酒店回复: Thank you for the review. We will have maintenance check your unit toilet pressure
4.0分
家庭亲子
Under construction but definitely NOT a problem. The only drawback was lack of breakfast. Otherwise everything was fine.
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酒店回复: Thank you for your feedback and for being understanding during our renovation! We’re glad to hear construction didn’t impact your stay and that everything else was enjoyable. We appreciate your patience as we work to enhance our amenities — including future breakfast options. We hope to welcome you back soon to experience our fully updated hotel!
2.0分
商务出差
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I asked for a specific room at the time of booking, when I arrived, I was told the room wasn't ready, but it was mine as soon as it was ready around 3. I came back at 4 and a different person said that room was occupied. One of the desk clerks is a liar.
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酒店回复: Hello James, thank you for sharing your feedback. We apologize for the confusion regarding your room request. We do our best to accommodate specific room preferences whenever possible, though they are subject to availability at check-in. It sounds like there was a miscommunication between team members, and we’ll review this with our staff to ensure clearer communication moving forward. We appreciate your patience and hope you’ll consider giving us another opportunity in the future.
2.0分
商务出差
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Our door was messed up. The dead bolt would not lock and it was because someone had completely pried it out of the door jam. When opening the door with your electronic door key, and pushing the door in, this caused the door to not open easily because where it had been pried inward it bend the jam and the door catches. I brought this to the attention of front desk staff and they said they could have maintenance come look at it…in the middle of the frigging night…but could not move us as they were “full up”. This is in middle of Dallas…so did not feel safe rest of night and do not sleep well. Our room was also at end of hallway where “construction” was going on and end of hallways was taped of with heavy plastic and hazard tape. When we got up at 7 next morning and were getting ready we heard drilling and when leaving at 8 people were carrying out lamps and tables…check out is 11 so what about folks wanting to sleep??? So tacky.
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the concerns you faced during your stay, particularly with the condition of your guest room door and the noise from ongoing renovations. We understand how unsettling and disruptive this must have been, and we’re very sorry we were not able to provide a room move due to being fully occupied. Safety, security, and guest comfort are top priorities for us, and your comments have been shared with our maintenance and management teams to ensure immediate attention is given to both the door issue and how construction activity is scheduled. We truly appreciate your feedback, as it helps us improve, and we hope you’ll consider giving us another opportunity in the future to provide you with a much better stay.
1.0分
情侣出游
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When we bought the room, we were informed that breakfast was included, however once we got to the hotel, they told us that was no longer applicable due to renovations that were occurring, however, there was no price alteration. We proceeded to the room and after setting our stuff down, we peeled back the sheets of the bed to discover they were dirty and hadn’t been changed out or washed since the last guest. We requested they be changed and they did. Later that night, we proceeded to take showers where we attempted to use the shampoo, body wash, and conditioner that were provided and attached to the wall of the shower. However, upon using them, we quickly realized that there was a foul stench coming from all three containers. Unsure if it was the brand or if the previous resident did something to them, we decided to request them to be changed from the front desk yet they never swapped them out and we had to purchase our own toiletries from Walmart. When we finally got back to the hotel after our outings, we returned well after midnight for some much needed rest. We fell asleep around 2am hoping to get a good quality sleep, but were abruptly awoken at around 8am, if not earlier, by construction from the renovations happening very close to our room. Was a miserable experience to say the least and will not be returning.
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酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about the challenges you experienced during your stay. From the condition of your room upon arrival to the issues with toiletries and the noise disruptions from our renovation, we understand how disappointing this must have been and sincerely apologize.We should have communicated more clearly regarding the temporary suspension of breakfast service during renovations, and we regret that this was not reflected in your experience. Additionally, cleanliness and comfort are top priorities for us, and it’s concerning to hear about the state of your linens and the in-room amenities not being addressed promptly after your request.Your comments have been shared with our housekeeping and front desk teams to ensure immediate improvements are made. While renovations are necessary to enhance the guest experience long term, we recognize the inconvenience they caused during your visit.We appreciate your feedback and the opportunity to improve, even though we regret that your stay fell short of expectations. Should your travels bring you back to the area, we hope you might reconsider and give us the chance to provide you with the quality stay we strive to deliver.
1.0分
其他
Staff was ok but the rooms smelled like mold. The carpets were wet and even after moving rooms, the smell was strong
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about the condition of your room and that the issue persisted even after moving. This is not the experience we want our guests to have. We’ll be addressing the concerns you raised with our housekeeping and maintenance teams to ensure this is corrected. We appreciate you bringing it to our attention and hope you’ll consider giving us another opportunity in the future.
