酒店回复: Thank you for your feedback on your recent stay with us. Comments like your are used to continuously improve our property. Please accept my sincere apologies for the inconveniences you encountered with your room, while you were our guest.I do hope you will give us another opportunity to serve your lodging needs in the future..
酒店回复: CindyThank you for taking the time to leave us a review. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
4.0分
其他
Great for those with fur babies
Very pet friendly, clean and comfortable
5.0分
家庭亲子
The staff was very friendly and helpful the room was very clean and comfortable no complaints at all
5.0分
其他
Excellent suite. Great amenities. I would stay here again.
5.0分
家庭亲子
Everything about this place was excellent highly recommend it.
3.0分
其他
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Just Okay
I had booked a room with King bed and was given a queen room and told I booked through a 3rd party and they weren't required to honor the request. The hotel was clean but prpoerty is very well beat up. 3 of the lights didnt work.I would not stay here or any other Candlewood property again.
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酒店回复: Thank you for taking the time to leave us a review. We do try our hardest to accommodate all request on room types. I apologize we did not have that available at during your stay.
3.0分
家庭亲子
This was rated 10 but it was more like a five or six. The shower was very outdated and needed new everything
工作人员很好。我问她问题时，她会一直解释直到我明白为止。
走进去，大厅闻起来像一家汽车修理店。大厅里坐着一群显然在油田工作的人。电梯里和走廊里都弥漫着这种气味。我们得到了房间钥匙。我们打开门。房间看起来就像龙卷风穿过一样。很脏。哎呀，给我们安排了一间已被占用的房间。换了房间。不得不继续闻难闻的油污和汗臭味。
五年前，我曾经在这家酒店住过一周一个月。经理的服务很糟糕，我就退房了，从那以后我就一直住在假日酒店。我犯了一个错误，不小心又在candlewood订了房间。我要求一间远离电梯、远离一楼的房间。他们给了我一楼电梯对面的房间。我要求换一个房间。然后我被告知没有其他房间可用。 dejavu 我说我不感兴趣并且会住在另一家酒店。神奇的是，三楼远离电梯的房间打开了。酒店已经走下坡路了。公共区域和走廊不是很干净，所有地毯都被弄脏了。房间很干净。我的信用卡似乎有问题，不知道为什么我的信用卡存档了，我在办理入住时把信用卡给了那个女孩。所以没有人打电话告诉我有问题，他们只是取消了我的信用卡酒店房间钥匙。所以，在把我所有的设备和东西拖到我的房间后，却发现我的酒店钥匙不起作用，我没有留下深刻的印象。更令我印象深刻的是，当我在楼下等了 15 分钟才有人回答隔壁房间里的人时。结果发现我的卡被取消了，因为他们有信用卡问题。我建议下次他们打电话给某人而不是取消房间钥匙。
第一个房间 213 发霉了，床有点乱，不确定是否干净。给了一个新房间319，没有霉味，但淋浴很旧，淋浴门腐蚀得令人作呕。坏了需要更换。整体房间很干净。为其他酒店支付了相同甚至更少的费用，并拥有更好的房间。
Great for those with fur babies
Very pet friendly, clean and comfortable
The staff was very friendly and helpful the room was very clean and comfortable no complaints at all
Excellent suite. Great amenities. I would stay here again.
Everything about this place was excellent highly recommend it.
Just Okay
I had booked a room with King bed and was given a queen room and told I booked through a 3rd party and they weren't required to honor the request. The hotel was clean but prpoerty is very well beat up. 3 of the lights didnt work.I would not stay here or any other Candlewood property again.
This was rated 10 but it was more like a five or six. The shower was very outdated and needed new everything