酒店回复: Greetings from Somerset Grand HanoiWe were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.Your sincerelyNguyen Mai HuongResidence Manager
酒店回复: Dear Valued Customer,Thank you for your review.We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We noted your feedback about cancellation of the booking so we will check then get back to you.Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.Your sincerelyNguyen Mai HuongResidence Manager
5.0分
两卧室行政房
朋友出游
干净卫生整洁舒适(*^ｰ^)👍👍👍(o^з^o)💞
环境：不错(*σ´∀`)σ
服务：不错٩(๑^o^๑)۶👍✋(≧ω≦)
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酒店回复: Greetings from Somerset Grand HanoiThank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Grand Hanoi! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soon.Your sincerelyNguyen Mai HuongResidence Manager
酒店回复: Dear Valued Customer,Thank you for your review. It were our pleasure to have you stay with us. We look forward to welcoming you back.Your sincerelyNguyen Mai HuongResidence Manager
本次家庭旅游，对比了很多酒店，最终还是选择了这家五星级酒店。酒店位置佳，出行很方便，火车街步行8分钟。服务好，房间虽然略显陈旧但很干净，设施齐全，性价比高。房间里有洗衣机洗衣服很方便。总体很满意。
各方面都不错，位置也很好，酒店韩国人很多。唯一有一样，在我入住前可以免费取消并且可以调整入住日期的时候发现价格降了20%。我完全可以取消了重新订，只是4号没有房。跟酒店协商，酒店居然拒绝我将原来订单缩短日期。最后想着避免麻烦，硬着头皮多给了1500CNY。心里跟吃了个苍蝇一样，一直住雅诗阁的房间，没想到这个会这么骚操作。
弄半天是我自己误会了时差，再次感谢酒店及携程的耐心解释。
干净卫生整洁舒适(*^ｰ^)👍👍👍(o^з^o)💞
环境：不错(*σ´∀`)σ
服务：不错٩(๑^o^๑)۶👍✋(≧ω≦)
这家酒店太棒了！我大概住过不下20次了。虽然现在感觉酒店有点年头了，但依然很不错。不过，四楼的餐厅外包出去之后，价格和口味都稍微有点退步了。
我们很晚才办理入住，但所有的员工都非常热情友好。房间又大又宽敞，性价比很高，非常适合四口之家入住。窗外的景色也很美，尤其是日出时的全景，美不胜收。要是能多待几天就好了，肯定能玩得更尽兴。
有两个卫生间很方便，冰箱容量大，还有厨房可以自己做饭。酒店周围走一小段路就有许多好玩的地方。
酒店免费升级到宽敞的三卧室公寓，真是给了我们一个惊喜！房间里洗衣机、烘干机一应俱全，所有我们需要的都有了。前台接待和行李员都超级友好、乐于助人。退房也特别顺利。
友情提醒一下，酒店不提供牙刷、剃须套装或化妆棉。如果需要的话，可能要向前台咨询一下。
房间设施确实老了，但都好用。宽敞，有增加电动马桶，早餐美味，泳池的长度标准，前台和门童都很专业尽职。走路到大教堂，火车街和还剑湖都是10-15分钟。会考虑再次入住。
我们带着2岁和4岁的孩子在这里住了4晚。这里日本人不多，韩国客人挺多的。虽然完全不懂日语，但靠手势和一点点英语也能沟通，所以没觉得不方便。房间非常干净宽敞，最棒的是有厨房，可以处理买来的水果或者自己做饭。还能洗衣服，这样回家就不用洗好几遍了，从泳池回来也能马上洗，真的太好了。酒店还提供了婴儿床，房间住得很舒服。有两个卧室，淋浴间和厕所也各有两间，所以即使是两个家庭一起住也完全够用。体验太棒了，下次去越南河内还会选择这里。强烈推荐这家酒店！
宽敞、干净，有家的感觉。房间保养得很好，包括烤箱和冰箱。一个意外的惊喜是，我们刚到酒店就立刻为我们办理了提前入住，这点太棒了！客房服务人员非常有礼貌，也很乐于助人。不过，主卧的空调可能需要检修一下了，我们设置的18度感觉还是有点热。总的来说，对这次住宿很满意。
宽敞舒适，体验感很好。酒店位置虽然离还剑湖有点远，但步行也挺方便的。早餐味道适中，很可口。泳池大小也很适合游泳。推荐家庭出游入住。