2.0分
其他
This place looks nothing like the pictures or reviews. Should be illegal to allow this to keep happening
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酒店回复: We’re sorry to hear that your stay did not meet your expectations. We always strive to provide accurate descriptions and photos of our property, and we regret if you felt there was a disconnect. Your feedback is valuable, and we will review our listings to ensure they are as clear and up to date as possible. Thank you for taking the time to share your experience
3.0分
商务出差
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Having stayed in a few hotels on this scale recently, I have to say this was a great experience for the price. The rooms were well organized and clean. They had all the extras available (make-up remover, lotion, shampoo, etc.), and the bed was fine. The hotel is also very quiet and has a 10 PM-7 AM "quiet time." About the only two negatives I can say about it are that the handicap parking is not very near the door, and the pillows were the cheap, dacron, "lumpy" style (however, they did not give me a migraine so they were not that bad). This is a solid 3-star hotel to me.
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酒店回复: Thank you for sharing your detailed feedback with us. We’re delighted to hear you enjoyed the cleanliness of the rooms, the amenities provided, and the quiet environment during your stay. We also appreciate your comments about the parking and pillows—your input helps us identify areas where we can improve. We hope to have the opportunity to welcome you back again soon!
大堂区域和酒店其他部分不太搭，会让人觉得房间也会同样时尚。房间很舒服，但确实有些过时了。我们刚到的时候，隔壁酒店（和我们共用停车场）有警察待了好几个小时，这让人有点不安。不过最终一切都很好，没什么特别的。
很不错的酒店，地理位置优越，交通便利。房间很干净，但临近高速公路有点吵。
开窗通风好！冲马桶很烦人
窗户开着通风真是太好了。然而，马桶里的虹吸管有问题，无法正常冲水。
Under construction but definitely NOT a problem. The only drawback was lack of breakfast. Otherwise everything was fine.
I asked for a specific room at the time of booking, when I arrived, I was told the room wasn't ready, but it was mine as soon as it was ready around 3. I came back at 4 and a different person said that room was occupied. One of the desk clerks is a liar.
Our door was messed up. The dead bolt would not lock and it was because someone had completely pried it out of the door jam. When opening the door with your electronic door key, and pushing the door in, this caused the door to not open easily because where it had been pried inward it bend the jam and the door catches. I brought this to the attention of front desk staff and they said they could have maintenance come look at it…in the middle of the frigging night…but could not move us as they were “full up”. This is in middle of Dallas…so did not feel safe rest of night and do not sleep well. Our room was also at end of hallway where “construction” was going on and end of hallways was taped of with heavy plastic and hazard tape. When we got up at 7 next morning and were getting ready we heard drilling and when leaving at 8 people were carrying out lamps and tables…check out is 11 so what about folks wanting to sleep??? So tacky.
When we bought the room, we were informed that breakfast was included, however once we got to the hotel, they told us that was no longer applicable due to renovations that were occurring, however, there was no price alteration. We proceeded to the room and after setting our stuff down, we peeled back the sheets of the bed to discover they were dirty and hadn’t been changed out or washed since the last guest. We requested they be changed and they did. Later that night, we proceeded to take showers where we attempted to use the shampoo, body wash, and conditioner that were provided and attached to the wall of the shower. However, upon using them, we quickly realized that there was a foul stench coming from all three containers. Unsure if it was the brand or if the previous resident did something to them, we decided to request them to be changed from the front desk yet they never swapped them out and we had to purchase our own toiletries from Walmart. When we finally got back to the hotel after our outings, we returned well after midnight for some much needed rest. We fell asleep around 2am hoping to get a good quality sleep, but were abruptly awoken at around 8am, if not earlier, by construction from the renovations happening very close to our room. Was a miserable experience to say the least and will not be returning.
Staff was ok but the rooms smelled like mold. The carpets were wet and even after moving rooms, the smell was strong
This place looks nothing like the pictures or reviews. Should be illegal to allow this to keep happening
Having stayed in a few hotels on this scale recently, I have to say this was a great experience for the price. The rooms were well organized and clean. They had all the extras available (make-up remover, lotion, shampoo, etc.), and the bed was fine. The hotel is also very quiet and has a 10 PM-7 AM "quiet time." About the only two negatives I can say about it are that the handicap parking is not very near the door, and the pillows were the cheap, dacron, "lumpy" style (however, they did not give me a migraine so they were not that bad). This is a solid 3-star hotel to me.