酒店回复: Dear Valued Customer,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.Your sincerelyNguyen Mai HuongResidence Manager
4.7分
两卧室豪华房
家庭亲子
4楼餐厅的春卷非常好吃，
还有红烧肉做的小孩子吃得直夸赞
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酒店回复: Dear Valued Customer,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Grand Hanoi! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soon.Your sincerelyNguyen Mai HuongResidence Manager
酒店回复: Dear Valued Customer,Thank you for your review.We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We noted your feedback about cancellation of the booking so we will check then get back to you.Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.Your sincerelyNguyen Mai HuongResidence Manager
酒店回复: Dear Valued Customer,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.Your sincerelyNguyen Mai HuongResidence Manager
5.0分
两卧室行政房
朋友出游
干净卫生整洁舒适(*^ｰ^)👍👍👍(o^з^o)💞
环境：不错(*σ´∀`)σ
服务：不错٩(๑^o^๑)۶👍✋(≧ω≦)
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酒店回复: Greetings from Somerset Grand HanoiThank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Grand Hanoi! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soon.Your sincerelyNguyen Mai HuongResidence Manager
5.0分
两卧室豪华房
家庭亲子
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在河内住了两天，somerset grand hanoi 酒店给我留下了很深的印象：位置绝佳，在周边属于比较高的建筑，很好找，去周边游玩很方便，到还剑湖或者火车街步行10分钟就能到，旁边紧挨着那个监狱遗址景点； 入住体验很棒，服务周到，房间面积超乎预期，带老人和孩子订的双卧室房间，配备很齐全，还有厨房，布局点赞，虽然设施不如新开的酒店新，但完全够用，挺舒适的；酒店设施齐全，四楼有泳池、健身中心，还有一个儿童游乐场，小朋友喜欢。下次来河内还会住这里。
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酒店回复: Dear Valued Customer,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.Your sincerelyNguyen Mai HuongResidence Manager
酒店回复: Greetings from Somerset Grand HanoiWe were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.Your sincerelyNguyen Mai HuongResidence Manager
酒店房间有点旧，但设施很好，有洗衣机。早餐也很丰盛。地理位置也很好，到景点都非常方便。楼下就是火炼监狱博物馆。
4楼餐厅的春卷非常好吃，
还有红烧肉做的小孩子吃得直夸赞
各方面都不错，位置也很好，酒店韩国人很多。唯一有一样，在我入住前可以免费取消并且可以调整入住日期的时候发现价格降了20%。我完全可以取消了重新订，只是4号没有房。跟酒店协商，酒店居然拒绝我将原来订单缩短日期。最后想着避免麻烦，硬着头皮多给了1500CNY。心里跟吃了个苍蝇一样，一直住雅诗阁的房间，没想到这个会这么骚操作。
弄半天是我自己误会了时差，再次感谢酒店及携程的耐心解释。
周边很多好吃的，离很出名的那家米其林粉也近，但是酒店楼下左转就有一家本地人去很好吃的牛肉粉。步行10分钟之内有很多上榜餐厅选择，去富国岛河内中转两次都选这个酒店，房间大，虽然开业久但是干净卫生，很适合家庭出行，下次去还会坚定的选择这个酒店。
干净卫生整洁舒适(*^ｰ^)👍👍👍(o^з^o)💞
环境：不错(*σ´∀`)σ
服务：不错٩(๑^o^๑)۶👍✋(≧ω≦)
在河内住了两天，somerset grand hanoi 酒店给我留下了很深的印象：位置绝佳，在周边属于比较高的建筑，很好找，去周边游玩很方便，到还剑湖或者火车街步行10分钟就能到，旁边紧挨着那个监狱遗址景点； 入住体验很棒，服务周到，房间面积超乎预期，带老人和孩子订的双卧室房间，配备很齐全，还有厨房，布局点赞，虽然设施不如新开的酒店新，但完全够用，挺舒适的；酒店设施齐全，四楼有泳池、健身中心，还有一个儿童游乐场，小朋友喜欢。下次来河内还会住这里。
这家酒店太棒了！我大概住过不下20次了。虽然现在感觉酒店有点年头了，但依然很不错。不过，四楼的餐厅外包出去之后，价格和口味都稍微有点退步了。
本次家庭旅游，对比了很多酒店，最终还是选择了这家五星级酒店。酒店位置佳，出行很方便，火车街步行8分钟。服务好，房间虽然略显陈旧但很干净，设施齐全，性价比高。房间里有洗衣机洗衣服很方便。总体很满意。
我们很晚才办理入住，但所有的员工都非常热情友好。房间又大又宽敞，性价比很高，非常适合四口之家入住。窗外的景色也很美，尤其是日出时的全景，美不胜收。要是能多待几天就好了，肯定能玩得更尽兴。
有两个卫生间很方便，冰箱容量大，还有厨房可以自己做饭。酒店周围走一小段路就有许多好玩的地方。
酒店免费升级到宽敞的三卧室公寓，真是给了我们一个惊喜！房间里洗衣机、烘干机一应俱全，所有我们需要的都有了。前台接待和行李员都超级友好、乐于助人。退房也特别顺利。
友情提醒一下，酒店不提供牙刷、剃须套装或化妆棉。如果需要的话，可能要向前台咨询一下。