酒店回复: Thank you for the review. We will have maintenance check your unit toilet pressure
4.0分
其他
原文
翻译提供方：Google
不错的酒店。
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酒店回复: Thank you, Rafael, for sharing your feedback and for staying with us! We’re glad you had a positive experience overall. We appreciate your support and hope to welcome you back soon for another great stay.
3.0分
家庭亲子
原文
翻译提供方：Google
一般般
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酒店回复: Hi George, thank you for your feedback. We appreciate your input and will use it to improve future guest experiences.
2.0分
商务出差
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Unfortunately, this was not a positive experience. The hotel was undergoing construction, which was not noted in the reservation process. The construction noise woke me up early and severely limited my ability to work in my room, which is critical when I'm traveling. The manager on duty did his best to accommodate me, but it was a major inconvenience. Being able to work from my hotel is a very important factor when I travel, and I think it should've been noted that there was construction happening. If it had, I would have looked for other accommodation.
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酒店回复: Dan, I’m sorry the renovation noise disrupted your sleep and ability to work—especially since it wasn’t clearly noted during booking. While construction noise can’t be fully avoided during a full renovation, we appreciate your patience and I’m glad our team tried to accommodate you as best we could given the circumstances.
2.0分
其他
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I reserved an accessible room since I'm in a wheelchair. When i checked in they said it was not available because they overbooked the room. They instead put me in a room i couldn't get into the bed or shower. The bathroom was dirty and although they advertised breakfast, there was not.
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酒店回复: Thank you for sharing your experience with us, Heidi. I’m very sorry that your stay did not feel as comfortable as it should have. We understand how important it is to have a room that meets your accessibility needs, and I can imagine how disappointing it was to find something different from what you expected.From our records, the accessible room was associated with your reservation for the 25th, which was canceled, and the reservation for the 27th reflected a standard king room. With the room type that remained active in our system, we did our best to accommodate you, though I understand it still did not fully meet your needs.I also appreciate you bringing the bathroom concerns to our attention, and we will be reviewing this with our team. Thank you again for taking the time to share your feedback — it truly helps us improve the experience for all our guests.
2.0分
其他
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Thought of rating the hotel 3 stars as the staff was friendly, but I just can’t as everything else was so poor. The bed was extremely uncomfortable, to the point that I considered sleeping on the floor. The shower spewed water everywhere so the pressure was terrible. The phone didn’t work, which I wanted to use to ask for a hair dryer as there was none in the room. I was there 4 nights but my bed was never made, what ever happened to turning your room over? I guess there’s a reason this hotel is cheap
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酒店回复: Thank you for your feedback, Wanda. While we’re glad to hear our staff was friendly, we’re very sorry for the multiple issues you experienced during your stay. This is far from the standard we aim to provide. We’ll be addressing the concerns you mentioned immediately to ensure a better experience moving forward. Thank you for bringing them to our attention.
5.0分
其他
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Kind and helpful staff/ a safe place/ pleasant and mostly peaceful- ok…there were some loud noises from mechanics or devices several times- but all in all it was a perfect stay- HOORAY!!
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酒店回复: Thank you so much for the wonderful 10/10 review, Amy! We’re thrilled to hear that our team made your stay kind, helpful, and comfortable, and that you felt safe and welcomed throughout your visit. We’re also grateful for your understanding regarding the occasional mechanical noises—our property is currently undergoing a full renovation, and feedback like yours helps us minimize any disruptions. All in all, we’re delighted it was a perfect stay for you. HOORAY indeed! We can’t wait to welcome you back again.
5.0分
其他
This is my go to when I come to Dallas. It is in a great area very accessible to the freeway and the rooms were great.
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酒店回复: Wanda, thank you for choosing us as your go-to hotel in Dallas! We’re thrilled to hear you enjoyed our convenient location and that your room was comfortable. It’s always a pleasure to welcome you back, and we look forward to hosting you again on your next visit.Safe travels until then!
大堂区域和酒店其他部分不太搭，会让人觉得房间也会同样时尚。房间很舒服，但确实有些过时了。我们刚到的时候，隔壁酒店（和我们共用停车场）有警察待了好几个小时，这让人有点不安。不过最终一切都很好，没什么特别的。
很不错的酒店，地理位置优越，交通便利。房间很干净，但临近高速公路有点吵。
开窗通风好！冲马桶很烦人
窗户开着通风真是太好了。然而，马桶里的虹吸管有问题，无法正常冲水。
不错的酒店。
一般般
Unfortunately, this was not a positive experience. The hotel was undergoing construction, which was not noted in the reservation process. The construction noise woke me up early and severely limited my ability to work in my room, which is critical when I'm traveling. The manager on duty did his best to accommodate me, but it was a major inconvenience. Being able to work from my hotel is a very important factor when I travel, and I think it should've been noted that there was construction happening. If it had, I would have looked for other accommodation.
I reserved an accessible room since I'm in a wheelchair. When i checked in they said it was not available because they overbooked the room. They instead put me in a room i couldn't get into the bed or shower. The bathroom was dirty and although they advertised breakfast, there was not.
Thought of rating the hotel 3 stars as the staff was friendly, but I just can’t as everything else was so poor. The bed was extremely uncomfortable, to the point that I considered sleeping on the floor. The shower spewed water everywhere so the pressure was terrible. The phone didn’t work, which I wanted to use to ask for a hair dryer as there was none in the room. I was there 4 nights but my bed was never made, what ever happened to turning your room over? I guess there’s a reason this hotel is cheap
Kind and helpful staff/ a safe place/ pleasant and mostly peaceful- ok…there were some loud noises from mechanics or devices several times- but all in all it was a perfect stay- HOORAY!!
This is my go to when I come to Dallas. It is in a great area very accessible to the freeway and the rooms were great.