酒店回复: Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Residence Inn by Marriott Danvers.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
酒店回复: Dear valued guest,I have shared your feedback with the hotel team to ensure the necessary guidelines are in place and reviewed so we can put actions and plans together to improve for the future.We do have exciting news, within a year and half from now this property will be converted into apartments and our owners will be constructing a Brand New Residence Inn within 5 miles from here.We hope you will visit us again at the new property when your travels bring you back to the area.
5.0分
家庭亲子
原文
翻译提供方：Google
为了参加婚礼，在这里住了两晚。我们的房间干净整洁，设施齐全。泳池干净漂亮。
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酒店回复: Dear value guest, I'm glad that you enjoyed your stay at residence inn Danvers, also happy to read that you liked the room and pool. Hope you have an amazing day.
5.0分
其他
原文
翻译提供方：Google
非常好
热情友好的欢迎。房间干净宽敞，漂亮。早餐选择丰富。推荐并会再次入住。
2.0分
情侣出游
原文
翻译提供方：Google
酒店不太好，本来可以更干净
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酒店回复: I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your response has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
3.0分
家庭亲子
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Overall it was a ok place ….the smell in our room was so strong did not sleep well which was disappointing as we were in town for a wedding would not stay again !
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酒店回复: Dear valued guest,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. The issue with odor has been shared with our housekeeping department to ensure this is an isolated incident.I truly do apologize that you did not enjoy your stay, we hope you will visit us at our new property in the future.
2.0分
其他
Bathroom smelled of mold, towels smelled awful and moldy also. Rug was pretty yucky. No house keeping ever came.
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酒店回复: Dear valued guest,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
4.0分
家庭亲子
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The room was clean. Our fireplace didn’t work. We had to get out key cards reset a few times. The front desk staff were friendly. The ac worked well. We had a loft bathroom shower water would only get warm not hot. The breakfast had healthy options. Breakfast ends at 9am it would of been nice if it ended alittle later:
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酒店回复: Dear valued guest,Thank you for providing feedback on your recent stay with us at the Residence Inn Danvers. We are so glad to hear you enjoyed your stay and we hope to welcome you back again soon!
2.0分
其他
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Shower rod in bathroom where screwed in on both sides has signs of Sheetrock deterioration behind wallpaper as it is sunken into wall. Had gotten 6 card and only two would work for door entry. Room downstairs was shown having doors on door opening and did not. Also had the paws magnet and room all set magnet on door for bride and bridesmaids to get ready in and hotel cleaner had still walked in WITHOUT WARNING of any kind. She also stayed for like 3 minutes trying to talk/explain instead of just shutting the door and leaving
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酒店回复: Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you will give us another opportunity in the future.
方便位置，服务亲切，房间宽敞，值得推荐
我强烈推荐这家酒店！工作人员热情友好，对当地情况了如指掌。房间、公共区域、泳池和维护良好的庭院都非常干净，我给这家酒店满分10分。房间就像一间单间公寓，有充足的座位和开放空间。旺季时的价格远低于该地区的其他酒店。包含的早餐应有尽有，甚至包括冰咖啡。
潜力巨大，但设施极其陈旧。床像石头一样，能听到外面的一切，而且高速公路就在旁边。非常非常吵。他们允许养宠物，所以请注意，你的邻居可能养了像我们家一样整夜吠叫的动物。确实需要一些呵护。
为了参加婚礼，在这里住了两晚。我们的房间干净整洁，设施齐全。泳池干净漂亮。
非常好
热情友好的欢迎。房间干净宽敞，漂亮。早餐选择丰富。推荐并会再次入住。
酒店不太好，本来可以更干净
Overall it was a ok place ….the smell in our room was so strong did not sleep well which was disappointing as we were in town for a wedding would not stay again !
Bathroom smelled of mold, towels smelled awful and moldy also. Rug was pretty yucky. No house keeping ever came.
The room was clean. Our fireplace didn’t work. We had to get out key cards reset a few times. The front desk staff were friendly. The ac worked well. We had a loft bathroom shower water would only get warm not hot. The breakfast had healthy options. Breakfast ends at 9am it would of been nice if it ended alittle later:
Shower rod in bathroom where screwed in on both sides has signs of Sheetrock deterioration behind wallpaper as it is sunken into wall. Had gotten 6 card and only two would work for door entry. Room downstairs was shown having doors on door opening and did not. Also had the paws magnet and room all set magnet on door for bride and bridesmaids to get ready in and hotel cleaner had still walked in WITHOUT WARNING of any kind. She also stayed for like 3 minutes trying to talk/explain instead of just shutting the door and leaving