酒店回复: Hi Christina, Thank you for taking the time to provide your feedback of your recent stay with us and letting us know how we are doing. Our wish is that every guest has an exceptional stay, and we exceed their expectations, and we deeply regret that we fell short during your stay. We will go back and take your valuable feedback to the proper departments to ensure this doesn't happen again. As for breakfast hours all properties have deferent start times, our on the weekend are 7am to 10am for all our early birds we highly recommend grab and go's.
酒店回复: Hi Cara, It's so nice to hear you had a great night's rest, hopefully next time you visit us or one of our many IHG hotels, you can use our complimentary amenities that we have to offer. Thank you for your kind review and letting us know how we're doing, till next time.
酒店回复: Hi David, Thank you for sharing with us your experience of this recent stay, we strive to provide the highest level of service and I'm truly sorry we fell short of your expectations, I'm taking back your valuable feedback and sharing with the proper departments to ensure that everything is in working order for all future guests. Thank you for staying with us during your visit to Vancouver we hope to have the opportunity to welcome you back soon.
5.0分
情侣出游
原文
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非常安静祥和的住宿环境。早餐种类丰富，选择多样。房间干净整洁。工作人员热情友好。我们还会再来的！
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酒店回复: Dear Naomi, It's always so great to hear guests feedback, we are glad that you had an excellent stay this resent trip to Vancouver. We hope to have the opportunity to welcome you back to the Holiday Inn Express & Suites Vancouver Mall or one of our many IHG Hotels.
2.0分
其他
原文
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酒店还算干净，但回音非常大。隔着墙都能听到。只要翻身，床就会发出很大的嘎吱声。
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酒店回复: Hello, Thank you for taking the time to provide your feedback of you recent stay with us. It is our goal to provide only the highest level of service and cleanliness to all of our guests who choose to stay with us, and we deeply regret that we have fallen short of that goal. I will be taking back your valuable feedback to help us improve our overall service. Thank you for staying with us, we hope to see you again at one of our many IHG Hotels.
1.0分
家庭亲子
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他们完全不符合 ADA 标准，包括电梯走廊，这是一个公共区域，因此是必须的。
预订的轮椅 ADA 客房根本不适合轮椅通行，浴缸也不符合要求，导致安全问题。酒店在这种情况下没有做任何他们有义务做的事情，也没有提供任何帮助。已经快一个月了，我还没有接到总经理打来的电话，他们答应过。
5.0分
情侣出游
原文
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该度假村似乎位于住宅区。然而，我们只需开车 2 英里就能找到餐厅和服务。
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酒店回复: Hi Marshall, Thank you for staying with us while in Vancouver, we are glad to hear you enjoyed your stay at the Holiday Inn Express by the Vancouver Mall, we hope to have the opportunity to welcome you back.
5.0分
其他
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很棒的体验。干净的设施和美味的早餐。工作人员非常有礼貌，乐于助人
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酒店回复: Hi Brett, It's great to hear you enjoyed your stay with us here at the Holiday Inn Express & Suites Vancouver Mall and found our amenities to be ideal for the short trip. Thank you for staying with us we hope to see you again at one of our many IHG Hotels.
4.0分
商务出差
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唯一不好的是凌晨 3:45 时人们在走廊里大声摔门和大声说话。
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酒店回复: Hi Meghan, Thank you for sharing your experience with us, we are sorry that you had noise neighbors during your visit with us. We hope to continue to welcome you back to one of our many IHG Hotels!
酒店回复: Hello and thank you for staying with us during your recent trip in Vancouver. Thank you for taking the time to provide your feedback of you recent stay with us. It is our goal to provide only the highest level of service and cleanliness to all of our guests who choose to stay with us, and we deeply regret that we have fallen short of that goal. Thank you for staying with us we hope to have the opportunity to welcome you back to our property.
这家酒店还行。早餐是早上7点，而周日是早上6点半，不太好，我们不得不早点开始一天的行程。我们住过的另一家智选假日酒店有24小时加奶的咖啡，而这家没有。客房服务没有整理我们的床，也没有更换前一天晚上的冰袋。一楼也有很多马路噪音。
酒店干净整洁，房间漂亮，床铺舒适，寝具也不错，设施齐全。由于没有时间使用其他设施，而且必须在早餐前一早就退房，所以我无法对此发表评论。周边环境有些吵闹，很多客人直到凌晨还很吵闹。
还不错，但还有改进空间。
第一个房间非常热，无法调节。第二个房间好一些，但还是有点问题。早餐还可以，但我们已经快吃完了。最困难的是把行李车推进推出电梯，根本没有足够的空间进出。
非常安静祥和的住宿环境。早餐种类丰富，选择多样。房间干净整洁。工作人员热情友好。我们还会再来的！
酒店还算干净，但回音非常大。隔着墙都能听到。只要翻身，床就会发出很大的嘎吱声。
他们完全不符合 ADA 标准，包括电梯走廊，这是一个公共区域，因此是必须的。
预订的轮椅 ADA 客房根本不适合轮椅通行，浴缸也不符合要求，导致安全问题。酒店在这种情况下没有做任何他们有义务做的事情，也没有提供任何帮助。已经快一个月了，我还没有接到总经理打来的电话，他们答应过。
该度假村似乎位于住宅区。然而，我们只需开车 2 英里就能找到餐厅和服务。
很棒的体验。干净的设施和美味的早餐。工作人员非常有礼貌，乐于助人
唯一不好的是凌晨 3:45 时人们在走廊里大声摔门和大声说话。
我们住了一晚，总体体验一般。位置安静便利。不过酒店房间有点老旧，浴缸里有污渍和刮痕。我甚至在浴缸里看到了一只小虫子。这让我有点怀疑酒店的清洁程度。