Clean room. Staff super friendly and we enjoyed the bar service. Can’t say the bar food was much to brag about - I had their French onion soup and my friend had the wings. They were just above average. The deviled eggs were rubbery. Nice that the parking is free.
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酒店回复: Dear Sharon,Thank you for sharing your experience. We're pleased to hear you enjoyed our clean rooms, friendly team, and complimentary parking. Your insights into our bar service and food offerings are much appreciated, and we're taking them into consideration as we continually strive to enhance our guest experience. We're looking forward to welcoming you back in the future.
1.0分
情侣出游
Room wasn’t not ready at check in time, had to wait for and hour and half for the room, then it wasn’t the room that was booked on your site
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酒店回复: Kacy, we deeply appreciate your patience in sharing your experience. We understand how important a smooth check-in process is and regret to hear that yours didn't fit the bill, particularly with the confusion regarding your room. Please be assured that your feedback has been noted by our team as an opportunity to improve our operations and better serve our guests. We sincerely hope we have the chance to better your experience should you choose to stay with us in the future.
4.0分
其他
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The property is great and convenient to the Kentucky Horse Park. The lobby area is lovely and inviting so was surprised to find incredibly basic guest rooms. When did Marriott switch to having no carpet in their rooms?
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酒店回复: Elizabeth, we appreciate you taking the time to share your feedback. We're glad to hear you found our location and lobby area to your liking. However, we are sorry to hear about your surprise regarding our room design. Your input about the room furnishings helps us understand where improvements can be made. Our guests' comfort is always our top priority and we look forward to showing you the strides we're making in the future.
3.0分
其他
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Clean hotel; check-in was an absolute terror. I felt sympathetic for the front desk associate how this was not in her control. The app allowed my party to check in early. For this arrive early but “no rooms” were ready for check in. I had to get ready for an event in a lobby bathroom…
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酒店回复: Madison, thank you for sharing your experience. We regret that your check-in did not go smoothly and appreciate your understanding toward our team member. Your feedback is helpful, and we'll use it to make improvements for future guests. We hope you'll consider giving us another chance in the future.
1.0分
家庭亲子
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My check in time was supposed to be 4pm. I had tickets to a college football game and wanted to get into my room and change clothes for the game. My room was not ready. We waited in the lobby an hour and then I had to change for the game in the lobby bathroom because I had to leave for the game before my room was ready. For what I paid for this room it was really disappointing I didn’t get to even check in until I came back from the game near midnight. I felt like something should have been to compensate us for the inconvenience and stress this caused.
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酒店回复: Martha, thank you for sharing your experience. We're sorry your stay didn’t go as planned, and we understand how frustrating this must have been given your plans and expectations. Your feedback is very important to us and will be discussed with our team so we can work toward a better experience for future guests. We appreciate you letting us know.
3.0分
家庭亲子
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I booked with ******* and they held $600 when I checked in instead of the $75 they were supposed to hold for incedentals. The credited me back my resort fee, which was nice. But it was quite inconvenient to have that much held without my knowledge.
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酒店回复: Susan, thank you for sharing your feedback. The team appreciates your comments regarding the refund process and will continue working to provide clear information and a comfortable experience for all guests.
4.0分
家庭亲子
Property is fairly well maintained but is beginning to show it's age. Can't give it 5 stars.
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酒店回复: Timothy, thank you for sharing your thoughts. The team at Marriott Lexington Griffin Gate Golf Resort & Spa appreciates your feedback about the maintenance and character of the property. We hope you had a comfortable stay and look forward to welcoming you again.
酒店很干净，床也很舒服。下次肯定还会再来。
前台工作人员的态度非常糟糕，完全没有客户服务意识。一整晚都没有电，我是在黑暗中睡的，而且暖气也坏了。餐厅的服务也很差劲。我绝对不会向任何人推荐这家酒店。
度假酒店，环境不错，设施老化，服务不够。
Clean room. Staff super friendly and we enjoyed the bar service. Can’t say the bar food was much to brag about - I had their French onion soup and my friend had the wings. They were just above average. The deviled eggs were rubbery. Nice that the parking is free.
Room wasn’t not ready at check in time, had to wait for and hour and half for the room, then it wasn’t the room that was booked on your site
The property is great and convenient to the Kentucky Horse Park. The lobby area is lovely and inviting so was surprised to find incredibly basic guest rooms. When did Marriott switch to having no carpet in their rooms?
Clean hotel; check-in was an absolute terror. I felt sympathetic for the front desk associate how this was not in her control. The app allowed my party to check in early. For this arrive early but “no rooms” were ready for check in. I had to get ready for an event in a lobby bathroom…
My check in time was supposed to be 4pm. I had tickets to a college football game and wanted to get into my room and change clothes for the game. My room was not ready. We waited in the lobby an hour and then I had to change for the game in the lobby bathroom because I had to leave for the game before my room was ready. For what I paid for this room it was really disappointing I didn’t get to even check in until I came back from the game near midnight. I felt like something should have been to compensate us for the inconvenience and stress this caused.
I booked with ******* and they held $600 when I checked in instead of the $75 they were supposed to hold for incedentals. The credited me back my resort fee, which was nice. But it was quite inconvenient to have that much held without my knowledge.
Property is fairly well maintained but is beginning to show it's age. Can't give it 5 stars.