酒店回复: Dear Sarah,Thank you for sharing your experience! We’re glad our clean, comfortable rooms, quiet location, and ample parking made your stay enjoyable. It’s great to hear you found our location convenient for visiting Boston and enjoyed your morning Starbucks. We look forward to welcoming you back on your next trip to the area.
酒店回复: Dear Mark,Thank you so much for the incredible 10/10 review! We're thrilled to hear that you enjoyed the spacious suite and that it worked well for your family—and your furry friend too!It was our pleasure to help make your anniversary extra special. We're so glad the rose petals, champagne, and chocolate-dipped fruit added to the celebration. Your kind words mean a lot to our team, and we hope to welcome you back to Courtyard Boston Billerica for many more memorable stays!
酒店回复: Dear Kathy,Thank you for the thoughtful 10/10 review! I'm so glad to hear you had a great overall stay and that our team was able to assist when something was missed. I do apologize for the inconsistency with the room refresh—your feedback is very helpful and will be shared with our housekeeping leadership to ensure we tighten up those small but important details.You're right that our hotel is nestled in a quieter tech park area. While some of the surrounding buildings are no longer in use, we’re still proud to offer a peaceful and well-maintained space for our guests, and we’re glad you enjoyed your time with us.We hope to welcome you back again soon!
酒店回复: Dear Nelesh,Thank you for taking the time to share your detailed feedback. We're glad to hear you found the room clean and comfortable, appreciated the modern setup, and enjoyed the convenience of our location and parking.That said, I’m truly sorry we fell short on housekeeping expectations during your three-night stay. At present, our housekeeping is offered upon request—something we do our best to communicate at check-in—but we fully understand your concern. We're actively reviewing this policy and exploring a return to more routine service, especially for multi-night stays, to better align with guest expectations.We also appreciate your comments regarding breakfast. While we do let guests know about estimated wait times, we know this can still be frustrating and are working with our team to improve efficiency.Your feedback helps us improve, and we hope to have the opportunity to welcome you back for a smoother, more satisfying stay.
酒店回复: Thank you for taking the time to share your experience with us. We’re so glad to hear you enjoyed the cleanliness of our hotel, the convenience of our location and parking, and the friendliness of our check-in team. We sincerely apologize for the disruption caused by the group during your stay. We understand how important a good night's rest is, and we’ll certainly review how we can better manage group noise during busy times. We appreciate your feedback and hope to have the opportunity to welcome you back for a more peaceful experience in the future.
酒店回复: Dear Allison,Thank you for taking the time to share your feedback. While I’m glad to hear your overall stay was okay, I’m sorry that your experience was disrupted by noise in the hallways and the comfort issues with the bed and AC. That’s certainly not the restful environment we aim to provide, even for a short visit.We truly appreciate your comments, as they help us identify areas where we can improve. If your travels bring you back to the area, we’d love another opportunity to provide you with a more comfortable and peaceful stay.
位置下高速即到，基本的商务类饭店，住一晚可以。
健身房颇小，水要钱，到健身房可以接水，算典型的美国商务饭店。
地点需要有车，安静，去周边有不少可看的
我们住在城外，因为这里更划算。酒店非常干净舒适，位置安静。停车位充足。开车去波士顿大约需要25到40分钟，具体取决于交通状况，但路况还不错。如果我再去波士顿地区，我一定会再住这里。除了在星巴克喝早咖啡外，我没有使用其他便利设施。
我的意思是，这套房太棒了。房间很大，尤其是带家人和宠物一起旅行的时候。我们不需要任何额外的东西，而且我们收到了一个特别的请求，为了庆祝我们的周年纪念日，我们精心撒了玫瑰花瓣，准备了香槟，最后再配上一些蘸着巧克力的水果！A+++
总的来说，我们住得很愉快。唯一的缺点是它位于曾经繁华的商业区中心，但现在大部分建筑都空了，只有这家酒店有人住。另外，我们要求打扫房间时，他们似乎每次都漏掉不同的东西（比如更换咖啡、卫生纸和洗漱用品）。不过，我们还是下楼去要了这些东西。
干净、现代、宽敞的房间和浴室。停车位充足，可直接前往安全区域的3号州际公路和州际公路。周边便利设施约10-15分钟车程。
正如其他评论所述，早餐上菜速度较慢，但他们会提前告知您需要30分钟。入住3晚，没有客房服务，没有垃圾清运，也没有毛巾。如果隔天提供客房服务，那就太低标准了。客房服务仅应要求提供，但对于一家三星级酒店来说，隔天提供客房服务应该是一项基本的事务性服务，不应该需要顾客提出要求。
酒店房间和大堂非常干净舒适。地理位置和停车都很方便。办理入住的工作人员友好高效。有一群带着中学生的家庭，晚上在大堂和走廊里吵闹得很厉害，影响睡眠，因为我经常被关门声吵醒，但除此之外，房间里非常安静。
一切都很棒，除了毛巾。我们选的第一条毛巾上粘着一根睫毛和一缕头发。后来我们换了不同的毛巾，当我擦干身体的时候，又粘上了更多陌生人的头发。其他一切都很愉快。
还好，晚上11点半之前，走廊里总是有孩子跑来跑去，有点吵。房间里的空调总是叮叮当当响个不停，床也特别硬。住宿体验还行。只住了一晚。
当我去酒店时，我关注的是工作人员如何对待你，我非常注重干净，万豪酒店就具备这样的品质，这就是我喜欢住在那里的原因。谢谢你 🙂