I think your housekeeping staff needs to do a better job of cleaning the rooms, changing my towels, but not cleaning my floors it’s totally unacceptable.
The dining room area for breakfast needs to also be thoroughly cleaned the areas around my table adjacent to the windows were very filthy. Your lovely area and your outside facility was the best part of my stay.
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酒店回复: Thank you for taking the time to share your feedback with us. I sincerely apologize for the shortcomings you experienced with the cleanliness of your room and the dining area during breakfast. It is unacceptable that your towels were changed without the floors being properly cleaned, and that the area around your table was not maintained to the standards we expect. Please know that your comments have been shared with our housekeeping and food & beverage teams so immediate improvements can be made.On a positive note, we are delighted that you enjoyed our outdoor facilities and found them to be the highlight of your stay. We truly value your feedback as it helps us identify where we need to improve while also recognizing what our guests appreciate most.We hope to have the opportunity to welcome you back and provide you with a much more seamless and enjoyable experience next time.
5.0分
家庭亲子
Great service from staff from valet, front desk, housekeeping, bar and restaurant. Food was very good and everything is in walking distance.
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酒店回复: Thank you so much for your wonderful feedback. We’re delighted to hear that you experienced great service from our valet, front desk, housekeeping, bar, and restaurant teams. It’s always rewarding to know that our staff made such a positive impression during your stay.We’re also glad you enjoyed the food and found our location convenient with everything within walking distance. Your kind words mean a lot to us, and we truly appreciate you choosing our property.We look forward to welcoming you back soon for another enjoyable visit!
4.0分
情侣出游
Breakfast wasnt free, i asked for towels because of a leaky bathroom door. Still waiting on thw towel. I slipped twice.
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酒店回复: Breakfast wasn't free, I asked for towels because of a leaky bathroom door. Still waiting on the towel. I slipped twice.
环境很好，周围出行很方便，距离海边很近，步行溜达就到了
房间很大，很干净，有小厨房，可以烧点热水和热饭，很近就有梅西百货，publix 超市，门口有watertaxi站点，唯一不足的是临马路房间很吵。
大堂和花园非常漂亮，你可以在长椅上放松。我没在那里吃早餐，所以无法评价。房间有点老旧，和主大堂不太搭。
位置很好，酒店看起来也不错，唯一的问题是房间有点老旧了，可能需要翻新一下。另外，如果你是自驾游，要做好支付代客泊车费用的准备。
我们最近在劳德代尔堡的希尔顿逸林酒店GalleryOne住了四晚，总的来说，这是一次有好有坏的体验。
优点：
位置绝佳——靠近海滩和购物中心，度假非常方便。
我们的房间很宽敞，这点我们很喜欢。窗外一半是泳池景观，一半是垃圾箱，虽然垃圾箱偶尔会有点吵。
前台员工非常乐于助人；我们提早抵达，接待员很好心地让我们提前办理了入住，我们对此非常感激。
缺点：
尽管我们的客房服务人员非常友善，但清洁质量并未达到希尔顿酒店应有的标准，有待改进。
泳池维护不善——我们入住时很脏，在我们入住的四天里，它从未被清理过。
总的来说，虽然地理位置和房间大小都很棒，但为了达到希尔顿一贯的高标准，维护和客房服务方面还需要引起重视。
酒店急需进行大规模翻修，连2星都算不上。
地理位置绝佳！员工都非常友善！房间干净整洁，大小也合适。
I think your housekeeping staff needs to do a better job of cleaning the rooms, changing my towels, but not cleaning my floors it’s totally unacceptable.
The dining room area for breakfast needs to also be thoroughly cleaned the areas around my table adjacent to the windows were very filthy. Your lovely area and your outside facility was the best part of my stay.
Great service from staff from valet, front desk, housekeeping, bar and restaurant. Food was very good and everything is in walking distance.
Breakfast wasnt free, i asked for towels because of a leaky bathroom door. Still waiting on thw towel. I slipped twice.