There was no air conditioning on the weekend of a huge state pageant. We had to sleep with our window open and put a box fan in the window!
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酒店回复: We’re sorry your experience wasn’t as expected during your recent stay. Your feedback is important to us, and we appreciate you letting us know about the challenges you faced. Our team will use your comments to help us improve going forward.
1.0分
商务出差
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I booked tbis property for a cheer comp. We drove 3 hours from Nashville at 5:30am & attend the Central Bank center for a competition, of which we were there all day. I did not check in until roughly 9:pm. I had a clogged toliet and the air was not working, it was miserably hot and we got no sleep!! I checked out as early I could because we were so miserable. I ate ine time at rhe Bistro for 75 dollars. I was chared 25 twice and another 89 dollars was charged that did not beling ro me. Please don't stay at this property. The hallways are extremely cool, but the room was awful. Needless to say, we all drove home with zero sleep. After going for 20-hrs non-stop, I just wanted a cool room and some sleep. We got neither. Do not waste your money on this property!
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酒店回复: Thank you for taking the time to share your experience. We’re sorry your stay didn’t meet expectations, especially after such a long day. Your feedback about the room condition and unexpected charges has been shared with our team, as we’re committed to making improvements. We regret that your visit was not as comfortable as you hoped, and we appreciate you letting us know.
2.0分
其他
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Room 526-the bathroom sink had dirt in it and one of the pillows had dirt on it.
Room 447-the faucet on the bathroom sink sprayed on you when you turned it on. The shower switch did not work correctly.
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酒店回复: Thank you for sharing your experience with us. We’re sorry your stay wasn’t as expected, and your feedback about the rooms and bathrooms has been shared with our team for review. Your comments help us work toward a better experience for all our guests.
5.0分
商务出差
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Clean room. Staff super friendly and we enjoyed the bar service. Can’t say the bar food was much to brag about - I had their French onion soup and my friend had the wings. They were just above average. The deviled eggs were rubbery. Nice that the parking is free.
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酒店回复: Dear Sharon,Thank you for sharing your experience. We're pleased to hear you enjoyed our clean rooms, friendly team, and complimentary parking. Your insights into our bar service and food offerings are much appreciated, and we're taking them into consideration as we continually strive to enhance our guest experience. We're looking forward to welcoming you back in the future.
1.0分
情侣出游
Room wasn’t not ready at check in time, had to wait for and hour and half for the room, then it wasn’t the room that was booked on your site
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酒店回复: Kacy, we deeply appreciate your patience in sharing your experience. We understand how important a smooth check-in process is and regret to hear that yours didn't fit the bill, particularly with the confusion regarding your room. Please be assured that your feedback has been noted by our team as an opportunity to improve our operations and better serve our guests. We sincerely hope we have the chance to better your experience should you choose to stay with us in the future.
4.0分
其他
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The property is great and convenient to the Kentucky Horse Park. The lobby area is lovely and inviting so was surprised to find incredibly basic guest rooms. When did Marriott switch to having no carpet in their rooms?
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酒店回复: Elizabeth, we appreciate you taking the time to share your feedback. We're glad to hear you found our location and lobby area to your liking. However, we are sorry to hear about your surprise regarding our room design. Your input about the room furnishings helps us understand where improvements can be made. Our guests' comfort is always our top priority and we look forward to showing you the strides we're making in the future.
3.0分
其他
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Clean hotel; check-in was an absolute terror. I felt sympathetic for the front desk associate how this was not in her control. The app allowed my party to check in early. For this arrive early but “no rooms” were ready for check in. I had to get ready for an event in a lobby bathroom…
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酒店回复: Madison, thank you for sharing your experience. We regret that your check-in did not go smoothly and appreciate your understanding toward our team member. Your feedback is helpful, and we'll use it to make improvements for future guests. We hope you'll consider giving us another chance in the future.
前台工作人员的态度非常糟糕，完全没有客户服务意识。一整晚都没有电，我是在黑暗中睡的，而且暖气也坏了。餐厅的服务也很差劲。我绝对不会向任何人推荐这家酒店。
酒店很干净，床也很舒服。下次肯定还会再来。
度假酒店，环境不错，设施老化，服务不够。
There was no air conditioning on the weekend of a huge state pageant. We had to sleep with our window open and put a box fan in the window!
I booked tbis property for a cheer comp. We drove 3 hours from Nashville at 5:30am & attend the Central Bank center for a competition, of which we were there all day. I did not check in until roughly 9:pm. I had a clogged toliet and the air was not working, it was miserably hot and we got no sleep!! I checked out as early I could because we were so miserable. I ate ine time at rhe Bistro for 75 dollars. I was chared 25 twice and another 89 dollars was charged that did not beling ro me. Please don't stay at this property. The hallways are extremely cool, but the room was awful. Needless to say, we all drove home with zero sleep. After going for 20-hrs non-stop, I just wanted a cool room and some sleep. We got neither. Do not waste your money on this property!
Room 526-the bathroom sink had dirt in it and one of the pillows had dirt on it.
Room 447-the faucet on the bathroom sink sprayed on you when you turned it on. The shower switch did not work correctly.
Clean room. Staff super friendly and we enjoyed the bar service. Can’t say the bar food was much to brag about - I had their French onion soup and my friend had the wings. They were just above average. The deviled eggs were rubbery. Nice that the parking is free.
Room wasn’t not ready at check in time, had to wait for and hour and half for the room, then it wasn’t the room that was booked on your site
The property is great and convenient to the Kentucky Horse Park. The lobby area is lovely and inviting so was surprised to find incredibly basic guest rooms. When did Marriott switch to having no carpet in their rooms?
Clean hotel; check-in was an absolute terror. I felt sympathetic for the front desk associate how this was not in her control. The app allowed my party to check in early. For this arrive early but “no rooms” were ready for check in. I had to get ready for an event in a lobby bathroom…