I was assigned a dirty room Housekeeping never took care of it. I checked in around three when I finally went into the actual room. It was close to midnight due to an event that I was at for Dîner En Blanc. I have a video of how the room was when I went into it. They did not accommodate me for giving me a dirty room. They simply placed me down the hall into another room. They did not look after they did not check on me they did not ask if everything was OK what the receptionist was concerned about was whether I took pictures of the room or not
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酒店回复: Thank you for bringing this to our attention. I’m truly sorry to hear about your experience and the condition of your room upon arrival. Please accept our sincerest apologies for the inconvenience and the lack of proper follow-up from our team. This is not the level of service we strive to provide, and I understand how frustrating and disappointing this must have been — especially after a long day at your event.That said, I believe this message may have been intended for the Courtyard in Wilmington, Delaware. If that’s the case, I’d encourage you to contact them directly so they can properly address your concerns. However, if this was in reference to our property, please do let me know — I’d be more than happy to personally look into it and ensure it’s handled appropriately.Thank you again for reaching out, and I hope the rest of your stay — wherever it was — went more smoothly.
3.0分
其他
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Disappointing - not taking care of details.
Recently renovated hotel, but I chose the hotel because it had a restaurant and a bar. Having been out all day I wanted a dessert and a drink in the bar. I was told that it was closed. It was 8.30 on a Friday evening. So as I had some biscuits in my room I asked for a glass of wine to take to my room. I was refused this simple request.I asked for the manager who did not appear, the reception told me it was not possible. I did not expect this level of service from a Marriott hotel. There are no shops or cafes in the area, just multi-storey car parks and a couple of restaurants. All the time I was there I did not see anyone in the restaurant or sat at the bar. It had no atmosphere and the menu very limited. Although the room was good the fridge would not stop making a loud noise and the water froze in the plastic bottle. I had to unplug the fridge at night in order to sleep. The morning staff at reception seemed pleasant and helpful. I would say that this hotel needs better management.
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酒店回复: Dear Guest,Thank you for sharing your experience. We’re glad you appreciated our convenient downtown location and well-kept building. We apologize for the issues with water pressure, valet availability, and early morning noise. Your feedback will help us improve both our facilities and service. We hope to welcome you back for a more comfortable stay.Thank You,Courtyard by Marriott Wilmington Downtown Management
市中心的酒店，周边吃饭很方便，停车要16美金，附近有一条小河可以散步景色很好
一家非常便宜的酒店，但卫生状况也很差，我感到非常失望。
总的来说，工作人员很友好并且满足我们的需求。二楼的走廊每天都是冰冷的。小酒馆的菜品选择非常有限。大多数工作人员都非常友好并且愿意帮助我们。有两个人似乎是我们在前台和小酒馆打扰他们。
住宿方便舒适，尽管步行范围内的餐饮场所不多。一个问题是小规模停电导致周末的互联网服务中断，但除此之外我们对住宿感到非常满意。
非常棒的经历。工作人员非常乐于助人，而且很有礼貌。一切都很简单。房间很干净。我遇到的唯一问题是电视不能用，也没有浴帘，但除此之外，这家酒店真的很好。
房间非常漂亮和舒适……但是，淋浴间没有液体肥皂，而且我们还没进去，浴垫就湿透了。
很干净。我希望酒吧能早点营业，并提供更多的早餐选择。
工作人员友善，干净，距离高速公路很方便。唯一缺少的是玻璃器皿和吹风机。
I was assigned a dirty room Housekeeping never took care of it. I checked in around three when I finally went into the actual room. It was close to midnight due to an event that I was at for Dîner En Blanc. I have a video of how the room was when I went into it. They did not accommodate me for giving me a dirty room. They simply placed me down the hall into another room. They did not look after they did not check on me they did not ask if everything was OK what the receptionist was concerned about was whether I took pictures of the room or not
Disappointing - not taking care of details.
Recently renovated hotel, but I chose the hotel because it had a restaurant and a bar. Having been out all day I wanted a dessert and a drink in the bar. I was told that it was closed. It was 8.30 on a Friday evening. So as I had some biscuits in my room I asked for a glass of wine to take to my room. I was refused this simple request.I asked for the manager who did not appear, the reception told me it was not possible. I did not expect this level of service from a Marriott hotel. There are no shops or cafes in the area, just multi-storey car parks and a couple of restaurants. All the time I was there I did not see anyone in the restaurant or sat at the bar. It had no atmosphere and the menu very limited. Although the room was good the fridge would not stop making a loud noise and the water froze in the plastic bottle. I had to unplug the fridge at night in order to sleep. The morning staff at reception seemed pleasant and helpful. I would say that this hotel needs better management.