TV was not functioning upon getting to the room, but was promptly replaced by management and did not become a problem afterwards. There was some dirt on the sheets upon arrival, and the sink and bathtub were a bit leaky in some spots. Some outlets on the wall (particularly behind the desk in the back) were not functioning. Overall, the room was sufficient for a couple nights, but would have been more of an issue if I had stayed any longer. Hotel staff is friendly and made the most to ensure a good experience overall.
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酒店回复: Hi Adam,Thank you for sharing such detailed feedback and for staying with us. We're glad to hear that our team was able to promptly replace the TV and that you found our staff friendly and committed to ensuring a good experience.That said, we sincerely apologize for the issues you encountered with cleanliness, the plumbing, and the outlets. This is not the level of quality we aim to provide, and your comments have been shared with our housekeeping and maintenance teams so we can address these concerns immediately.We appreciate you bringing these matters to our attention and giving us the opportunity to improve. We hope you'll consider staying with us again so we can provide you with a more seamless and comfortable experience.Warm regards,
2.0分
其他
The pool was closed. I also prepaid for breakfast, but the cook didn't come in, so breakfast was cancelled. I lost my money for that.
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酒店回复: Dear Christopher,Thank you for taking the time to share your feedback with us. I sincerely apologize for the disappointment you experienced during your stay, particularly with the pool closure and the cancellation of breakfast due to the unexpected staffing impact of the snowstorm. We understand how frustrating it must have been to miss out on services you had prepaid for, and I’m very sorry for the inconvenience.Please know that this is not the experience we strive to provide, and we appreciate your understanding during severe weather conditions. I would welcome the opportunity to make this right and ensure your concern is fully resolved. At your convenience, please reach out to the hotel directly so we may assist with addressing the matter personally.Thank you again for your feedback—it helps us improve, especially during challenging circumstances. We hope to have the chance to better serve you in the future.Warm regards,
4.0分
其他
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Room was clean, hotel was nice. I rented a suite which was a lot smaller than I expected. The indoor pool was also not accessible. All and all it was a good place to stay.
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酒店回复: We're glad you had an enjoyable visit with us, and we thank you for taking the time to leave feedback. If you're back in town, we'd love to have you again here at Crowne Plaza Milwaukee South.
5.0分
其他
Only stayed one night before my flight out but I had excellent customer service and would stay there again.
Friendly and Helpful staff
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酒店回复: It was a pleasure to have you as our guest, and we appreciate your compliments regarding our team's outstanding hospitality. Thank you for visiting Crowne Plaza Milwaukee South. We look forward to welcoming you back for another terrific stay!
1.0分
其他
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Did a weekend trip with the family and the pool for closed the whole time we were there. Bummer for my 5 yr old. Also states continental breakfast, but when going down to breakfast, I guess you had to get a little breakfast card when you check in and we weren’t given one, so had to go out somewhere else.
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酒店回复: Dear Hailie,Thank you for sharing your feedback, and we sincerely apologize for the disappointing experience during your recent stay with us.We understand how important the pool was for your family getaway—especially for your 5-year-old—and we’re truly sorry it was closed throughout your visit. Unfortunately, the closure was due to an unexpected maintenance issue, and our team attempted to notify all arriving guests as quickly as possible. We apologize if this communication did not reach you in time.We also apologize for the confusion regarding breakfast. We regret that you were not provided the breakfast voucher at check-in, and we understand how frustrating it must have been to find this out after going down in the morning. We will be reviewing this with our front desk team to ensure that every guest receives clear information at check-in moving forward.We appreciate you bringing these concerns to our attention, and we hope you’ll consider giving us another opportunity to provide the experience you expected and deserve.Warm regards,
3.0分
其他
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Staff was great! Everyone very friendly and helpful! Hotel itself is tired. I spent more to get a better room and it was a handicap room, not a fan of those so we switched. Unfortunately not for the better… all good, just one quick night. I really want to say, again, the staff was awesome!
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酒店回复: Dear James,Thank you for taking the time to share your feedback and for staying with us. We’re truly delighted to hear that our team made a positive impression—your kind words about our staff mean a great deal to us.We sincerely apologize that the room experience did not meet expectations, especially after upgrading and needing to switch from an accessible room. We understand how important comfort and room preference are, even for a quick night, and we’re sorry we missed the mark this time.We appreciate your honesty about the condition of the hotel. We are actively working on improvements, and feedback like yours helps guide those efforts so we can better serve our guests.We hope to have the opportunity to welcome you back again and provide a stay that reflects the high level of service our team strives for.Warm regards,
5.0分
其他
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We arrived at 9pm and check-in was so smooth. The front desk agent was absolutely lovely. Room was very clean and spacious. Check-out was a breeze. We will definitely be back.
