒店的体验糟透了。
没有网络，手机信号有限。没有帮我办理入住，结果两次被打扰，还被要求退房，包括在退房当天早上很早就敲门。
糟糕的住宿体验
入住的房间非常不干净，天花板上甚至还有霉菌，后来换到了一间“翻新”的房间，但淋浴排水管在地板上方，所以所有的水都直接流到主房间的地板上。对于一家万豪酒店来说，整体体验相当糟糕。
糟糕的住宿体验
入住的房间不干净，天花板上甚至还有霉菌，后来换到了一间“翻新”的房间，但淋浴排水管在地板上方，所以所有的水都排到了主房间的地板上。