酒店回复: Dear David,That sounds like a really frustrating situation, and we’re genuinely sorry your trip to Minneapolis had to be canceled due to the storms—travel plans falling through like that can be incredibly disappointing. We completely understand how upsetting it must’ve been to not only miss out on your visit but also lose your deposit in the process. While third-party booking policies like Expedia’s are unfortunately outside of our control, we truly wish there had been a more flexible option for you during such unexpected circumstances. We hope you’ll have another opportunity to stay with us in the future under better conditions, and we’d love to welcome you then.
酒店回复: Dear Rebecca,That definitely doesn’t sound like the experience you expected—or the one we aim to provide. We're really sorry your room wasn’t clean upon arrival, especially with leftover crumbs and dirty towels—it’s unacceptable and not the standard we hold ourselves to. We know how frustrating it must’ve been to walk into a room that didn’t feel fresh or ready for you, especially considering the price you paid. We’ll be addressing this with our housekeeping team right away to make sure it doesn’t happen again. Your feedback helps us do better, and we truly appreciate you bringing it to our attention.
酒店回复: Dear Jessika,It’s really disappointing to hear that your experience didn’t meet expectations, especially in such a high-traffic area where service should be dependable and responsive. We’re truly sorry that you encountered poor customer service, a lack of support, and unfulfilled commitments during your stay—those aren’t things we take lightly. Your feedback is incredibly important, and we completely understand how frustrating it must have been to not feel supported or prioritized, especially when the hotel was busy. We’ll be using your comments to take a closer look at how we can improve staffing and service follow-through moving forward.
5.0分
其他
原文
翻译提供方：Google
酒店很大，很安静。房间干净宽敞。
2.0分
家庭亲子
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The crowd was sketchy- a nearby shelter was staying there and there was no free breakfast. It was expensive to stay there and not feel safe. Housekeeping only came 1 out of the 3 days.
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酒店回复: Dear Guest,We truly understand how important feeling safe and comfortable is during your stay. Your feedback about the atmosphere, housekeeping, and breakfast means a lot, and we’ll be taking a closer look at these areas to make improvements. We want every guest to feel at ease and cared for from check-in to check-out. We hope you’ll consider giving us another chance to offer a more reassuring and enjoyable visit next time.
4.0分
商务出差
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AC worked great, staff was cold before and at check-in but happy to provide a toothbrush when one was asked for. Cleaners knocked twice on the door the morning of checkout hours before check out time
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酒店回复: Dear Jason,We appreciate you sharing your experience with us! We're glad to know the AC worked perfectly and that our team was able to help with a toothbrush when needed. We’ll make sure to remind our housekeeping staff to be more mindful of checkout times to avoid early interruptions. Your feedback helps us continue improving the warmth and comfort we want every guest to feel during their stay.
老酒店，设施陈旧！
绝对是最好的！
房间很棒
近年来我曾多次入住这家酒店，但最近这次绝对是最糟糕的一次。那工业马桶简直像回到了小学时代，把手又大又硬，一滴尿都冲不下去。淋浴间叮当作响，走廊里有人连续二十分钟砰砰地摔门。床简直像维多利亚时代小说里的刑具，吱吱作响，让人感觉随时都要被它吞噬。退房时前台的态度更是令人无语。他们说话声音小得几乎听不见，当我停下来思考他们说的话时，他们还翻了个白眼。这六个月来，这家酒店到底发生了什么？
我们不得不取消预订。雷暴天气导致我们无法完成明尼阿波利斯之旅。
我们还了解到*******不接受取消预订。因此，我们损失了押金。
我们房间里的毛巾很脏。到处都是之前客人留下的面包屑和饼干。酒店本身还不错，但就这个价格而言，我的房间简直太糟糕了。
糟糕的客户服务，不热情周到，员工配备也不够，对于一家地处繁华地段的酒店来说，简直是太糟糕了。没有任何后续行动。
酒店很大，很安静。房间干净宽敞。
The crowd was sketchy- a nearby shelter was staying there and there was no free breakfast. It was expensive to stay there and not feel safe. Housekeeping only came 1 out of the 3 days.
AC worked great, staff was cold before and at check-in but happy to provide a toothbrush when one was asked for. Cleaners knocked twice on the door the morning of checkout hours before check out time