酒店回复: Hello Qiuyun,Thank you for sharing your feedback with us. We completely understand how the size of the bath water may not have met your expectations. We’re glad everything else worked well for you, and we truly appreciate your input. We hope to have the chance to make your next stay even more comfortable.Sincerely,Jason O'Neal
酒店回复: Dear Susana,Thank you for sharing your experience with us. It's disappointing to hear that your stay fell below expectations, and it seems several areas require attention. The concerns you mentioned about supplies in the room and pet area cleanliness will be addressed promptly. Ensuring guest comfort and cleanliness is a priority, and your feedback is valuable in helping us improve. We appreciate your patience and understanding during this time.Sincerely,Jason O'Neal
酒店回复: Since your reservation was made with a third party, all billing and refund inquiries will have to be dealt with through them. If you need help with anything else, we'd be happy to assist if you reach out to us offline. We appreciate you bringing this to our attention and hope this matter will be resolved to your satisfaction soon.Sincerely,Jason O'Neal
酒店回复: Hi Oren,Thank you for taking the time to share your thoughts. We always aim to provide our guests with an exceptional experience and I'm sorry to hear that we fell short during your recent stay. Your feedback is invaluable for us and helps guide our efforts to improve. Our rooms have been recently updated with new 55-inch TVs as well as new cooktops, stoves, and refrigerators. We hope that on a future visit, these improvements will enhance your experience.Sincerely,Jason O'Neal
5.0分
其他
原文
翻译提供方：Google
我们非常喜欢这次住宿，真希望可以住得更久！我尤其喜欢设备齐全的厨房和宽敞的空间！强烈推荐！
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酒店回复: Thank you so much for your wonderful feedback! We are delighted to hear you enjoyed your stay and the fully equipped kitchen. Your recommendation is truly appreciated.Sincerely,Jason O'Neal
2.0分
情侣出游
原文
翻译提供方：Google
房间里有霉味，电梯也坏了。唯一值得庆幸的是前台人员送我们去了机场，但那是因为班车忘了来。
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酒店回复: Dear Harrison,Thank you for your feedback. I'm sorry to hear about the inconvenience with the musty smell and the elevators. It's great to know that our front desk team could assist you with your airport transfer despite the shuttle issues. We always strive to improve our services and appreciate your input.Sincerely,Jason O'Neal
3.0分
其他
原文
翻译提供方：Google
他们不打扫房间
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酒店回复: Thank you for sharing your feedback. Our goal is to maintain a high standard of cleanliness and your comments will help us improve our housekeeping services. We understand how important this is and will address the issue to ensure a much better experience for our future guests.Sincerely,Jason O'Neal
4.0分
其他
原文
翻译提供方：Google
不错的地方
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酒店回复: Thank you for your kind words and for choosing to stay with us. We're delighted to hear that you enjoyed your time at our property. We are continuously working to provide the best experience for our guests, and your feedback is invaluable. We look forward to welcoming you back again soon.Sincerely,Jason O'Neal
5.0分
家庭亲子
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The room was spacious and the bed was super comfortable. The location was easy to get to off the highway. Very well stocked and great iron and ironing board. Great soaps and choice of tv shows and movies. Will definitely try and stay in other locations if available. And great breakfast choices too.
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酒店回复: Hi,Thank you for your wonderful feedback! It's fantastic to hear that you enjoyed the spacious room and comfortable bed. We're glad the location was convenient and that you appreciated the amenities, including the TV options and breakfast choices. We look forward to welcoming you back at other locations.Sincerely,Jason O'Neal
服务非常好，员工也很友善。
除了洗澡水有点小了，其它的一切都好
根本不是万豪！入住后发现房间里根本没有肥皂，没有洗手液、洗洁精和沐浴露。我去前台拿了一小块洗手液。结果洗发水分配器上沾着几根细小卷曲的头发，真恶心！第二天，我又去前台要肥皂。酒店厨房设备齐全，竟然不提供洗洁精？宠物区晚上很暗，粪便袋也完全用完了，垃圾堆了三天都堆满了；我付了75美元的宠物费，但不知道为什么。房间里有虫子，沙发床的床上用品不见了，洗发水和护发素也很便宜。三天后我的头发就变得又干又脆。不会再住了。
由于航班取消，我无法在预订的日期抵达罗利/达勒姆，因此未能入住这家酒店。我尝试取消预订，但还是被收取了一天的费用。由于航空公司取消了航班，我无法入住，因此我希望获得第二天的退款。
和 RDU 附近一堆老旧廉价酒店混在一起。除了离 RDU 很近，方便赶早上 6 点的航班之外，这家酒店完全没有值得推荐的地方。
我们非常喜欢这次住宿，真希望可以住得更久！我尤其喜欢设备齐全的厨房和宽敞的空间！强烈推荐！
房间里有霉味，电梯也坏了。唯一值得庆幸的是前台人员送我们去了机场，但那是因为班车忘了来。
他们不打扫房间
不错的地方
The room was spacious and the bed was super comfortable. The location was easy to get to off the highway. Very well stocked and great iron and ironing board. Great soaps and choice of tv shows and movies. Will definitely try and stay in other locations if available. And great breakfast choices too.