酒店回复: Muchas gracias por compartir tu experiencia con nosotros.Saludos cordiales,
3.0分
家庭亲子
原文
翻译提供方：Google
办理入住手续简直是一场噩梦，因为有关未成年人的政策和平台引擎没有正确同步。
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酒店回复: Muchas gracias por comentar su experiencia con nosotros. Estamos analizando la sincronización en nuestras plataformas para ofrecerle el servicio que usted se merece. Le deseamos un feliz regreso a casa. Saludos cordiales,
5.0分
其他
原文
翻译提供方：Google
一切都很棒，除了律师事务所，我只能给它打 60 分。
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酒店回复: Muchas gracias por su comentario. Nos alegra saber que disfrutó de su estancia en general. Tomamos nota de su observación sobre el bufé y trabajaremos para mejorar la experiencia en ese aspecto.
5.0分
其他
原文
翻译提供方：Google
非常安静舒适。
房间很棒。
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酒店回复: Muchas gracias por evaluar su experiencia con nosotros y por su amable reseña. Le deseamos un buen regreso a casa. Saludos cordiales,
2.0分
家庭亲子
原文
翻译提供方：Google
自助餐的食物很糟糕。
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酒店回复: Gracias por compartirnos su experiencia. Lamentamos sinceramente que la calidad de la comida en general no haya estado a la altura de sus expectativas. En nombre del hotel, le ofrecemos una disculpa y le aseguramos que sus comentarios han sido canalizados al equipo correspondiente para tomar medidas concretas de mejora. Valoramos mucho su opinión, ya que nos ayuda a seguir elevando nuestros estándares de servicio.
4.0分
家庭亲子
原文
翻译提供方：Google
没关系
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酒店回复: Dear Mr. Yoshihiro, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards
3.0分
家庭亲子
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Unfortunately, our experience at this all-inclusive hotel did not meet expectations. The rooms were quite small and did not resemble the photos provided online. The bathroom had several issues, and the outdated fittings required multiple maintenance visits during our stay.
While the food and cleaning staff were polite and attentive, the overall food quality and variety were below average. We also encountered some unprofessional behavior from certain staff members, especially at the front desk and near the pool area.
Another downside was that the poolside bar and snack area closed at 6:30 PM, and the other pool bar only offered beer, which felt limited for an all-inclusive property.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet expectations. We appreciate your comments regarding the room conditions, service interactions, and the food and beverage options. Your input is valuable, and we will review these points with our team to ensure improvements are made. We hope to have the opportunity to offer you a better experience in the future.Best regards,
1.0分
其他
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I was very disappointed with my stay at this resort. The rooms were extremely small, and the bathrooms were even smaller and outdated. The shower didn’t work properly at all. On top of that, the pictures on the website are very deceiving — the actual rooms look nothing like what was advertised. Overall, not worth the price. I would not stay here again.
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酒店回复: Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations, particularly regarding the room size, bathroom conditions, and discrepancies with the online photos. Your comments are important to us, and we will review them with our team to address these concerns. We appreciate your honesty and regret that we were unable to provide the experience you expected.Best regards,
5.0分
家庭亲子
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We will definitely be staying here again the food is comparable to everywhere else that is all inclusive the staff here is amazing and there are several places within walking distance from the resort for shopping and restaurants
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay and that our staff made such a great impression. It’s also great to know you loved having shops and restaurants within walking distance. We truly appreciate your kind words and can’t wait to welcome you back again!
百分百亲近大自然，一切都近在咫尺，服务也非常好。这是一次令人难忘的完美假期。
房间一尘不染，所有员工的服务都非常出色，这也是我们每年都来的原因。这家酒店堪称完美之作。我一定会再次光临。
办理入住手续简直是一场噩梦，因为有关未成年人的政策和平台引擎没有正确同步。
一切都很棒，除了律师事务所，我只能给它打 60 分。
非常安静舒适。
房间很棒。
自助餐的食物很糟糕。
没关系
Unfortunately, our experience at this all-inclusive hotel did not meet expectations. The rooms were quite small and did not resemble the photos provided online. The bathroom had several issues, and the outdated fittings required multiple maintenance visits during our stay.
While the food and cleaning staff were polite and attentive, the overall food quality and variety were below average. We also encountered some unprofessional behavior from certain staff members, especially at the front desk and near the pool area.
Another downside was that the poolside bar and snack area closed at 6:30 PM, and the other pool bar only offered beer, which felt limited for an all-inclusive property.
I was very disappointed with my stay at this resort. The rooms were extremely small, and the bathrooms were even smaller and outdated. The shower didn’t work properly at all. On top of that, the pictures on the website are very deceiving — the actual rooms look nothing like what was advertised. Overall, not worth the price. I would not stay here again.
We will definitely be staying here again the food is comparable to everywhere else that is all inclusive the staff here is amazing and there are several places within walking distance from the resort for shopping and restaurants