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酒店回复: Hi Kelsey,Thank you so much for your wonderful 10/10 review! We’re delighted to hear that your check-in experience was smooth and that our front desk team made you feel welcomed. It’s great to know you enjoyed a clean, spacious room and an easy check-out.We truly appreciate your kind words and can’t wait to welcome you back on your next visit!Warm regards,
5.0分
情侣出游
This hotel was very nice. I didnt like how I prepaid for breakfast but could not go over $12 without paying out of pocket for the meal.
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酒店回复: Dear Breanna,Thank you for choosing to stay with us and for sharing your feedback. We’re delighted to hear that you enjoyed your stay and found our hotel to be very nice. We truly appreciate your perfect rating!We’re sorry to hear about the inconvenience regarding the prepaid breakfast limit. We understand how this could be frustrating, and we are reviewing our communication around breakfast inclusions to ensure it’s clearer for future guests. Your feedback is valuable in helping us improve.We hope to welcome you back soon for another great stay.Warm regards,
2.0分
其他
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The bed was hard as a rock, felt like concrete. And the man at the bar was trying to smooze us out of all of our money making us drinks we didn’t want and made us almost late for our game. We will NEVER be back and will certainly not be recommending. The new ownership sounds like it’s going to be an absolute mess also. I’ll spend more $ elsewhere next time.
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酒店回复: Dear Brittney,Thank you for taking the time to share your feedback with us. I’m very sorry to hear about your experience, and I truly apologize for the discomfort you encountered with the bed and for the interaction you described at the bar. This is absolutely not the level of service we aim to provide, and I understand how frustrating and disappointing this must have been—especially when you were trying to enjoy your plans for the evening.Your comments have been shared with our leadership team so we can address these issues immediately with the appropriate departments. Please know that we are actively working through improvements across the property, and feedback like yours is extremely important in helping us prioritize what matters most to our guests.I would appreciate the opportunity to speak with you directly and learn more so we can make this right. If you are open to it, please reach out to me at your convenience at [your contact information].Thank you again for your honest feedback.Sincerely,
位置很好，氛围经典。安静休息的好地方。床上用品很舒服。停车场很方便，入口也很容易找到。愿意再次入住。
TV was not functioning upon getting to the room, but was promptly replaced by management and did not become a problem afterwards. There was some dirt on the sheets upon arrival, and the sink and bathtub were a bit leaky in some spots. Some outlets on the wall (particularly behind the desk in the back) were not functioning. Overall, the room was sufficient for a couple nights, but would have been more of an issue if I had stayed any longer. Hotel staff is friendly and made the most to ensure a good experience overall.
The pool was closed. I also prepaid for breakfast, but the cook didn't come in, so breakfast was cancelled. I lost my money for that.
Room was clean, hotel was nice. I rented a suite which was a lot smaller than I expected. The indoor pool was also not accessible. All and all it was a good place to stay.
Only stayed one night before my flight out but I had excellent customer service and would stay there again.
Friendly and Helpful staff
Did a weekend trip with the family and the pool for closed the whole time we were there. Bummer for my 5 yr old. Also states continental breakfast, but when going down to breakfast, I guess you had to get a little breakfast card when you check in and we weren’t given one, so had to go out somewhere else.
Staff was great! Everyone very friendly and helpful! Hotel itself is tired. I spent more to get a better room and it was a handicap room, not a fan of those so we switched. Unfortunately not for the better… all good, just one quick night. I really want to say, again, the staff was awesome!
We arrived at 9pm and check-in was so smooth. The front desk agent was absolutely lovely. Room was very clean and spacious. Check-out was a breeze. We will definitely be back.
This hotel was very nice. I didnt like how I prepaid for breakfast but could not go over $12 without paying out of pocket for the meal.
The bed was hard as a rock, felt like concrete. And the man at the bar was trying to smooze us out of all of our money making us drinks we didn’t want and made us almost late for our game. We will NEVER be back and will certainly not be recommending. The new ownership sounds like it’s going to be an absolute mess also. I’ll spend more $ elsewhere next time.