酒店回复: I am so sorry for the inconvenience! Please know that we strive to provide a clean and pleasant experience for all of our guests who visit us. We will meet with the team to get the fixed ASAP! We hope so see you soon.
1.0分
其他
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There were bugs. I’m nearby and had to stay because I had some work done on my house. When I unpacked my own pots and pans, there were lingering pests in it. I threw out the whole bag and all the pots and pans. I have no idea what kind of bugs they were. They were black but I had never seen this before. Way bigger than what bed bugs would look like. But not as big as beetles.
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酒店回复: Dear Guest,Thank you for sharing this concerning experience with us. We sincerely apologise for the distress caused by the pests you encountered during your stay. This is far below our standards, and we are taking immediate action with our housekeeping and pest control teams. We appreciate you bringing this to our attention and deeply regret the inconvenience it caused.
3.0分
其他
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Kitchen was good, large refrigerator and microwave are convenient, even we didn't use it much beside making coffee and warming up food with microwave, and that was all we needed.
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酒店回复: Thank you for sharing your feedback. It's great to hear that you found the kitchen convenient and useful during your stay. The large refrigerator and microwave are definitely handy amenities. We hope you had a comfortable visit and appreciate your insights.Sincerely,Sonesta Management Team
5.0分
其他
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The room was really big and spacious! We had such a low rate we weren’t expecting such a great room. Although the sofa bed was on the smaller side , we thought overall it was a great hotel to stay at. Plus the continental breakfast was really good. We were there for a tournament and only 7min away from the fields
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酒店回复: Thank you for sharing your experience. It’s wonderful to hear that you appreciated the spacious room and the great value. Your feedback on the sofa bed is noted, and we’re glad it didn’t detract from your overall enjoyment. Additionally, we’re pleased that the continental breakfast and convenient location enhanced your stay. We hope to welcome you back the next time you're in the area for a tournament.Sincerely,Sonesta Management Team
1.0分
其他
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Impressed by the pictures, I decided to book. Really expensive but I thought it would be worth it. As we were putting our luggage away my daughter screamed from a spider in the restroom floor. I killed it no big deal. My wife was getting ready to shower in the other bathroom and it was full of ants by the tub. I called the front desk they refused to change us rooms and sent maintenance. He killed the ants with half a bottle of raid and sprayed the other bathroom were the spider was found. Now the whole room is smelling like pesticide and everyone is coughing. Next day in the afternoon another spider is killed in the kids room. Last day on our drive back to Texas my son is complaining about being itchy. I check him and his whole body is full of red bites! BED BUGS! I travel 80% of the year for work and never encountered this problem before. Its ridiculous. Even without the bugs this hotel is not worth the price! It is old and you can tell they don't mantain it. RIDICULOUS. First time at a Sonesta and last. NEVER AGAIN
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酒店回复: Dear Josue,Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including the presence of pests and the disappointing response to these concerns. It must have been very unsettling, especially with your son experiencing discomfort. Our goal is to provide a comfortable and clean environment, and it appears we fell short. Please know that we take these matters seriously and will address them with our team to prevent future occurrences. We appreciate your feedback and regret the inconvenience you faced.Sincerely,Sonesta Management Team
1.0分
家庭亲子
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I know you get what you pay for but the facility is very old. Our room had spider webs, when the air turned on it had a very strong musty odor. Very inconvenient if you have children, we had to carry our stroller and luggage up stairs with an infant. We checked out a night early and went to a different hotel.
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酒店回复: Dear Brittany,We're sincerely sorry to hear about the challenges you faced during your stay. It seems like the condition of the room fell below our standards, and we apologize for any inconvenience this caused. Additionally, the difficulty with accessing your room must have been frustrating, especially with a stroller and infant in tow. We're committed to improving for our future guests, and we appreciate your honest feedback. Sincerely,Sonesta Management Team
我很享受在 Sonesta ES suites 的住宿体验。早餐还不错（可能比一般酒店的要好），有几种咖啡、果汁、热食、煎饼、百吉饼和面包可供选择。步行5-15分钟内有几家餐馆。离小西贡和韩国城也只有很短的车程。
房间有点旧，但足够大也足够舒适。一个缺点是，除非你提出要求，否则没有每日客房清洁或每日更换毛巾服务。我遇到的另一个问题是无线网络信号弱且覆盖范围不佳。
这个地方还行——位置很方便，房间又大又干净。
这是一次舒适愉快的旅行。
环境舒服、性价比可以！
入户门上有蜘蛛网，没有清理干净，住宿内有异味。
There were bugs. I’m nearby and had to stay because I had some work done on my house. When I unpacked my own pots and pans, there were lingering pests in it. I threw out the whole bag and all the pots and pans. I have no idea what kind of bugs they were. They were black but I had never seen this before. Way bigger than what bed bugs would look like. But not as big as beetles.
Kitchen was good, large refrigerator and microwave are convenient, even we didn't use it much beside making coffee and warming up food with microwave, and that was all we needed.
The room was really big and spacious! We had such a low rate we weren’t expecting such a great room. Although the sofa bed was on the smaller side , we thought overall it was a great hotel to stay at. Plus the continental breakfast was really good. We were there for a tournament and only 7min away from the fields
Impressed by the pictures, I decided to book. Really expensive but I thought it would be worth it. As we were putting our luggage away my daughter screamed from a spider in the restroom floor. I killed it no big deal. My wife was getting ready to shower in the other bathroom and it was full of ants by the tub. I called the front desk they refused to change us rooms and sent maintenance. He killed the ants with half a bottle of raid and sprayed the other bathroom were the spider was found. Now the whole room is smelling like pesticide and everyone is coughing. Next day in the afternoon another spider is killed in the kids room. Last day on our drive back to Texas my son is complaining about being itchy. I check him and his whole body is full of red bites! BED BUGS! I travel 80% of the year for work and never encountered this problem before. Its ridiculous. Even without the bugs this hotel is not worth the price! It is old and you can tell they don't mantain it. RIDICULOUS. First time at a Sonesta and last. NEVER AGAIN
I know you get what you pay for but the facility is very old. Our room had spider webs, when the air turned on it had a very strong musty odor. Very inconvenient if you have children, we had to carry our stroller and luggage up stairs with an infant. We checked out a night early and went to a different hotel.